Front Office

Notated News / Technology

Digital transformation for retailers: a long game

By Achim Schneider - Digital Commerce 360 | September 3, 2018

Both pure-play and omnichannel retailers have had to come to terms with a new playing field, new rules and a very long list of requirements in recent years. Read More

Opinion / Technology

Using customer service as a growth tool for travel tech providers

By Lukas Hempel - BookingKit | August 20, 2018

The game for tour and activity software providers is decided by winning over new suppliers and monetizing them. Read More

News / Online

On The Beach takes offline chance with £20M Classic Collection deal

By Kevin May | August 16, 2018

Proof that online travel brands are still have an eye on opportunities in the physical world, with On The Beach buying luxury travel brand for travel agents, Classic Collection. Read More

News / Distribution

As travel distribution evolves, Amadeus looks at its own approach

By Linda Fox | August 9, 2018

Amadeus is building out its Live Travel Space platform to keep itself and its customers at pace with the evolving consumer landscape. Read More

News / Technology

Amadeus in talks for major deal to acquire TravelClick

By Kevin May | August 2, 2018

Amadeus has signalled its intent to further challenge rival Sabre in the hotel technology arena with a potential deal to buy TravelClick. Read More

Opinion / Technology

How hotel operators can leverage technology to retain more customers

By Mark McGregor - Signavio | July 27, 2018

Process management or process modeling is one the most underrated applications that can be utilized to enhance the experience of travel. Read More

Opinion / Technology

Data, data and more data - the most valuable currency in hospitality

By Carson Booth - SnapShot | July 20, 2018

With massive amounts of data now available to hotels, it’s safe to say that all future technologies will rely on data and integrations. Read More

News / Technology

How strategic use of technology drives guest loyalty and hotel revenue

By Mitra Sorrells | June 20, 2018

Technology is creating new opportunities and challenges for hospitality brands, and the ones that use it effectively will be rewarded with a loyal following of guests and ultimately more profits. Read More

News / Online

GetYourGuide tries the vertically-integrated strategy in activities race

By Kevin May | June 18, 2018

GetYourGuide accepts there is a risk involved but claims it wants to "transform the tour experience itself" with the introduction of its own branded products. Read More

Opinion / Technology

Are hoteliers too skeptical of artificial intelligence?

By Klaus Kohlmayr - IDEAS | June 5, 2018

Despite the negative depictions in science fiction and widespread public concern over privacy, security and safety, artificial intelligence presents the possibility for real positive change, human... Read More

News / Technology

Mews raises €6M to expand property management services

By Jill Menze | June 4, 2018

Cloud-based property management system Mews has nabbed €6 million in Series A funding to develop its platform and services for hotels. Read More

From Our Partners / Technology

OpenJaw on AI, chatbots and measuring success

By PhocusWire | May 31, 2018

Chatbots, artificial intelligence and machine learning are three of the buzz trends of the last year or two in the travel industry. Read More

News / Technology

Trekksoft buys DigiTickets attraction ticket system

By Kevin May | May 21, 2018

DigiTickets is now part of the Trekksoft family following an acquisition of the U.K.-based attraction and event ticketing platform. Read More

News / Distribution

Travelport up in revenue but Flight Centre exit hits other metrics

By Kevin May | May 3, 2018

Travelport saw its revenues increase to $678 million in the first quarter of 2018 but the loss of its large Flight Centre account has hit profits to the tune of 9%. Read More