Loyalty

News / Startups

Travel management app Trzmo raises $1.2M

By Mitra Sorrells | March 11, 2022

The app presents flight itineraries, ground transportation details, weather and currency information and duty-free shopping recommendations in one dashboard. Read More

News / Online

Despegar turns Q4 profit 9% over 2019 levels

By Jill Menze | March 10, 2022

The Latin American company reports adjusted EBITDA of $9 million in Q4 2021, a 9% increase above Q4 2019, despite gross bookings rising only 75% of the same quarter’s level. Read More

From Our Partners / Technology

VIDEO: Why data and understanding customers is so important during the COVID recovery

By PhocusWire | March 1, 2022

The COVID-19 pandemic has given many travel, tourism and hospitality companies the opportunity to rethink how they engage their customers and work with partners. Read More

From Our Partners / Online

Consumers want more from loyalty programs than racking up points

By Michelle Bruno | February 28, 2022

Consumers have big appetites. They're eager for reward opportunities to keep pace with their lifestyles and preferences. Read More

News / Online

Booking Holdings closes 2021 with improved revenue, profit

By Mitra Sorrells | February 23, 2022

Booking Holdings says revenue came in stronger than expected due to higher ADRs, which were up about 9% on a constant currency basis. Read More

News / Distribution

IHG says creating digital advantage is a priority

By Linda Fox | February 23, 2022

The hotel giant says guests now expect sustainable practices and seamless tech, as it reports its full-year 2021 earnings. Read More

Opinion / Technology

The importance of empathy - how to understand your guests

By Danielle Delozier - HomeToGo | February 22, 2022

It’s also important to remember the human touch as companies work to provide peace of mind and a positive experience for their guests. Read More

News / Distribution

Alaska Airlines launches flight subscription program

By Mitra Sorrells | February 16, 2022

The program is the first for a major U.S.-based carrier and is created in partnership with Caravelo. Read More

News / Distribution

Marriott direct booking share up vs. OTA channels

By Linda Fox | February 16, 2022

GDS share of bookings have taken the "biggest dip" while OTAs benefited from the increase in leisure business Read More

News / Startups

Crypto-based travel rewards startup FlyCoin raises $33M

By Mitra Sorrells | February 8, 2022

FlyCoin provides companies in travel and hospitality with a blockchain-based loyalty solution that rewards consumers with FLY tokens. Read More

Interview / Online

In The Big Chair - David Neeleman of Breeze Airways

By Mitra Sorrells | February 8, 2022

Airline industry veteran David Neeleman launched Breeze Airways in May 2021, making it his fifth commercial airline startup along with Morris Air, WestJet, JetBlue and Azul. Read More

News / Technology

Customer-centricity, digitization are exec priorities

By Mitra Sorrells | February 3, 2022

The CEOs of United Airlines, British Airways and Hopper discuss the future of travel during an online panel hosted by CarTrawler. Read More

News / Online

Hoteliers tweak loyalty programs to lure leisure travelers

By Tovin Lapan - Travel Weekly | February 1, 2022

Loyalty programs are an area ripe for evolution, as they have become more important to hotel business models and serve to capture new customers during a period of shifting traveler tastes and... Read More

News / Technology

Q&A: Why - and how - travel brands should embrace verifiable ID

By Mitra Sorrells | January 26, 2022

Affinidi's director of travel says there will be opportunities for travel operators and intermediaries that can accept they do not "own" the customer. Read More