IT Services


Automated ticket and check-in is great, give me humans for everything else
Automated ticket and check-in is great, give me humans for everything else
By Kevin May | July 2, 2019
Airports and airlines often speak about bringing as much automation to airports as possible in a bid to improve the experience and make operations more efficient. Read More
News | Technology
Hotel C-suite buzz: Disruptive Google, data security and emerging tech
Hotel C-suite buzz: Disruptive Google, data security and emerging tech
By Mitra Sorrells | June 27, 2019
Cybersecurity, emerging technology and Google were some of the topics discussed by a trio of hospitality chiefs at the HITEC conference in Minneapolis. Read More
News | Technology
Getting out of the way of "innovation" in travel
Getting out of the way of "innovation" in travel
By Linda Fox | June 26, 2019
Amazon Web Services believes the travel industry is stuck in silos and an “old way of thinking about IT”, with disparate systems that don’t talk to each other. Read More
News | Technology
Hotels need to embark on a new chapter - the digital one already written by Amazon
Hotels need to embark on a new chapter - the digital one already written by Amazon
By Mitra Sorrells | June 19, 2019
Hotels can fend off threats from outside by adopting a retailing mindset and using tech that supports their model, rather than relying on outdated property management systems. Read More
News | Online
VIDEO: Understanding the biometric future for travel
VIDEO: Understanding the biometric future for travel
By PhocusWire | June 17, 2019
Biometric technology is becoming an accepted part of the journey for travelers in more parts of the world. Read More
News | Technology
Will food delivery apps eliminate the need for hotel room service?
Will food delivery apps eliminate the need for hotel room service?
By PhocusWire | June 17, 2019
In recent years, new options for on-demand, personalized meals have emerged – initially disrupting the way people dine at home and now gaining traction among travelers as a convenient way to eat while... Read More
From Our Partners | Technology
Worldpay Helldorff payment challenges trends
Q&A: Worldpay's Thomas Helldorff on challenges, trends and predictions for travel payments
By Mitra Sorrells | June 13, 2019
Worldpay's vice president of vertical strategy for travel and airlines shares his thoughts on the role of mobile and alternative payments, how payment systems can drive conversions and much... Read More
News | Technology
travel-payments-bitcoin
Bitcoin continues to be on a slow burn as payment option in travel
By Linda Fox | June 12, 2019
Can Bitcoin gain real traction in travel payments as it's explored by new segments? Read More
News | Online
Will sightseeing buses be first to globally scale with autonomous vehicles?
Will sightseeing buses be first to globally scale with autonomous vehicles?
By Alex Bainbridge - Autoura  | June 12, 2019
Robo-taxis are a fool's errand. Instead, delivering experiences such as sightseeing via autonomous vehicle makes for a better near-term strategy. Read More
Opinion | Technology
Payments month part 2 fraud
Travel payments, part 2: Balancing friction and risk in fighting fraud
By Mitra Sorrells | June 10, 2019
For part two in our series on travel payments, we explore issues related to fraud and how machine learning can help to solve them. Read More
News | Online
Collaboration, not competition, can make the travel industry a digital leader
Collaboration, not competition, can make the travel industry a digital leader
By Rom Hendler - InnoVel  | June 7, 2019
Travel, intangible and evolving, is a perfect example of a product particularly vulnerable to marketing myopia. So we should fix it, as an industry together. Read More
Opinion | Technology
In The Big Chair - Jason Morehouse of Checkfront
In The Big Chair - Jason Morehouse of Checkfront
By Kevin May | June 7, 2019
Since launching in June, 2010, Checkfront has grown from a humble operation in Victoria, British Columbia, Canada, to a business that processes over $1 billion in bookings annually, made by tour and... Read More
Interview | Technology
Nordic Choice on Google Amazon using blockchain
Will Google and Amazon embrace a blockchain travel marketplace?
By Mitra Sorrells | June 7, 2019
Nordic Choice Hotels’ director of future business, Christian Lundén, says blockchain has the potential to disrupt travel distribution by stimulating activity from both startups and large tech players... Read More
News | Technology
VIDEO: Radware/ShieldSquare - Launch pitch at Phocuswright Europe 2019
VIDEO: Radware/ShieldSquare - Launch pitch at Phocuswright Europe 2019
By PhocusWire | June 6, 2019
Protect the reputation and growth of your online business from malicious actors and threats through a simple cloud service. Read More
Interview | Technology
travel-payment-tech-latin-america-2
How payment tech could revolutionize travel brands in Latin America
By Howard Blankenship - CellPoint Mobile  | May 31, 2019
Have fintech and alternative forms of payment had an effect on the travel sector in Latin America? The short answer is yes; in fact, the impact is significant. Read More
Opinion | Technology