Loyalty

From Our Partners / Technology

Report: Travelers vs. tech - Fostering a traveler-centric approach to innovation

By Cathy Walsh - PhocusWire | July 25, 2023

This white paper, produced by PhocusWire and Allianz Partners, provides a traveler-centric review of three key trends impacting travel: ChatGPT/AI travel assistants, fintech and the future of travel... Read More

News / Online

How Chinese OTAs turned around 3 years of COVID isolation

By Gary Bowerman - Phocuswright | July 24, 2023

Phocuswright analyst Gary Bowerman explores the strategies Chinese OTAs have taken to remain competitive over the last few years. Read More

From Our Partners / Technology

Navigating economic downturns: The power of travel tech

By Arden Agopyan - HotelRunner | July 24, 2023

The growth of the travel technology industry amidst economic uncertainties underscores its resilience and the pivotal role it plays in the broader economic landscape. Read More

News

Aeronology launches new global marketplace for ticket services

By Mitra Sorrells | July 20, 2023

Australia-based Aeronology, a PhocusWire Hot 25 Travel Startup for 2023, has launched AeroTickets, which it says is the world’s first “global ticket center solution.” Read More

From Our Partners / Online

How hotels can drive greater customer lifetime value

By Carl Bleich - Bloomreach | July 12, 2023

Discover how hotels can implement effective strategies to increase customer lifetime value and drive revenue. Read More

News / Online

Sojern expands travel marketing platform with acquisition of VenueLytics

By Mitra Sorrells | July 11, 2023

VenueLytics provides guest experience and data analytics tools to improve guest satisfaction and loyalty, increase direct bookings and drive ancillary revenue. Read More

News / Distribution

Sabre expands retailing capabilities for hotels

By Mitra Sorrells | July 10, 2023

Sabre's acquisition of Techsembly is intended to help its hotel partners provide a comprehensive trip planning and shopping experience for guests. Read More

News / Startups

NeoKe raises first round in push to create truly “connected” travel

By Mitra Sorrells | July 10, 2023

The startup, launched by two former Booking.com executives in 2022, aims to put travelers in control of their data and to create new opportunities for brands to drive loyalty. Read More

News / Online

Expedia Group launches One Key unified rewards program

By Derek Catron | July 7, 2023

Speaking at Phocuswright Europe 2023, Alfonso Paredes called One Key “a super powerful tool” that would spread rewards benefits to more travelers. Read More

Opinion / Online

Stepping stones toward hotel sustainability

By Sophie Cartwright - Guestline | July 7, 2023

Reducing hospitality’s carbon footprint is an ongoing requirement, but there are steps to help operators get there, saving money in the long term while building loyalty with staff and guests. Read More

Opinion / Technology

Bringing aviation in line with other consumer-facing industries

By Meir Hadassi Turner – GO7 | July 6, 2023

Airlines need to invest in digital transformation to realize the power of personalization and better earn the loyalty of travelers and drive long-term growth and profitability. Read More

News / Technology

Finnair, Swiss talk difficult distribution decisions, customer experience

By Linda Fox | July 5, 2023

Finnair and Swiss executives joined the "Make Flying Fun" panel at Phocuswright Europe 2023 to discuss boosting digital engagement, distribution developments, sustainability and more. Read More