Loyalty

From Our Partners

5 tried and true strategies for effective hotel guest personalization

By Joe Youssef - Amadeus Hospitality | September 7, 2023

Amadeus' Joe Youssef shares strategies for hotels to elevate the guest experience and grow revenue through personalization. Read More

News / Startups

Point.me raises $10M to boost partnerships and expand concierge service

By Linda Fox | September 5, 2023

Point.me enables loyalty program members to find flights using their points via its proprietary algorithm. Read More

News / Online

Luxury Escapes’ Schwab on growing fast, being one of a kind and new superstore in Melbourne

By Ian Jarrett - WiT | September 5, 2023

Australia-based Luxury Escapes has seven million members globally and has just opened a store in Melbourne where customers can develop travel plans while sipping champagne. Read More

News / Online

Cendyn acquires hotel digital marketing provider WIHP

By Mitra Sorrells | August 30, 2023

WIHP is based in Paris, extending Cendyn's reach in the EMEA region. Read More

Interview / Online

CEO Spotlight - Tony Fernandes of Capital A

By Linda Fox | August 29, 2023

Capital A has been steadily developing from an airline to an online travel platform and most recently a super app offering financial services, ride hailing, food delivery and more. Read More

News / Online

Axis Bank partners with Cleartrip to bring travel benefits to cardholders

By Morgan Hines | August 25, 2023

India-based Cleartrip and Axis Bank are linking up to provide Axis Bank cardholders with special travel perks when they book with Cleartrip. Read More

Opinion / Online

Transforming brand loyalty into brand love

By Tim Davis – Pace Dimensions | August 18, 2023

How hotel businesses in this volatile market can evolve their loyalty programs to build brand preference and affinity. Read More

News / Online

U.S. online channel share expected to remain unchanged through 2026

By Phocuswright Research | August 18, 2023

Changing traveler behavior from 2020-2022 has brought about several noteworthy shifts, some of which are expected to endure for a considerable period, particularly related to travel distribution. Read More

News / Online

You, Me & The Machine: The Phocuswright Conference 2023

By PhocusWire | August 17, 2023

Make plans to attend The Phocuswright Conference in November for Center Stage sessions featuring industry leaders along with dedicated programs for innovation, diversity, Young Leaders and... Read More

News / Online

Online travel giants seeking to mix up marketing channels

By Linda Fox | August 15, 2023

Online travel giants Booking Holdings, Expedia Group and Airbnb increased marketing investment marginally in Q2 as all strive to make the most of direct channels. Read More

Opinion / Online

Supporting sustainability in travel loyalty

By Kenneth Purcell – iSeatz | August 14, 2023

Sustainability-related rewards align with members’ values. But travel loyalty programs need the technological wherewithal to offer them. Read More

News / Online

Go City’s Owen, Tiqets’ Elzinga on the outlook and opportunity for experiences

By PhocusWire | August 14, 2023

Tiqets founder and president Luuc Elzinga and Go City CEO Jon Owen discuss strategies to drive loyalty, the importance of tailoring products and payments to the user and other opportunities in the... Read More

News / Online

IHG reports revenue, user and download gains for its mobile app

By Linda Fox | August 9, 2023

The company also revealed the latest developments on attribute selling and its Guest Reservation System. Read More

News / Online

How online travel agencies plan to win and retain customers

By Phocuswright Research | August 8, 2023

Mobile has become one of the biggest strategic focus areas for online travel agencies, as they look drive more direct customer interaction to reduce their marketing spend and their reliance on Google. Read More