Loyalty

Interview / Startups

STARTUP STAGE: Arcube helps fliers convert loyalty points to ancillaries

By Morgan Hines | March 11, 2025

Arcube's platform also works to analyze a passenger’s travel history, market data and other factors to predict and increase the likelihood of a passenger returning to an airline. Read More

News / Technology

Generative AI: What’s on the horizon for airlines?

By Matthew Parsons | March 11, 2025

For airlines exploring AI, much of the focus is on Large Language Models—machine learning that can comprehend and generate human language text. Read More

News / Technology

PhocusWire's weekly travel tech news briefs: TravelPerk, Airbnb, Expedia Group, SWA, Hostaway and more...

By PhocusWire | February 28, 2025

Here's our roundup of the people, product and partner news from the global travel industry this week. Read More

News / Online

A look at how U.S. travelers plan and book lodging

By Phocuswright Research | February 25, 2025

It seems many travelers start planning with a specific place in mind (almost six in 10), but one-third need to narrow down their choice from a few options. Read More

From Our Partners / Distribution

Expedia Group’s recipe for loyalty: supply, tech and customer service

By PhocusWire | February 24, 2025

The company provides travel distribution services to more than 60,000 partners including Walmart, SoFi and Chase Travel, and last year those partnerships brought in $4.1 billion, a 21% increase... Read More

News / Startups

Superlogic, Open Network Exchange launch Bookit rewards platform

By Morgan Hines | February 20, 2025

The artificial intelligence-powered platform is meant to provide “elite access” to experiences that go beyond travel such as front-row seats at sporting events, concerts, private tours and ski retreats. Read More

News / Startups

Superlogic receives $13.7M to transform customer engagement

By Morgan Hines | February 7, 2025

The round was led by Powerledger and included participation from 10SQ, Nima Capital, Sangha Capital, Actai Unicorn Fund, Liquid 2 Venture and Hyla Liquid Venture Fund. Read More

News / Online

Expedia Group CEO outlines three strategies for using AI in the year ahead

By Mitra Sorrells | February 6, 2025

The company finished 2024 strong with double-digit percentage growth in room nights, gross bookings and revenue in the final quarter. Read More

News / Online

The shifting loyalty landscape in travel

By Marisa Garcia | February 4, 2025

Established travel companies and startups are taking a fresh look at what drives loyalty as behavior shifts and new technology offers ways to get closer to customers. Read More

From Our Partners / Technology

Using AI to automate booking reconfirmation

By PhocusWire | January 27, 2025

The new tool uses artificial intelligence technology that sounds like a human voice and automates the booking reconfirmation process to improve efficiency and accuracy. Read More

Interview / Distribution

Superlogic - Launch pitch at The Phocuswright Conference 2024

By PhocusWire | January 16, 2025

Superlogic provides a platform that helps brands bring global music, sports, dining and cultural experiences to consumers with the click of a button. Read More

From Our Partners / Technology

Engineering AI for personalization and operational efficiency in travel

By PhocusWire | January 14, 2025

Encora is a digital engineering services company with more than 9,000 employees in 45 countries around the world. Read More

News / Online

What's the point? Finding new opportunities to earn loyalty in travel

By Marisa Garcia | January 13, 2025

A panel on loyalty in travel at The Phocuswright Conference featured executives from AirAsia Move, Capital One and Hilton who discussed what drives loyalty and the importance of understanding customer... Read More

News / Technology

Delta provides glimpse at future with digital assistant

By Morgan Hines | January 8, 2025

Delta Air Lines is rolling out capabilities of its new Delta Concierge, which will provide "contextual insights" for travelers and link with partners including Joby and Uber to enable a multimodal,... Read More

From Our Partners / Technology

AWS on using technology to drive customer-centricity in travel

By PhocusWire | January 8, 2025

AWSprovides cloud computing technology to companies around the world, including many in travel and hospitality such as United Airlines, Air Canada, Trip.com, Booking.com, Choice Hotels and many... Read More

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