Front Office

News / Technology

Shiji and Fliggy partner to enable facial recognition for hotel check-in

By Mitra Sorrells | September 14, 2018

Facial recognition is enabling travelers to check into a hotel, receive a room card and establish payment authorization, all in about 30 seconds. Read More

Interview / Online

In The Big Chair - Jason Bryant of Nor1

By Mitra Sorrells | September 11, 2018

Founded in 2004, Nor1 provides data-driven pricing and merchandising products used by hotels and resorts in more than 100 countries. The company is headquartered in Silicon Valley with offices around... Read More

News / Online

Upsell conversion, mobile communication top list of opportunities for hoteliers

By Mitra Sorrells | September 5, 2018

A new survey of hoteliers in the United States, Canada, Western Europe and Southeast Asia has found the majority are missing the opportunity to generate revenue through upselling. Read More

Notated News / Technology

Digital transformation for retailers: a long game

By Achim Schneider - Digital Commerce 360 | September 3, 2018

Both pure-play and omnichannel retailers have had to come to terms with a new playing field, new rules and a very long list of requirements in recent years. Read More

Opinion / Technology

Using customer service as a growth tool for travel tech providers

By Lukas Hempel - BookingKit | August 20, 2018

The game for tour and activity software providers is decided by winning over new suppliers and monetizing them. Read More

News / Online

On The Beach takes offline chance with £20M Classic Collection deal

By Kevin May | August 16, 2018

Proof that online travel brands are still have an eye on opportunities in the physical world, with On The Beach buying luxury travel brand for travel agents, Classic Collection. Read More

News / Distribution

As travel distribution evolves, Amadeus looks at its own approach

By Linda Fox | August 9, 2018

Amadeus is building out its Live Travel Space platform to keep itself and its customers at pace with the evolving consumer landscape. Read More

News / Technology

Amadeus in talks for major deal to acquire TravelClick

By Kevin May | August 2, 2018

Amadeus has signalled its intent to further challenge rival Sabre in the hotel technology arena with a potential deal to buy TravelClick. Read More

Opinion / Technology

How hotel operators can leverage technology to retain more customers

By Mark McGregor - Signavio | July 27, 2018

Process management or process modeling is one the most underrated applications that can be utilized to enhance the experience of travel. Read More

Opinion / Technology

Data, data and more data - the most valuable currency in hospitality

By Carson Booth - SnapShot | July 20, 2018

With massive amounts of data now available to hotels, it’s safe to say that all future technologies will rely on data and integrations. Read More

News / Technology

How strategic use of technology drives guest loyalty and hotel revenue

By Mitra Sorrells | June 20, 2018

Technology is creating new opportunities and challenges for hospitality brands, and the ones that use it effectively will be rewarded with a loyal following of guests and ultimately more profits. Read More

News / Online

GetYourGuide tries the vertically-integrated strategy in activities race

By Kevin May | June 18, 2018

GetYourGuide accepts there is a risk involved but claims it wants to "transform the tour experience itself" with the introduction of its own branded products. Read More

Opinion / Technology

Are hoteliers too skeptical of artificial intelligence?

By Klaus Kohlmayr - IDEAS | June 5, 2018

Despite the negative depictions in science fiction and widespread public concern over privacy, security and safety, artificial intelligence presents the possibility for real positive change, human... Read More