Loyalty

News / Online

The five developments driving the evolution of U.S. OTAs

By Phocuswright Research | October 13, 2025

Amid cooling domestic demand, U.S. OTAs are adapting to a more competitive and uncertain landscape. Read More

News / Technology

ChatGPT brings apps into chat, starting with Expedia and Booking.com

By Morgan Hines | October 7, 2025

OpenAI said the system is using Model Context Protocol (MCP) to enable ChatGPT to connect to external tools and data. Read More

News / Technology

Expedia partners with Perplexity for Comet launch

By Morgan Hines | October 6, 2025

Expedia is offering Silver status in its OneKey loyalty program in exchange for users downloading Comet’s recently launched browser. Read More

News / Distribution

Momentum and bottlenecks: India’s aviation in focus

By Phocuswright Research | October 6, 2025

India has now emerged as the world's third-largest aviation market by passenger traffic. Read More

From Our Partners / Online

Airlines are evolving their innovation mindset

By Cara Whitehill - Thayer Investment Partners | October 2, 2025

Airline corporate venture capital teams are adopting a different line of sight when looking at investment and innovation, engaging outside their traditional aviation footprint and tapping into... Read More

News / Startups

Tracking Q3 travel startup funding

By Linda Fox | October 1, 2025

PhocusWire tracks the large and small travel startup funding rounds in Q3 as well as M&A activity in the space. Read More

News / Online

Lufthansa Group says AI will help it cut 4,000 jobs by 2030

By Morgan Hines | September 29, 2025

Lufthansa Group also said it intends to increase the number of active members in its “Miles & More” loyalty program by 50% by 2030. Read More

From Our Partners / Technology

Report: 2025 state of AI for travel and airlines

By Amperity | September 29, 2025

Hotels and airlines are racing to adopt AI, but many are falling short. Find out how your brand stacks up in the State of AI in Travel 2025 report. Read More

From Our Partners / Online

How AI is redefining the modern hotel guest journey

By Hospitality Solutions | September 25, 2025

Discover how artificial intelligence is helping hoteliers do more with less, converting lookers to bookers while elevating the guest experience. Read More

From Our Partners / Online

4 ways to revive a stale loyalty program

By Larissa McCarty - TFL | September 23, 2025

For travel brands, the biggest opportunity is wildly underutilized and hiding in plain sight. Read More

News / Online

Small town, big show: How small DMOs grow with influencers and storytelling

By Marisa Garcia | September 17, 2025

Some DMOs have found success by connecting with content creators who are rooted in their communities and focused on storytelling. Read More

Opinion / Online

How travel giants, banks are rewriting the rules of customer loyalty

By Mario Gavira | September 16, 2025

Travel companies are transforming into financial services platforms, banks are morphing into travel agencies and loyalty programs are becoming sophisticated investment vehicles. Read More

News / Technology

The Phocuswright Conference 2025 - speakers and program

By PhocusWire | September 11, 2025

The Phocuswright Conference 2025 takes place in San Diego November 18-20 at the Manchester Grand Hyatt. Read More

News / Online

Fragmented data, siloed systems: How hotels can move forward

By Abby Crotty | September 11, 2025

A recent study found 49% of hoteliers struggle to access data they need for revenue and operational decisions. Read More

Opinion / Distribution

Unlocking the future of automation: How APIs are powering autonomous distribution

By Chris Hodges - Expedia Group | September 10, 2025

Expedia Group's VP of global connectivity and partner solutions writes that API integration can help improve hoteliers' operational efficiency. Read More

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