Google

News / Online

Booking.com dominates review market share but is losing ground to Google

By Linda Fox | September 20, 2023

The Shiji Reviewpro Guest Experience Benchmark for Q2 2023 found overall consumer satisfaction with hotels is up but still trails 2019 levels. Read More

News / Technology

Google increases AI functionality for travel

By Jamie Biesiada – Travel Weekly | September 19, 2023

Bard users will be prompted to link to other Google accounts, giving the AI product the ability to summarize and answer questions about users' personal details, like upcoming travel arrangements. Read More

News / Online

The Phocuswright Conference 2023 – program, speakers and discount

By PhocusWire | September 12, 2023

The travel industry's leaders and newest entrants gather in Fort Lauderdale November 13-16 for The Phocuswright Conference. Read More

News / Technology

AI Insights: Generative AI across airline operations

By PhocusWire | September 7, 2023

Lufthansa Digital Hangar's Christian Spannbauer answers our questions about the areas the airline group is applying generative artificial intelligence technology to. Read More

News / Technology

Travel embraces generative AI

By Jamie Biesiada – Travel Weekly | September 6, 2023

The industry has embraced artificial intelligence as a timesaving tool with vast potential, and advisors are studying use cases and developing best practices for deploying the nascent technology. Read More

News / Online

Google adds “cheapest time to book” in time for Christmas

By Derek Catron | August 28, 2023

Google is adding information on when fares are expected to be lowest for booking a specific destination for specific dates, similar to advice offered by Hopper, Kayak and Skyscanner. Read More

News / Technology

Are airline patents a mark of industry innovation?

By Linda Fox | August 25, 2023

Lufthansa Innovation Hub's study of airline patents filed over the past 20 years revealed a steady decline since 2016 with financial constraints and outsourcing of innovation among reasons for this... Read More

News / Distribution

Travel tech platform Mondee acquires Skypass, reports Q2 net revenue of $57M

By Mitra Sorrells | August 15, 2023

Skypass is the fourth acquisition for Texas-based Mondee this year, as the company looks to expand both geographically and into new content and distribution channels. Read More

News / Online

Google to join sustainable aviation fuel program

By Derek Catron | August 15, 2023

The program, headed by American Express Global Business Travel and Shell Aviation, also includes Aon, Bank of America, Delta, Cathay Pacific, JetBlue and Japan Airlines. Read More

News / Online

HolidayPirates announces virtual tour operations, maintains social strategy

By Linda Fox | July 19, 2023

HolidayPirates carried out a soft launch of its new flight plus hotel package service in Italy before extending it to the Netherlands last month. Read More

News / Technology

AI Insights: Generative AI for corporate travel service and communications

By PhocusWire | July 18, 2023

Flight Centre Travel Group’s chief experience officer John Morhous answers our questions about how the company’s corporate travel unit, FCM Travel, is working with generative artificial intelligence... Read More

News / Online

Airline industry leaders, academics will advise Google on emissions calculations

By Mitra Sorrells | July 12, 2023

Google is aiming to build trust in its flight emission data and make it the global standard for accurate, transparent and consistent information. Read More

News / Online

Holden out at Google Travel

By Mitra Sorrells | July 11, 2023

Google Travel is now being led by Rose Yao and Julie Farago, two longtime Google employees with product and engineering experience. Read More

News / Technology

Business travel leaders cautious on generative AI, tout benefits

By Linda Fox | July 6, 2023

Generative AI continues to dominate conversations across travel with corporate travel no exception. Executives from Clarivate, Cornerstone, Spotnana and UiPath share early uses for the tech and pitfalls... Read More