Loyalty

Opinion / Online

How long before airlines grasp the potential of resale marketplaces?

By Gilles de Richemond – Fairlyne | September 22, 2023

Like retailers before them, airlines have been reluctant to embrace resale options — even though they could reap even greater benefits than retailers by embracing their secondary market. Read More

News / Online

Booking.com prepares to launch credit card in U.S.

By Mitra Sorrells | September 19, 2023

The online travel agency has brought in a former JPMorgan Chase executive to lead the effort and is also hiring for a manager of "co-branded credit card growth and strategy.” Read More

From Our Partners / Online

Optimizing profits and customer experience for online travel purchases

By Cristina Polo | September 19, 2023

Travel suppliers can drive more revenue and provide a better experience for their customers if they understand what those customers want. Read More

From Our Partners / Online

How booking sites and travel agencies can maximize e-commerce profitability

By Carl Bleich - Bloomreach | September 18, 2023

Discover effective strategies for booking sites and agencies to maximize e-commerce profitability. Learn how to boost revenue through upsell campaigns, building customer loyalty and minimizing... Read More

From Our Partners

5 tried and true strategies for effective hotel guest personalization

By Joe Youssef - Amadeus Hospitality | September 7, 2023

Amadeus' Joe Youssef shares strategies for hotels to elevate the guest experience and grow revenue through personalization. Read More

News / Startups

Point.me raises $10M to boost partnerships and expand concierge service

By Linda Fox | September 5, 2023

Point.me enables loyalty program members to find flights using their points via its proprietary algorithm. Read More

News / Online

Luxury Escapes’ Schwab on growing fast, being one of a kind and new superstore in Melbourne

By Ian Jarrett - WiT | September 5, 2023

Australia-based Luxury Escapes has seven million members globally and has just opened a store in Melbourne where customers can develop travel plans while sipping champagne. Read More

News / Online

Cendyn acquires hotel digital marketing provider WIHP

By Mitra Sorrells | August 30, 2023

WIHP is based in Paris, extending Cendyn's reach in the EMEA region. Read More

Interview / Online

CEO Spotlight - Tony Fernandes of Capital A

By Linda Fox | August 29, 2023

Capital A has been steadily developing from an airline to an online travel platform and most recently a super app offering financial services, ride hailing, food delivery and more. Read More

News / Online

Axis Bank partners with Cleartrip to bring travel benefits to cardholders

By Morgan Hines | August 25, 2023

India-based Cleartrip and Axis Bank are linking up to provide Axis Bank cardholders with special travel perks when they book with Cleartrip. Read More

Opinion / Online

Transforming brand loyalty into brand love

By Tim Davis – Pace Dimensions | August 18, 2023

How hotel businesses in this volatile market can evolve their loyalty programs to build brand preference and affinity. Read More

News / Online

U.S. online channel share expected to remain unchanged through 2026

By Phocuswright Research | August 18, 2023

Changing traveler behavior from 2020-2022 has brought about several noteworthy shifts, some of which are expected to endure for a considerable period, particularly related to travel distribution. Read More

News / Online

You, Me & The Machine: The Phocuswright Conference 2023

By PhocusWire | August 17, 2023

Make plans to attend The Phocuswright Conference in November for Center Stage sessions featuring industry leaders along with dedicated programs for innovation, diversity, Young Leaders and... Read More

News / Online

Online travel giants seeking to mix up marketing channels

By Linda Fox | August 15, 2023

Online travel giants Booking Holdings, Expedia Group and Airbnb increased marketing investment marginally in Q2 as all strive to make the most of direct channels. Read More