Loyalty

News / Online

Tripadvisor Q3 revenue up across all segments, most sharply for Viator

By Mitra Sorrells | November 6, 2023

Tripadvisor's total revenue in the third quarter of this year was $533 million, up 16% year over year, with nearly half of that revenue coming from Viator. Read More

From Our Partners / Online

The role of travel insurance for customer experience and loyalty

By PhocusWire | November 6, 2023

Allianz Partners US CEO Jeff Wright discusses innovation in travel insurance and how effective solutions can serve as an extension of travel suppliers' brands and drive customer loyalty. Read More

News / Online

Expedia’s Kern: Focus is now on faster growth fueled by years of tech work

By Mitra Sorrells | November 2, 2023

Expedia Group posted record revenue and profitability in the third quarter of this year and reiterated full year guidance of double-digit topline growth with margin expansion. Read More

Opinion / Online

Travel customer service resilience in the age of climate disruption

By Jeffrey Katz – Journera | October 27, 2023

While the increasing frequency of climate-related disruptions is inevitable, severely disappointed customers are not. Travel providers have access to the data that enables a real-time, proactive... Read More

News / Distribution

Marriott-Rappi partnership goes live, signals new opportunities for customer acquisition

By Mitra Sorrells | October 24, 2023

The partnership is launching in Mexico with plans to expand to Colombia in November and early next year to the other Latin America countries where Rappi operates. Read More

News / Online

Industry leaders on the outlook for tours, activities and attractions

By Mitra Sorrells | October 20, 2023

Viator CCO Sarah Dines, Rezdy CEO Chris Atkin and investor Michael Zeisser were among the panelists discussing the tours and activities sector at Arival 360 Orlando. Read More

News / Technology

Paris bedbugs: Does tech offer the solution to save travel?

By Morgan Hines | October 13, 2023

Here’s how travel tech companies like Valpas and Spotta are working toward stopping bedbug mania in hotels. Read More

News / Technology

Cendyn acquires PushTech to build out CRM capabilities

By Linda Fox | October 10, 2023

Barcelona-based PushTech offers a cloud-based customer data and CRM platform helping hotels with marketing, guest communications and loyalty. Read More

News / Technology

Despegar rolls out generative AI trip planner, starting in Argentina

By Mitra Sorrells | September 27, 2023

Travelers can use the planner to receive customized itineraries, put together packages that combine flights, accommodations and car rentals and receive recommendations of what to do in their... Read More

From Our Partners / Technology

Cruising on the data wave: How technology shapes personalized experiences at sea

By Jeff Zotara - Arrivia | September 26, 2023

As cruise lines sail into the future, the proliferation of technological innovations has reshaped the accessibility of passenger data and, with it, the ability to tailor the passenger experience. Read More

News / Startups

Ireland’s Shackle raises £12M for digital hospitality platform

By Mitra Sorrells | September 26, 2023

The startup provides contactless tools to manage hotel services such as check-in, room entry, food ordering and payments and last year raised $5.5 million in seed funding. Read More

Opinion / Online

How long before airlines grasp the potential of resale marketplaces?

By Gilles de Richemond – Fairlyne | September 22, 2023

Like retailers before them, airlines have been reluctant to embrace resale options — even though they could reap even greater benefits than retailers by embracing their secondary market. Read More

News / Online

Booking.com prepares to launch credit card in U.S.

By Mitra Sorrells | September 19, 2023

The online travel agency has brought in a former JPMorgan Chase executive to lead the effort and is also hiring for a manager of "co-branded credit card growth and strategy.” Read More

From Our Partners / Online

Optimizing profits and customer experience for online travel purchases

By Cristina Polo | September 19, 2023

Travel suppliers can drive more revenue and provide a better experience for their customers if they understand what those customers want. Read More

From Our Partners / Online

How booking sites and travel agencies can maximize e-commerce profitability

By Carl Bleich - Bloomreach | September 18, 2023

Discover effective strategies for booking sites and agencies to maximize e-commerce profitability. Learn how to boost revenue through upsell campaigns, building customer loyalty and minimizing... Read More

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