Loyalty

From Our Partners / Online

How AI is redefining the modern hotel guest journey

By Hospitality Solutions | September 25, 2025

Discover how artificial intelligence is helping hoteliers do more with less, converting lookers to bookers while elevating the guest experience. Read More

From Our Partners / Online

4 ways to revive a stale loyalty program

By Larissa McCarty - TFL | September 23, 2025

For travel brands, the biggest opportunity is wildly underutilized and hiding in plain sight. Read More

News / Online

Small town, big show: How small DMOs grow with influencers and storytelling

By Marisa Garcia | September 17, 2025

Some DMOs have found success by connecting with content creators who are rooted in their communities and focused on storytelling. Read More

Opinion / Online

How travel giants, banks are rewriting the rules of customer loyalty

By Mario Gavira | September 16, 2025

Travel companies are transforming into financial services platforms, banks are morphing into travel agencies and loyalty programs are becoming sophisticated investment vehicles. Read More

News / Technology

The Phocuswright Conference 2025 - speakers and program

By PhocusWire | September 11, 2025

The Phocuswright Conference 2025 takes place in San Diego November 18-20 at the Manchester Grand Hyatt. Read More

News / Online

Fragmented data, siloed systems: How hotels can move forward

By Abby Crotty | September 11, 2025

A recent study found 49% of hoteliers struggle to access data they need for revenue and operational decisions. Read More

Opinion / Distribution

Unlocking the future of automation: How APIs are powering autonomous distribution

By Chris Hodges - Expedia Group | September 10, 2025

Expedia Group's VP of global connectivity and partner solutions writes that API integration can help improve hoteliers' operational efficiency. Read More

News / Distribution

Airlines set ancillary records, lean into new revenue streams

By Abby Crotty | September 10, 2025

Frontier Airlines broke the ancillary revenue threshold in 2024, with ancillaries accounting for 62% of its total revenue. Read More

Interview / Startups

Startup Stage: StayNow wants to simplify trip planning

By Abby Crotty | September 8, 2025

StayNow uses AI to help simplify the trip planning process for travelers. Read More

Interview / Startups

Startup Stage: Journey aims to offer a more flexible, personalized loyalty program

By Abby Crotty | September 5, 2025

Journey was founded in 2024, helping luxury travelers earn rewards when booking with boutique and independently owned properties. Read More

News / Technology

Travel Tech Flashback: What made headlines in 2022?

By Linda Fox | September 2, 2025

The travel industry bounced back in 2022, but war in Ukraine caused further uncertainty early in the year. Read More

News / Technology

PhocusWire's weekly travel tech news briefs: Accor, Skyscanner, Mews and more...

By PhocusWire | August 29, 2025

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

News / Online

Way expands Hyatt ancillary, loyalty partnership

By Morgan Hines | August 25, 2025

Way’s platform and APIs will be integrated into Hyatt’s digital ecosystem, allowing for end-to-end merchandising and marketing. Read More

News / Technology

Way drives experiences for Alaska Air Group loyalty program

By Linda Fox | August 20, 2025

Way's platform, which is based on open APIs, has been integrated into Alaska Air Group’s digital ecosystem so that loyalty program members get real-time availability and instant bookings. Read More

News / Online

Tripadvisor launches ‘Tripadvisor Rewards’ in-app loyalty program

By Morgan Hines | August 13, 2025

The loyalty program will reward users who engage most with Tripadvisor’s app as the company seeks to boost use and improve relationships with travelers. Read More

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