Internet Of Things


How AI is helping airline customer service reps get closer to customers
How AI is helping airline customer service reps get closer to customers
By Viewpoints | June 29, 2018
This is a viewpoint from Mikhail Naumov, co-founder and president of DigitalGenius. It’s no secret that travelers aren’t exactly “best buddies” with airlines in terms of customer service. Air trave Read More
News | Distribution
STARTUP STAGE: Instaroom brings communication to direct hotel bookings
STARTUP STAGE: Instaroom brings communication to direct hotel bookings
By Kevin May | June 27, 2018
Instaroom has built what it calls a "concierge platform" so that hotels can communicate directly with potential guests on their websites. Read More
Interview | Technology
VIDEO: Asia Pacific as a new global hub for travel startups
VIDEO: Asia Pacific as a new global hub for travel startups
By PhocusWire | June 25, 2018
A lot of investment has flowed into travel startups from Asia Pacific in recent years - with the region rivaling its noisy counterpart in Silicon Valley. Read More
News | Startups
HITEC product news
Sonifi, Cendyn, and other product news from HITEC
By Mitra Sorrells | June 21, 2018
Dozens of hospitality industry technology vendors released new and updated products this week during HITEC, the Hospitality Industry Technology Exposition and Conference, which is taking place in... Read More
News | Technology
grand-budapest-hotel-AI
Don't panic! Artificial intelligence will bring human touch to hotels
By Frank Reeves - Avvio | June 19, 2018
The problem with all new hotel technology, unfortunately, is that innovation gets turned into buzzwords quickly, usually in order to sell more products and services. Read More
Opinion | Technology
VIDEO: Travel planning with digital assistants
VIDEO: Travel planning with digital assistants
By PhocusWire | June 18, 2018
Digital assistants in travel are not an entirely new form of technology - moreover, just another layer that builds on the shift to digital and, especially, mobile. Read More
News | Technology
VIDEO: Why Asia is eating the world
VIDEO: Why Asia is eating the world
By PhocusWire | June 1, 2018
A rapid-fire presentation is perhaps the perfect metaphor to outline the fast, jaw-dropping growth and influence of the Asia region. Read More
News | Online
CEO interview TurnKey Vacation Rentals T.J. Clark
In The Big Chair - T.J. Clark of TurnKey Vacation Rentals
By Mitra Sorrells | May 30, 2018
T.J. Clark co-founded the company in 2013 to provide vacation rental homeowners and guests a consistent, high-end experience similar to a fine hotel. It now has 400 employees and more than 3,500... Read More
Interview | Online
Why innovation starts with the travel experience
Why innovation starts with the travel experience
By Jill Menze | May 25, 2018
As an industry representing 10% of jobs globally and on track to reach $1.5 trillion in gross bookings by 2020, the travel market is one that’s ripe for innovation and disruption. Read More
News | Technology
the shared hotel room
Why hotel rooms belong to guests - not hoteliers
By David Goldstone - DigiValet | May 17, 2018
Airbnb and other “shared economy” businesses have raised the bar for travel providers who wish to deliver personalized, truly local experiences for guests. For hotels, the new environment means a... Read More
Opinion | Technology
AI and tracking data: looking beyond the travel industry
AI and tracking data: looking beyond the travel industry
By Simon Tomlinson - SITA | May 11, 2018
The combination of artificial intelligence and tracking data will increasingly enable organizations to optimize operations, introduce automation, utilize prediction tools and adapt what they do in... Read More
Opinion | Technology
PODCAST: Phocuswire PundIT Show #10
PODCAST: Phocuswire PundIT Show #10
By Kevin May | March 30, 2018
We devote the latest episode of the PundIT Show to all things voice technology, marking the end of our Voice Month. Read More
News | Technology
ibm watson assistant
IBM enters voice assistant market with Watson Assistant for businesses
By Jill Menze | March 27, 2018
IBM is throwing its hat into the voice assistant ring, but with what could be a key differentiator over Amazon and Google. Read More
News | Technology
How smart technology can help hotels ward off bed bugs
How smart technology can help hotels ward off bed bugs
By Jill Menze | March 15, 2018
Hotels are putting money toward technology upgrades such as keyless entry to give guests a better in-room experience. But there’s another – albeit less glamorous – application for tech smart that hotels... Read More
News | Technology
Why "smart cities" disguise other issues
Why "smart cities" disguise other issues
By Bruce Sterling - The Atlantic | February 20, 2018
The term “smart city” is interesting yet not important, because nobody defines it. “Smart” is a snazzy political label used by a modern alliance of leftist urbanites and tech industrialists. Read More
Notated News | Technology