Quote from David Armstrong, CEO of HolidayPirates, in an article on PhocusWire this week on what makes him tick.... Read More

A recent survey found consumers prefer human customer service rather than a chatbot, but they would use a chatbot if they believe it would save time.... Read More

Gomingo aims to bring down commission rates for hotels and other accommodation providers by offering 0% commission to hotels that sign up initially with a promise that they will only reach a maximum of 15% going forward.... Read More

Visual storytelling is evolving and serves as an important and effective strategy for digital marketers in travel.... Read More

European Airbnb property management company GuestReady has grown its property count to 2,000 with the acquisition of BnbLord, a Paris-based competitor.... Read More

Northstar Travel Group acquires Centaur Travel Media, owner of the Business Travel Show and Travel Technology Europe.... Read More

In a series of interviews with executives participating at the event in Amsterdam in May, PhocusWire finds out what makes them tick... Next up: HolidayPirates CEO David Armstrong.... Read More

The success of Amazon Alexa for hospitality depends largely on how it is deployed, argues Volara CEO David Berger.... Read More

With South Africa as its home base and its businesses spread across the African continent, Travelstart believes its roots and experience make it well suited to take on the emerging and fragmented markets of the Middle East.... Read More

"Local," "experience," "platform," "storytelling" - many words in travel marketing are ceasing to communicate value both internally and to the customer.... Read More

Tours and activities platform Klook has added $225 million to its Series D, bringing its funding total for the round to $425 million.... Read More

According to Expedia Group, room price and guest reviews and ratings are more important than brand when consumers shop hotels.... Read More

Amid its ongoing rivalry with Airbnb, Booking.com explains how it hopes to differentiate its alternative accommodations product.... Read More

The expansion is part of the hotel brand's goal of bringing 100 properties to the area by 2023.... Read More

TripAdvisor is expanding its platform to include cruise content, reviews and price comparison.... Read More