Customer Relationship Management

Amadeus acquires Hitit Loyalty
News / Online
Amadeus acquires Hitit Loyalty
By Sean O'Neil | April 8, 2013
Amadeus will integrate the world's most popular back-end loyalty solution into its Altea Suite, boosting the revenue of its growing airline IT services unit. Read More
Tnooz-Monetate Webinar VIDEO: Transforming the supplier-driven travel booking experience
Webinars / Online
Tnooz-Monetate Webinar VIDEO: Transforming the supplier-driven travel booking experience
By Kevin May | February 13, 2013
How do airlines, hotels, cruise lines and other suppliers connect their data and knowledge of the traveller to the right offer at the right time? Read More
The ultimate guide to airline customer relationship management and loyalty
News / Online
The ultimate guide to airline customer relationship management and loyalty
By Viewpoints | January 2, 2013
Airline Frequent Flier Programs (FFPs) were introduced around three decades back by American Airlines in an attempt to reward repeat customers and build brand loyalty. Read More
VisitBritain taps Visible Technologies to monitor social media during London 2012
News / Online
VisitBritain taps Visible Technologies to monitor social media during London 2012
By Sean O'Neil | July 25, 2012
VisitBritain has decided to check the pulse of conversations on these social networks by using social media monitoring tools from Visible Technologies. Read More
Technology experience on a cruise almost as important as the cabaret
By Kevin May | January 11, 2011
Clearly what kind of technology is available on cruise ships is becoming a significant marketing play for companies when trying to sell a trip. Read More
TLabs Showcase - Our Upgrade
News / Online
TLabs Showcase - Our Upgrade
By Kevin May | January 4, 2011
TLabs Showcase on travel startups featuring US-based consumer hotel upgrade service Our Upgrade. Read More
TripAdvisor is watching
News / Online
TripAdvisor is watching
By Dennis Schaal | October 7, 2010
When a TripAdvisor email with a Detroit Special Destination Update popped into my inbox yesterday, it was sort of a shock. Read More
Email marketing -- NY Yankees, Twitter understand the power
News / Online
Email marketing -- NY Yankees, Twitter understand the power
By Dennis Schaal | August 23, 2010
Have you ever stayed at a hotel or taken a tour and never heard a word again from the provider? Read More
The Phocuswright Conference 2026
Phocuswright Research
Phocuswright Events
Northstar Travel Group
Other Northstar Travel Group Products
Events by WIT
About Us
Advertise
Privacy
Contact Us
Do Not Sell or Share My Data
Make PhocusWire your preferred news source on Google
Copyright © 2026 by Northstar Travel Media LLC. All Rights Reserved. Phocuswright 301 Route 17 N., Suite 1150, Rutherford, NJ 07070 USA | Telephone: +1 860 350-4084
Phocuswright • The Phocuswright Conference • Phocuswright Europe • Global Startup Pitch • Web In Travel • Retail Travel
Register Now