Loyalty

News / Online

Expedia Group's Julie Whalen talks tech transformation and travel demand

By Linda Fox | December 14, 2023

With just over a year as CFO of Expedia Group under her belt, Julie Whalen took to the stage at The Phocuswright Conference 2023 to discuss the company's technology developments, the impact of... Read More

News / Online

ChatGPT, travel data, OTAs: PhocusWire’s top opinion stories of 2023

By PhocusWire | December 13, 2023

This year's popular op-eds were heavy on AI and also covered TikTok and Instagram influencers and the loyalty strategies of Expedia, Booking, Hopper and Airbnb. Read More

From Our Partners / Technology

Mews’ Valtr on a modern view of hospitality and driving guest loyalty

By PhocusWire | December 6, 2023

In a discussion in the PhocusWire studio at The Phocuswright Conference, Mews founder Richard Valtr shares his vision for hospitality and how it can become “the future of all real estate.” Read More

From Our Partners / Technology

Report: The modern merchandising imperative - why airlines have no time to waste

By Michelle Bruno | December 4, 2023

Find out what modern airline retailing looks like and how visuals, targeted messaging and differentiated choices can capture the attention of shoppers. Read More

Opinion / Online

Why smart airlines will find value in prioritizing customer experience

By Matthew Walker – Plan3 | November 30, 2023

In a hyper-competitive market like air travel that is in the throes of recovery, how an airline seeks to mitigate passenger pain points will fare well with the next generation of travelers and impact... Read More

News / Technology

Personalization, Web3, NFTs - how airline loyalty programs are evolving

By Linda Fox | November 28, 2023

Airlines are taking small steps to build in flexibility and make loyalty programs more appealing, but it's evolution rather than revolution. Read More

News / Startups

Virdee closes $12.4M Series A to fuel growth in hospitality sector

By Mitra Sorrells | November 20, 2023

Virdee’s platform automates all front desk transactions to improve the guest experience, eliminate lines and enable staff to focus on guest engagement. Read More

From Our Partners / Technology

CarTrawler on opportunities in AI, sustainability and loyalty

By PhocusWire | November 20, 2023

CarTrawler chief business officer Andrew Murphy discusses the company's future plans in the PhocusWire studio at The Phocuswright Conference. Read More

From Our Partners / Online

Sutherland Global on creating an enriched, omnichannel experience in travel

By PhocusWire | November 16, 2023

Sutherland operates around the globe to help airlines, hotels, online travel agencies and travel management companies drive revenue, optimize costs and enhance experiences. Read More

Interview / Startups

Hot 25 Travel Startups for 2024: Point.me

By PhocusWire | November 14, 2023

Point.me is the first-of-its-kind flight search that enables travelers to redeem their airline and credit card rewards for better flights - for fewer points. Read More

Interview / Startups

Hot 25 Travel Startups for 2024: BookingData

By PhocusWire | November 14, 2023

BookingData empowers third-party ancillary partners to present private, highly targeted ancillary offers directly to selected airline traveler profiles. Read More

From Our Partners / Online

How Allianz Partners and Delta collaborate to drive innovation and serve travelers

By Cathy Walsh | November 13, 2023

Executives from Delta Air Lines and Allianz Partners US explain how they work to ensure the aspects of awareness, education and decision-making are spread throughout the travel journey. Read More

News / Technology

More than one-third of leisure travelers have used GenAI tools, report says

By Morgan Hines | November 10, 2023

More than half of leisure travelers who have used generative artificial intelligence planning tools booked most or all of the recommendations provided by the chatbot. Read More

From Our Partners / Online

Improve bookings with personalization: 3 strategies to try

By Amelia Woolard - Bloomreach | November 8, 2023

Travel businesses need to leverage automation and data in order to gain a deeper understanding of their customers and their travel preferences and then can use this information to create personalized... Read More

From Our Partners / Technology

Hotel revenue management beyond traditional boundaries

By Richard Valtr - Mews | November 7, 2023

Smart hoteliers are moving from a room-first revenue mentality to one that tailors pricing and services to meet individual guest preferences. Read More

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