Loyalty

News / Distribution

Airlines set ancillary records, lean into new revenue streams

By Abby Crotty | September 10, 2025

Frontier Airlines broke the ancillary revenue threshold in 2024, with ancillaries accounting for 62% of its total revenue. Read More

Interview / Startups

Startup Stage: StayNow wants to simplify trip planning

By Abby Crotty | September 8, 2025

StayNow uses AI to help simplify the trip planning process for travelers. Read More

Interview / Startups

Startup Stage: Journey aims to offer a more flexible, personalized loyalty program

By Abby Crotty | September 5, 2025

Journey was founded in 2024, helping luxury travelers earn rewards when booking with boutique and independently owned properties. Read More

News / Technology

Travel Tech Flashback: What made headlines in 2022?

By Linda Fox | September 2, 2025

The travel industry bounced back in 2022, but war in Ukraine caused further uncertainty early in the year. Read More

News / Technology

PhocusWire's weekly travel tech news briefs: Accor, Skyscanner, Mews and more...

By PhocusWire | August 29, 2025

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

News / Online

Way expands Hyatt ancillary, loyalty partnership

By Morgan Hines | August 25, 2025

Way’s platform and APIs will be integrated into Hyatt’s digital ecosystem, allowing for end-to-end merchandising and marketing. Read More

News / Technology

Way drives experiences for Alaska Air Group loyalty program

By Linda Fox | August 20, 2025

Way's platform, which is based on open APIs, has been integrated into Alaska Air Group’s digital ecosystem so that loyalty program members get real-time availability and instant bookings. Read More

News / Online

Tripadvisor launches ‘Tripadvisor Rewards’ in-app loyalty program

By Morgan Hines | August 13, 2025

The loyalty program will reward users who engage most with Tripadvisor’s app as the company seeks to boost use and improve relationships with travelers. Read More

News / Technology

United invests in Dfinitiv to unlock loyalty and media revenue

By Linda Fox | August 8, 2025

The airline is exploring use cases for Dfinitiv’s technology across its loyalty program, MileagePlus, and its commerce media network, Kinective Media, which was unveiled a year ago. Read More

News / Online

Expedia Group reports stronger results in Q2 amid ongoing U.S. headwinds

By Abby Crotty | August 7, 2025

While numbers improved overall, second quarter results were still tempered by “soft demand” in the United States. Read More

News / Online

Hotel groups grow loyalty membership despite 'points fatigue'

By Linda Fox | August 5, 2025

Accor and Marriott have seen recent gains in loyalty program members as well as increases in other loyalty growth metrics. Read More

News / Online

Hospitality loyalty startup Journey raises $7.7M to fuel expansion

By Abby Crotty | August 4, 2025

Founded last year, Journey allows travelers to earn AI-curated rewards from independent hotels and rentals. Read More

News / Technology

The evolution of CRM in hotels

By Linda Fox | August 1, 2025

Executives from Penta Hotels and Smart Host discussed customer relationship management and the challenges of merging legacy data with new data in the PhocusWire studio. Read More

News / Technology

PhocusWire's weekly travel tech news briefs: Expedia, NextTrip, Amadeus and more...

By PhocusWire | July 25, 2025

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

From Our Partners / Online

Report: Creating lasting connections in travel and hospitality

By Acoustic | July 24, 2025

First-party behavioral data that includes intent signals can help travel brands identify which customers need more time or need immediate attention, so they can deliver timely and relevant messaging. Read More

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