Loyalty

News / Distribution

How global consumer trends are impacting travel

By Linda Fox | January 8, 2024

We look at how Euromonitor's global consumer trends are playing out in the travel industry. Read More

News / Online

Travel veterans Kaufer, Lugli, Misunas on GenAI, social media, diversity and more

By Mitra Sorrells | January 5, 2024

While Flo Lugli, Kathy Misunas and Steve Kaufer are no longer in operational roles in travel, they are still very tuned in to what is happening across the industry. Read More

News / Online

Top Travel Industry Predictions for 2024

By Morgan Hines | January 2, 2024

Leaders from across the travel industry share their thoughts on what the industry should be watching and working on in 2024. Read More

From Our Partners / Online

How hotels can use ancillaries to drive personalization and loyalty

By PhocusWire | December 18, 2023

Plusgrade’s Paul Rantilla discusses the company’s recent acquisitions of Upstay and Points, and how it is now accelerating efforts to help hospitality companies drive revenue through ancillaries. Read More

News / Online

Expedia Group's Julie Whalen talks tech transformation and travel demand

By Linda Fox | December 14, 2023

With just over a year as CFO of Expedia Group under her belt, Julie Whalen took to the stage at The Phocuswright Conference 2023 to discuss the company's technology developments, the impact of... Read More

News / Online

ChatGPT, travel data, OTAs: PhocusWire’s top opinion stories of 2023

By PhocusWire | December 13, 2023

This year's popular op-eds were heavy on AI and also covered TikTok and Instagram influencers and the loyalty strategies of Expedia, Booking, Hopper and Airbnb. Read More

From Our Partners / Technology

Mews’ Valtr on a modern view of hospitality and driving guest loyalty

By PhocusWire | December 6, 2023

In a discussion in the PhocusWire studio at The Phocuswright Conference, Mews founder Richard Valtr shares his vision for hospitality and how it can become “the future of all real estate.” Read More

From Our Partners / Technology

Report: The modern merchandising imperative - why airlines have no time to waste

By Michelle Bruno | December 4, 2023

Find out what modern airline retailing looks like and how visuals, targeted messaging and differentiated choices can capture the attention of shoppers. Read More

Opinion / Online

Why smart airlines will find value in prioritizing customer experience

By Matthew Walker – Plan3 | November 30, 2023

In a hyper-competitive market like air travel that is in the throes of recovery, how an airline seeks to mitigate passenger pain points will fare well with the next generation of travelers and impact... Read More

News / Technology

Personalization, Web3, NFTs - how airline loyalty programs are evolving

By Linda Fox | November 28, 2023

Airlines are taking small steps to build in flexibility and make loyalty programs more appealing, but it's evolution rather than revolution. Read More

News / Startups

Virdee closes $12.4M Series A to fuel growth in hospitality sector

By Mitra Sorrells | November 20, 2023

Virdee’s platform automates all front desk transactions to improve the guest experience, eliminate lines and enable staff to focus on guest engagement. Read More

From Our Partners / Technology

CarTrawler on opportunities in AI, sustainability and loyalty

By PhocusWire | November 20, 2023

CarTrawler chief business officer Andrew Murphy discusses the company's future plans in the PhocusWire studio at The Phocuswright Conference. Read More

From Our Partners / Online

Sutherland Global on creating an enriched, omnichannel experience in travel

By PhocusWire | November 16, 2023

Sutherland operates around the globe to help airlines, hotels, online travel agencies and travel management companies drive revenue, optimize costs and enhance experiences. Read More

Interview / Startups

Hot 25 Travel Startups for 2024: Point.me

By PhocusWire | November 14, 2023

Point.me is the first-of-its-kind flight search that enables travelers to redeem their airline and credit card rewards for better flights - for fewer points. Read More

Interview / Startups

Hot 25 Travel Startups for 2024: BookingData

By PhocusWire | November 14, 2023

BookingData empowers third-party ancillary partners to present private, highly targeted ancillary offers directly to selected airline traveler profiles. Read More

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