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Digital commerce will be the primary enterprise system for customer engagement

By Sponsored Content | January 25, 2016

Over the course of the past decade or so, many airlines have built high-performing ecommerce organizations from the “outside-in” – embracing the opportunity to disrupt the industry and deliver strong... Read More

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Laterooms CEO moves on, GrabTaxi MD, IATA's NDC envoy and more...

By PhocusWire | January 25, 2016

This is a roundup of news and announcements for PEOPLE moves in travel, tourism and hospitality for January 2016: Monday 25 January 2016 Laterooms boss moves out of travel Jesper With-Fogstr... Read More

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Zanadu gets $12M Tencent backing, creates virtual reality studio

By Martin Cowen | January 25, 2016

Travel and lifestyle site Zanadu will bring quality virtual reality travel content to its upmarket Chinese members. Beijing-based Zanadu, which featured as a TLabs Showcase in 2012, has also confir... Read More

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Online travel agencies tipped to lose market share to hotel direct channels

By Kevin May | January 25, 2016

Hotels in the third biggest tourist market on the planet are starting to fight back against the dominance of online travel agencies. At least, this is the forecast contained within research from Ph... Read More

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Serko builds a travel management powerhouse Down Under

By Rob Lovitt | January 24, 2016

When it comes to managed travel programs, some companies focus on expanding the range of inventory that employees can book. Others strive to streamline the booking process to create a system that empl... Read More

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TripAdvisor opens Windows, Hostelworld on Apple TV, Airbnb gets Personal, TripIt is pals with LoungeBuddy, and more...

By PhocusWire | January 23, 2016

This is a roundup of product news and announcements for travel DEVICES in tourism and hospitality for January 2016. Friday January 29: TripAdvisor launches cross device Windows 10 app The re... Read More

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Uber and Airbnb's business travel growth eclipsed by HotelTonight

By Martin Cowen | January 22, 2016

The poster children of the so-called sharing economy - Uber and Airbnb - are now mainstream corporate travel suppliers says a detailed report into US business travellers' expense claims by Certify.... Read More

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Web 4.0 is coming - electronic agents will have an answer to everything

By Viewpoints | January 22, 2016

Web 4.0 is the impending state at which all the information converges into a great ball of benevolent self-aware light, and solves every problem from world peace to will Jon Snow be alive in the next... Read More

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The giant digital hotel concierge is here

By Kevin May | January 22, 2016

There is plenty of talk about how many hotels are putting their traditional concierge services on apps and websites. There is an obvious debate to be had around how the human concierge is often the... Read More

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Mind the gap - what consumers want and get from travel sites

By Linda Fox | January 22, 2016

Some interesting findings in this research from reservation and ecommerce system supplier Atcore which looks at customer satisfaction when booking a package holiday with an online travel site. The... Read More

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Airbnb travellers shop for accommodation just like other travellers

By Kevin May | January 21, 2016

Airbnb may have created an aura of sorts around itself, not least because of its extraordinary growth, but a number of myths have also come into play. One common idea is that it has fuelled the eme... Read More

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IBS launches NDC-compliant PSS, signs SunExpress

By Martin Cowen | January 21, 2016

Travel, transportation and logistics technology firm IBS Software has signed up SunExpress for its iFlyRes passenger service system (PSS), which it claims is the first PSS on the market to natively su... Read More

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Obvious personalisation - Big Data to organise travel around the weather

By Kevin May | January 21, 2016

Personalisation (you really can't get away from the word these days) comes in many forms, but sometimes the most simple application of it can potentially provide the biggest rewards. So whilst trav... Read More

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Instant Booking: to list or not to list, that is the question

By Viewpoints | January 21, 2016

Perhaps the biggest dilemma for hotels this year is whether or not to participate in TripAdvisor's Instant Booking. NB This is a viewpoint by Pablo Delgado, CEO of Mirai. On one hand, the first... Read More

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Yatra brings in Travel-Logs for new urban tours brand

By Martin Cowen | January 21, 2016

Indian OTA Yatra.com has acqui-hired tours specialist Travel-Logs and will use it at the basis for a new product range to be known as Metro X. Metro X will be run by Travel-Logs co-founder Dhiresh... Read More

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