Customer Relationship Management

News / Online

What's the point? Finding new opportunities to earn loyalty in travel

By Marisa Garcia | January 13, 2025

A panel on loyalty in travel at The Phocuswright Conference featured executives from AirAsia Move, Capital One and Hilton who discussed what drives loyalty and the importance of understanding customer... Read More

News / Technology

Travel veterans discuss mega deal potential, AI fatigue and technical deficit

By Linda Fox | January 7, 2025

Predicting travel's future isn't easy with so many external factors impacting the industry, but executives including SilverRail Technologies' Aaron Gowell, Phocuswright's Lorraine Sileo and T2Impact's... Read More

Interview / Technology

Traversing.ai - Launch pitch at The Phocuswright Conference 2024

By PhocusWire | January 3, 2025

Traversing.ai is a startup offering a unified sales, distribution and marketing platform for hotels, all tied together with artificial intelligence. Read More

News / Startups

TripSuite raises $5M to grow AI platform for agencies

By Morgan Hines | December 19, 2024

TripSuite's platform for travel agencies offers tools for customer relationship management, commission tracking, accounting, payments and more. Read More

From Our Partners / Advertorial

Inside the digital transformation at Norwegian Cruise Line Holdings

By PhocusWire | December 2, 2024

Hear how Norwegian Cruise Line Holdings has worked with Snowflake and Tredence to create a customer-centric, data-driven organization built on innovative technology. Read More

News / Distribution

Breeze Airways' David Neeleman talks culture, technology and communication

By Matthew Parsons | December 2, 2024

Neeleman launched Breeze Airways in May 2021, making it his fifth commercial airline startup along with Morris Air, WestJet, JetBlue and Azul. Read More

News / Startups

Acai Travel helps Hopper boost customer service with AI tools

By Linda Fox | November 20, 2024

Hopper is the latest partner for Acai Travel, a PhocusWire Hot 25 Travel Startup for 2024 that is using AI to improve internal operations for travel companies. Read More

News / Technology

Is technology improving airline customer service?

By Mark Frary | November 13, 2024

The need for technology in customer service is on the rise after the pandemic, but for now hybrid human-and-tech solutions seems to be most effective. Read More

Interview / Startups

Hot 25 Travel Startups for 2025: ExpectMe

By PhocusWire | November 11, 2024

ExpectMe is a room selection platform that unlocks hidden revenue, elevates guest satisfaction and supports staff efficiency. Read More

Interview / Startups

Hot 25 Travel Startups for 2025: Tripesa

By PhocusWire | November 11, 2024

Tripesa is building shopify for tourism to help small businesses. Read More

News / Technology

Cendyn builds out platform with acquisition of Knowland

By Linda Fox | October 1, 2024

Cendyn said the pairing of Knowland's meeting and event data with its own sales CRM, proposals and Grouprev technologies will enable hotels to drive group bookings from a single solution. Read More

News / Online

Guesty launches two additional AI features with new tools for property managers

By Mileva Sapic | September 12, 2024

Property management software platform Guesty is adding AI-tools for website creation and review management. Read More

News / Online

Tripstax, FCM Travel, Accelya, Spotnana and more corporate travel news from GBTA 2024

By Mileva Sapic | July 22, 2024

Dozens of corporate travel technology suppliers released new and updated products on the first day of the Global Business Travel Association's Convention 2024 in Atlanta. Read More

Opinion / Technology

How corporate travel managers can meet the challenges of continuous disruption

By Darrin Grafton - Serko | July 11, 2024

With the advancement of platforms that can seamlessly integrate all of these diverse booking offerings, managers have the capability to make their jobs easier while keeping their travelers coloring... Read More

Opinion / Online

Four ways travel and hospitality pros can future-proof their jobs with AI

By Shahar Goldboim - Boom | June 24, 2024

By doubling down on digitalization today, travel and hospitality professionals can gain an early insight into a technology that will completely turn their industry on its head. Read More

Most Popular
Latest Stories