Mobile

News / Technology

Chatbot usage on rise in travel, but effectiveness is tied to saving guests’ time

By Mitra Sorrells | April 11, 2019

A recent survey found consumers prefer human customer service rather than a chatbot, but they would use a chatbot if they believe it would save time. Read More

TripAdvisor new cruise review price comparison site2

News / Online

TripAdvisor launches new cruise vertical

By Mitra Sorrells | April 9, 2019

TripAdvisor is expanding its platform to include cruise content, reviews and price comparison. Read More

News / Online

Middle East, part 1: How a young, digital-savvy population is impacting travel

By Mitra Sorrells | April 8, 2019

In part one in our series on the Middle East, we look at how the region's young and connected consumers are changing the travel landscape. Read More

News / Online

Uber eyes Middle East with $3.1B acquisition of Careem

By Kevin May | March 26, 2019

The purchase price will be split between $1.4 billion in cash and $1.7 billion in convertible notes, Uber said when confirming the acquisition this week. Read More

News / Distribution

Google pushes further into private accommodations, rolls out vacation rentals search worldwide

By Mitra Sorrells | March 26, 2019

Google is adding vacation rental listings from the likes of Expedia Group and TripAdvisor to its Hotel Search platform. Read More

News / Technology

Mobile technology, customer acquisition among top challenges for ground transit operators

By Jill Menze | March 26, 2019

According to a survey from CellPoint Mobile, ground transit operators in the United States are struggling to keep up with consumer demand for a seamless, mobile-first transportation experience. Read More

News / Distribution

Lufthansa Innovation Hub offers rewards via RYDES app

By Linda Fox | March 25, 2019

Lufthansa Innovation Hub unveils RYDES mobility application, rewarding consumers for public transport trips as well as intercity services. Read More

Opinion / Technology

The effect of IPOs on transportation network companies like Uber and Lyft

By Dave Kilduff - Windy City Limousine & Bus Worldwide | March 19, 2019

There's good disruption and bad, and plenty of corporate travel buyers will argue whether the disruption in ground transportation by transportation network companies like Uber and Lyft has been good or... Read More

News / Technology

Fliggy packs Alibaba technology into debut FlyZoo hotel

By Linda Fox | March 13, 2019

Fliggy sets up FlyZoo hotel with automated services to improve the guest experience. Read More

Opinion / Distribution

Are urban mobility apps the new online travel agencies?

By David Litwak - Mozio | March 13, 2019

As more money gets poured into the sector, it's time to start thinking about urban mobility and how it intersects with the travel industry. Read More

News / Technology

Flight Centre steps up investments in AI-powered chatbot solutions

By Mitra Sorrells | March 13, 2019

Flight Centre Travel Group has acquired travel chatbot Sam and has increased its investment in 30SecondsToFly. Read More

SITA baggage tracking Aeromexico chatbot

News / Technology

Aeromexico enables automated baggage tracking via chatbot

By Mitra Sorrells | March 12, 2019

Aeromexico is the first airline to integrate SITA’s artificial intelligence-powered baggage tracking system into its passenger chatbot. Read More

Opinion / Technology

Will travel brands bend to join the mobile "fold"?

By Glenville Morris - Travelport Digital | March 11, 2019

Project Valley has finally become more than just a project. It became a proper announcement, with a proper release date but more importantly, it became a proper device: the Samsung Galaxy Fold. Read More