Winning business is hard. Most successful companies will tell you that retaining customers is far cheaper than acquiring new ones. ... Read More

Phocuswright analyst Mark Blutstein has carried out a study into what consumers think about loyalty programs and what type of rewards and engagement they want from their favorite brands.... Read More

Our second PhocusWire Pulse concentrates on the world of loyalty and how the industry is evolving to capture the attention and hearts of consumers.... Read More

With DocMX, the InterContinental Cascais-Estoril automated daily revenue audits by around 90%, saving considerable time, facilitating remote collaboration and reducing print-related costs.... Read More

An astute and outspoken financial operator, O'Hara's influence in travel has grown considerably in recent years through the Certares investment vehicle, as he explains to David Litwak or Mozio and PhocusWire's Kevin May.... Read More

Hopper is kicking off an ambitious growth plan that includes the launch of Hopper Cloud, selling its infrastructure, agency content, financial technology and data science capabilities to other travel sellers.... Read More

    Cruise was acquired by General Motors in 2016, in an agreement that was reported to be worth more than $1 billion.... Read More

The new round will be used to investment in local and regional rides and the development of sustainable transportation.... Read More

The sector needs a better understanding of data, insight into what is driving today’s consumer, untapped innovation, new leadership roles and the agility to keep up with demand.... Read More

Hotel tech experts discuss customer data and the influence of online retail giants.... Read More

Appealing to travelers will be increasingly important and a digital strategy built around customers and where, how and when they want to engage, will be the key to successfully gaining the loyalty and trust of customers.... Read More

The VeriScan platform was originally developed by the Metropolitan Washington Airports Authority's in-house technology department and is now in use at Dulles and Dallas-Fort Worth airports in the U.S.... Read More

The Germany-based startup was founded by Franziska Burmester and Lana Jansen following successful careers in aviation consulting.... Read More

The company says it intends to issue the notes via a private offering, with a due date of 2026.... Read More