Hotel Industry News

PhocusWire's in-depth coverage of the hotel sector, featuring news, analysis, interviews, research and more on B&Bs, hotels, guesthouses and other property types.

The hotel sector is undergoing significant transformation, powered by new technologies, evolving guest expectations, and a renewed focus on direct booking and operational efficiency. PhocusWire delivers the latest hotel industry news, covering the strategies and innovations shaping the future of global hospitality.

Hotel chain developments, hospitality trends, and market shifts

Stay updated on how hotel brands are expanding, restructuring, and embracing digital platforms to elevate the guest experience. From contactless check-in and AI-powered pricing to loyalty evolution and branded residential offerings, our coverage tracks the industry’s response to changing demand and competitive pressure.

Accor executive posted dozens of anonymous TripAdvisor reviews
News / Online
Accor executive posted dozens of anonymous TripAdvisor reviews
By Sean O'Neil | May 24, 2013
A communications manager in Sydney for one of the world's largest hotel chains has confirmed to Tnooz that he wrote at least 105 reviews anonymously on TripAdvisor, in an apparent breach of the site's... Read More
Rethinking the traditional hotel guest satisfaction survey
News / Online
Rethinking the traditional hotel guest satisfaction survey
By Viewpoints | May 21, 2013
The popularity of online reviews and the importance of social media are changing the way that hotels are approaching how to gather customer feedback. Read More
Hotel digital conundrum: brand building VS demand generation
News / Online
Hotel digital conundrum: brand building VS demand generation
By Viewpoints | May 20, 2013
Hotel marketers may come to look over the previous century as a time of simplicity and certainty. Read More
What is the ROI of your (expensive) kids? Should be the same as your hotel guests
News / Online
What is the ROI of your (expensive) kids? Should be the same as your hotel guests
By Viewpoints | May 17, 2013
What is the ROI of your kids? And let’s be clear, they cost an absolute fortune these days. So, this recent Mother’s Day got me to thinking about this very question. Read More
Visual opinions - Understanding video reviews in the travel industry
News / Online
Visual opinions - Understanding video reviews in the travel industry
By Viewpoints | May 16, 2013
Last year, one of YouTube's executives told a conference that around 90% of all web traffic will soon be video. Read More
Tnooz-Amadeus webinar VIDEO - How pre-shopping has changed the travel search experience
Webinars / Online
Tnooz-Amadeus webinar VIDEO - How pre-shopping has changed the travel search experience
By PhocusWire | May 14, 2013
Banish how it used to be carried out - travel inspiration and searching for products has changed immeasurably as consumers find new ways of finding the perfect trip. Read More
The drive for free wifi in hotels reaches the BBC FastTrack show [VIDEO]
News / Online
The drive for free wifi in hotels reaches the BBC FastTrack show [VIDEO]
By Kevin May | May 14, 2013
We were asked recently to help out with a BBC FastTrack show which was looking at attitudes in the industry and with travellers to providing free wifi for guests in hotels. Read More
Online gift cards - a marketing and distribution goldmine for hotels?
News / Online
Online gift cards - a marketing and distribution goldmine for hotels?
By Viewpoints | May 13, 2013
Gift certificates - rarely mentioned in the travel industry as a marketing tool but apparently they are the most-wanted gifts by women and the third-most wanted by men. Read More
Back to basics with hotel search engine optimisation
News / Online
Back to basics with hotel search engine optimisation
By Viewpoints | May 10, 2013
As an online marketing and consulting agency for hotels we get asked a lot of questions regarding SEO and what should be done for the best organic ranking. Read More
How to banish those horrid and low-quality links to a hotel website
News / Online
How to banish those horrid and low-quality links to a hotel website
By Viewpoints | May 7, 2013
Let me ask you something: As a hotel, why would you want links from irrelevant sites pointing to your website? Read More
TripAdvisor steps up process to include more genuine reviews of hotels
News / Online
TripAdvisor steps up process to include more genuine reviews of hotels
By Kevin May | May 7, 2013
User review giant TripAdvisor may be looking to increase the amount of content on its site, but the expansion of a 15-month old system is actually doing more to verify reviews of hotels in the system. Read More
European hotel prices - May to July 2013
News / Online
European hotel prices - May to July 2013
By PhocusWire | May 5, 2013
Data trends on cheapest hotel rates as well as median rate for three months of three, four and five star hotels across some of the major cities in Europe. Read More
Same-day mobile booking services - now there's a hotel branded app for that
News / Online
Same-day mobile booking services - now there's a hotel branded app for that
By Kevin May | May 2, 2013
Hotels are apparently losing up to 30% of revenue from cuts in commission or merchant fees as a result of the rapid rise of the same-day mobile booking apps in the marketplace. Read More
Was hotel marketing always this complicated? Part Three of Three - The marketer reinvented
News / Online
Was hotel marketing always this complicated? Part Three of Three - The marketer reinvented
By Viewpoints | April 26, 2013
Building a direct revenue channel has become paramount to any other marketing effort. And the hotel website is a critical component to selling room nights, preserving rate, and building market share. Read More
Tnooz-Amadeus FREE webinar - How pre-shopping has changed the travel search experience
Webinars / Online
Tnooz-Amadeus FREE webinar - How pre-shopping has changed the travel search experience
By PhocusWire | April 25, 2013
Gone are the days of walking into a travel agency and saying, "I want to go to Orlando during my Christmas break", then having the agent book the trip based on point-to-point travel to that destination. Read More
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