Last week the industry and mainstream media in Europe were talking a lot about Thomas Cook. Why? Because new(ish) CEO Harriet Green has a plan to turn around the company.... Read More

Most US travel bloggers have assumed that they can tweet about press trips without mentioning that they are press trips as long as they link to a blog post that discloses it was a press trip. Yet that's not the law.... Read More

A call center is a highly dynamic operation and often quite complex to manage. But do you know who your best converting reservation agent is?... Read More

Rather than ask people questions, Google tracked the behavior of volunteers.... Read More

Many tourism boards choose to focus on the locations and things to do rather than its habitants as a method of enticing visitors to a country.... Read More

What were the best articles on Tnooz last week?... Read More

Here is sideways look at what the combination of using a mobile device for social media does to user behaviour, bandwidth issues and the costs involved.... Read More

The above tweet is one of the first from the @Australia Twitter handle, which was recently reclaimed by the country's national tourism authority from a long-time squatter.... Read More

Cruise technology integration specialist HMS Group and cross-device platform provider UIEvolution have announced a new venue for their guest-centric technology Guest Evolution: cruise ships.... Read More

London Luton Airport has taken a drubbing in the UK press this week for posting a picture of a Chicago air crash incident on its Facebook page... Read More

Pinterest was one of the star social networks of 2012. Countless articles and reviews and paeans were written about it and, notably, unlike Google Plus, it never received much criticism.... Read More

The work at TUI to integrate its latest acquisition has started, with the company claiming one of its primary motives for buying Isango was for its technology.... Read More

Eurostar, redBus, Finnair, Air Asia, IFE Services, Air Tahiti, FCm Travel Solutions, Bhutan-Google Street View, SocialBakers, Wego, BookAssist, Babbel and Monarch Airlines all make it into our roundup of stories and news items... Read More

Loco2 now offers tickets from both SNCF and Deutsche Bahn, the two largest rail operators in the EU, to UK travelers.... Read More

Apple versus Google - a modern battle between two giants of the digital economy which is being played out in a number of interesting ways.... Read More