Loyalty

News / Online

Go City’s Owen, Tiqets’ Elzinga on the outlook and opportunity for experiences

By PhocusWire | August 14, 2023

Tiqets founder and president Luuc Elzinga and Go City CEO Jon Owen discuss strategies to drive loyalty, the importance of tailoring products and payments to the user and other opportunities in the... Read More

News / Online

IHG reports revenue, user and download gains for its mobile app

By Linda Fox | August 9, 2023

The company also revealed the latest developments on attribute selling and its Guest Reservation System. Read More

News / Online

How online travel agencies plan to win and retain customers

By Phocuswright Research | August 8, 2023

Mobile has become one of the biggest strategic focus areas for online travel agencies, as they look drive more direct customer interaction to reduce their marketing spend and their reliance on Google. Read More

News / Online

Expedia Group sees cause for optimism in record Q2 earnings

By Derek Catron | August 3, 2023

While revenues slowed and fell below analysts’ estimates, CEO Peter Kern saw promise in Expedia Group’s plans for the rest of the year. Read More

News / Online

Citizens partners with Wyndham on vacation club pay plan

By Derek Catron | August 3, 2023

Citizens Pay allows Wyndham Destinations vacation club members to cover down payment costs with fixed monthly payments. Read More

News / Online

Expedia Group inks Walmart as major new B2B customer

By Derek Catron | July 25, 2023

New partnership brings together one of the world’s biggest OTAs with its biggest retailer. Could Amazon be next? Read More

Interview / Startups

Uptrip - Launch pitch at Phocuswright Europe 2023

By PhocusWire | July 25, 2023

Uptrip rewards travelers every time they fly with digital trading cards that provide perks such as free Wi-Fi or lounge access. Read More

From Our Partners / Technology

Report: Travelers vs. tech - Fostering a traveler-centric approach to innovation

By Cathy Walsh - PhocusWire | July 25, 2023

This white paper, produced by PhocusWire and Allianz Partners, provides a traveler-centric review of three key trends impacting travel: ChatGPT/AI travel assistants, fintech and the future of travel... Read More

News / Online

How Chinese OTAs turned around 3 years of COVID isolation

By Gary Bowerman - Phocuswright | July 24, 2023

Phocuswright analyst Gary Bowerman explores the strategies Chinese OTAs have taken to remain competitive over the last few years. Read More

From Our Partners / Technology

Navigating economic downturns: The power of travel tech

By Arden Agopyan - HotelRunner | July 24, 2023

The growth of the travel technology industry amidst economic uncertainties underscores its resilience and the pivotal role it plays in the broader economic landscape. Read More

News

Aeronology launches new global marketplace for ticket services

By Mitra Sorrells | July 20, 2023

Australia-based Aeronology, a PhocusWire Hot 25 Travel Startup for 2023, has launched AeroTickets, which it says is the world’s first “global ticket center solution.” Read More

From Our Partners / Online

How hotels can drive greater customer lifetime value

By Carl Bleich - Bloomreach | July 12, 2023

Discover how hotels can implement effective strategies to increase customer lifetime value and drive revenue. Read More

News / Online

Sojern expands travel marketing platform with acquisition of VenueLytics

By Mitra Sorrells | July 11, 2023

VenueLytics provides guest experience and data analytics tools to improve guest satisfaction and loyalty, increase direct bookings and drive ancillary revenue. Read More

News / Distribution

Sabre expands retailing capabilities for hotels

By Mitra Sorrells | July 10, 2023

Sabre's acquisition of Techsembly is intended to help its hotel partners provide a comprehensive trip planning and shopping experience for guests. Read More

News / Startups

NeoKe raises first round in push to create truly “connected” travel

By Mitra Sorrells | July 10, 2023

The startup, launched by two former Booking.com executives in 2022, aims to put travelers in control of their data and to create new opportunities for brands to drive loyalty. Read More

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