IT Services


Digital disruption in China shows anything possible from e-commerce giants
Digital disruption in China shows anything possible from e-commerce giants
By Mohan Subramaniam and Raj Rajgopal - Sloan MIT  | February 26, 2019
Recent events in the Chinese banking industry to highlight how these massive digital newcomers gain powerful consumer experience insights from their digital ecosystems and how this changed the nature of... Read More
Notated News | Technology
resbird-amadeus
Customer details stolen from Amadeus distributor in India
By Linda Fox | February 25, 2019
Customer information was stolen from Resbird Technologies, an independent distributor for Amadeus in India, in January 2019 by a local employee. Read More
News | Distribution
Travelport posts final full-year results ahead of sale to private equity
Travelport posts final full-year results ahead of sale to private equity
By Kevin May | February 22, 2019
Travelport passed the $2.5 billion annual revenue mark for the first time in its history during 2018. But it will soon head back to the land of private equity ownership. Read More
News | Distribution
Seamless and secure cross-border travel - the tech is here, collaboration needed next
Seamless and secure cross-border travel - the tech is here, collaboration needed next
By Liselotte de Maar and Rajeev Kaul - Accenture  | February 22, 2019
Using biometrics and cryptography, KTDI enables the creation of unique, verifiable and secure digital identities for travelers that will provide them with nearly hassle-free travel. Now it needs... Read More
Opinion | Technology
ATPCO Routehappy integration
ATPCO boosts retail solution with complete integration of Routehappy
By Mitra Sorrells | February 21, 2019
ATPCO says its full integration of Routehappy products and staff is boosting its retail solutions and driving future innovation.      Read More
News | Technology
The mobile-first world holds tremendous revenue potential for hoteliers - here's why
The mobile-first world holds tremendous revenue potential for hoteliers - here's why
By Max Starkov - HEBS Digital  | February 20, 2019
As the travel planning process increases in complexity, hoteliers need to find ways to engage their best potential guests across multiple touch points and across all devices, especially mobile. Read More
Opinion | Online
Why customer data platforms hold immense potential for travel companies
Why customer data platforms hold immense potential for travel companies
By Jim Price - MParticle  | February 13, 2019
For travel companies, a CDP can add significant agility and resilience to infrastructure and organization, reduce operating costs and provide the necessary controls for proper data governance. Read More
Opinion | Technology
In The Big Chair - Kevin King of Shiji
In The Big Chair - Kevin King of Shiji
By Mitra Sorrells | February 7, 2019
Founded in 1998, Shiji Information Technology Company provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management... Read More
Interview | Technology
In The Big Chair - Tarry Wang Liantao of Xiaozhu
In The Big Chair - Tarry Wang Liantao of Xiaozhu
By Linda Fox | February 1, 2019
Xiaozhu is a Beijing-based short-term rental and management platform. The company was launched in 2012 and recently established a second base in Chengdu. It has already expanded to Japan and South-east... Read More
Interview | Online
Zingle hospitality messaging 11M funding
Zingle charts deeper push into hospitality with $11M capital raise
By Mitra Sorrells | February 1, 2019
B2C messaging platform Zingle has landed $11 million in new funding to support its growth in hospitality. Read More
News | Technology
Up in the clouds: Tech upgrades can bring much-needed innovation to airlines
Up in the clouds: Tech upgrades can bring much-needed innovation to airlines
By Krishna Mohan - TCS  | January 31, 2019
Keeping track of an airline's data, let alone gaining insights from it, is beyond the means of any one carrier's I.T. department - so other methods are now vital. Read More
Opinion | Technology
Switchfly in new hands as private equity firms take over loyalty tech provider
Switchfly in new hands as private equity firms take over loyalty tech provider
By Kevin May | January 29, 2019
Golub Capital and L Capital take a controlling stake in the business, with a new CEO coming in as former boss steps down. Read More
News | Technology
Intelity raises $44M to fuel global expansion of guest management platform
Intelity raises $44M to fuel global expansion of guest management platform
By Kevin May | January 28, 2019
The investment in the back-of-house software suite from private equity firm LLR Partners follows Intelity's merger with Keypr in 2018. Read More
News | Technology
Every innovator pitch from The Phocuswright Conference 2018 - all in one place
Every innovator pitch from The Phocuswright Conference 2018 - all in one place
By PhocusWire | January 25, 2019
Every pitch was recorded on video and almost every innovator later joined PhocusWire in our studio for a follow-up interview. Read More
News | Startups
Airline distribution in 2030, part 2: Four scenarios for the future
Airline distribution in 2030, part 2: Four scenarios for the future
By Mario Gavira  | January 25, 2019
Who wins - the tech giants, existing intermediaries, airlines, lawmakers or something else? Four possible patterns are analyzed here in part two. Read More
Opinion | Distribution