Loyalty

News / Online

Inside Expedia Group's new unified loyalty program

By Jill Menze | May 9, 2022

Called One Key, the program will allow loyalty members to earn and burn points across all of Expedia Group’s brands. Read More

News / Online

Expedia Group revamps marketplace, tech platform as part of new strategy

By Jill Menze | May 4, 2022

At Expedia Group’s annual Explore partner event, the online travel giant outlined a new strategy that includes rewarding hotels for providing a better guest experience. Read More

News / Online

Expedia Group revenue jumps 81% as travel recovery continues

By Jill Menze | May 2, 2022

For the first quarter of 2022, Expedia Group revenue was $2.2 billion, an 81% increase from $1.2 billion in Q1 2021. Read More

News / Technology

The increasing ways the metaverse plays a role in travel

By Linda Fox | April 27, 2022

Almost two-thirds of consumers say they have already purchased a virtual product or participated in a virtual experience in the past year. Read More

News / Technology

JetBlue Technology Ventures' Amy Burr on investment in green transport

By Robert Silk - Travel Weekly | April 27, 2022

Burr discusses the organization's strategies related to supporting the greening of aviation and overall innovation in travel. Read More

News / Online

VacayMyWay claims a first with rewards program for rentals

By Kevin May | April 26, 2022

Travelers will earn one point for every $1 they spend on a booking with the U.S.-based startup. Points can be redeemed on future reservations made on the site over the course of the next 12 months. Read More

Opinion / Technology

How hoteliers can use email to capture the return of travel

By Jeff Haws - MessageGears | April 20, 2022

Even if we’re approaching pre-pandemic travel levels, you’re not communicating with time travelers from 2019. Travel has changed and so should a hotel's messaging. Read More

News / Online

Tech is powering the new look of hotel loyalty programs

By Jill Menze | April 15, 2022

Hotels including IHG, Accor and CitizenM are updating their loyalty programs to provide members with personalization, experiences and guarantees. Read More

News / Online

Is global consensus on climate action in travel possible?

By Linda Fox | April 11, 2022

Travelers and businesses want a more sustainable industry, but how that's accomplished remains a major challenge. Read More

News / Online

CitizenM plans metaverse land purchase, virtual hotel

By Linda Fox | April 6, 2022

The hotel company wants to build a hotel in the Sandbox metaverse. Read More

Interview / Online

In The Big Chair - Larry Cuculic of Best Western

By Mitra Sorrells | April 4, 2022

Larry Cuculic became president and CEO of BWH Hotel Group in December, after having spent 12 years as the company’s senior vice president and general counsel. Read More

From Our Partners / Technology

Buy-now-pay-later is an opportunity credit card issuers can't afford to pass up

By PhocusWire & Michelle Bruno | April 4, 2022

For many consumers, BNPL is better than the traditional layaway approach, which defers receipt of the product or service until the customer pays the entire balance. Read More

News / Technology

Psychology, emotion hold key to extraordinary travel experiences

By Mitra Sorrells | March 31, 2022

Ogilvy vice chairman Rory Sutherland and Immersion founder and neuroeconomist Paul Zak explain how travel brands can tap into human emotions and motivations. Read More