Loyalty

From Our Partners / Technology

Report: The modern merchandising imperative - why airlines have no time to waste

By Michelle Bruno | December 4, 2023

Find out what modern airline retailing looks like and how visuals, targeted messaging and differentiated choices can capture the attention of shoppers. Read More

Opinion / Online

Why smart airlines will find value in prioritizing customer experience

By Matthew Walker – Plan3 | November 30, 2023

In a hyper-competitive market like air travel that is in the throes of recovery, how an airline seeks to mitigate passenger pain points will fare well with the next generation of travelers and impact... Read More

News / Technology

Personalization, Web3, NFTs - how airline loyalty programs are evolving

By Linda Fox | November 28, 2023

Airlines are taking small steps to build in flexibility and make loyalty programs more appealing, but it's evolution rather than revolution. Read More

News / Startups

Virdee closes $12.4M Series A to fuel growth in hospitality sector

By Mitra Sorrells | November 20, 2023

Virdee’s platform automates all front desk transactions to improve the guest experience, eliminate lines and enable staff to focus on guest engagement. Read More

From Our Partners / Technology

CarTrawler on opportunities in AI, sustainability and loyalty

By PhocusWire | November 20, 2023

CarTrawler chief business officer Andrew Murphy discusses the company's future plans in the PhocusWire studio at The Phocuswright Conference. Read More

From Our Partners / Online

Sutherland Global on creating an enriched, omnichannel experience in travel

By PhocusWire | November 16, 2023

Sutherland operates around the globe to help airlines, hotels, online travel agencies and travel management companies drive revenue, optimize costs and enhance experiences. Read More

Interview / Startups

Hot 25 Travel Startups for 2024: Point.me

By PhocusWire | November 14, 2023

Point.me is the first-of-its-kind flight search that enables travelers to redeem their airline and credit card rewards for better flights - for fewer points. Read More

Interview / Startups

Hot 25 Travel Startups for 2024: BookingData

By PhocusWire | November 14, 2023

BookingData empowers third-party ancillary partners to present private, highly targeted ancillary offers directly to selected airline traveler profiles. Read More

From Our Partners / Online

How Allianz Partners and Delta collaborate to drive innovation and serve travelers

By Cathy Walsh | November 13, 2023

Executives from Delta Air Lines and Allianz Partners US explain how they work to ensure the aspects of awareness, education and decision-making are spread throughout the travel journey. Read More

News / Technology

More than one-third of leisure travelers have used GenAI tools, report says

By Morgan Hines | November 10, 2023

More than half of leisure travelers who have used generative artificial intelligence planning tools booked most or all of the recommendations provided by the chatbot. Read More

From Our Partners / Online

Improve bookings with personalization: 3 strategies to try

By Amelia Woolard - Bloomreach | November 8, 2023

Travel businesses need to leverage automation and data in order to gain a deeper understanding of their customers and their travel preferences and then can use this information to create personalized... Read More

From Our Partners / Technology

Hotel revenue management beyond traditional boundaries

By Richard Valtr - Mews | November 7, 2023

Smart hoteliers are moving from a room-first revenue mentality to one that tailors pricing and services to meet individual guest preferences. Read More

News / Online

Tripadvisor Q3 revenue up across all segments, most sharply for Viator

By Mitra Sorrells | November 6, 2023

Tripadvisor's total revenue in the third quarter of this year was $533 million, up 16% year over year, with nearly half of that revenue coming from Viator. Read More

From Our Partners / Online

The role of travel insurance for customer experience and loyalty

By PhocusWire | November 6, 2023

Allianz Partners US CEO Jeff Wright discusses innovation in travel insurance and how effective solutions can serve as an extension of travel suppliers' brands and drive customer loyalty. Read More

News / Online

Expedia’s Kern: Focus is now on faster growth fueled by years of tech work

By Mitra Sorrells | November 2, 2023

Expedia Group posted record revenue and profitability in the third quarter of this year and reiterated full year guidance of double-digit topline growth with margin expansion. Read More

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