Customer Relationship Management

News / Technology

Q&A: Data, context and the impact of Amazon on air travel

By Mitra Sorrells | July 26, 2018

According to the World Bank, the number of international travel departures across the globe has more than doubled in the last two decades, from about 650 million in 1996 to 1.45 billion in 2016. Read More

News / Technology

Reimagining customer experience, part 3: Airport innovations

By Mitra Sorrells | July 23, 2018

For part three we take a look inside airport terminals where a variety of innovative work is being done to improve and ease the process of air travel. Read More

conversational hospitality op-ed Benbria

Opinion / Technology

We need to talk: Conversational hospitality and the guest experience

By Jordan Parsons - Benbria | July 18, 2018

In 2016, Chris Messina, the inventor of the hashtag, published a post on Medium dubbing a new trend called “Conversational Commerce.” Read More

News / Online

Reimagining customer experience, part 2: Brian Solis on iteration vs. innovation

By Mitra Sorrells | July 16, 2018

What we really should be talking about is how are you designing experiences that people are willing to find and pay more for and love and recommend. Read More

News / Technology

Journera, brainchild of Orbitz founder Jeff Katz, secures $9M capital

By Linda Fox | July 13, 2018

Journera, the data and analytics platform launched by former Orbitz boss Jeff Katz, has raised Series A funding of $9 million. Read More

News / Technology

Alexa For Hospitality is a seminal moment in the industry (despite challenges)

By David Berger - Volara | July 4, 2018

The launch of Alexa for Hospitality is a seminal moment for hoteliers, as well as the ecosystem of vendors that serve them. Read More

News / Technology

Sonifi, Cendyn, and other product news from HITEC

By Mitra Sorrells | June 21, 2018

Dozens of hospitality industry technology vendors released new and updated products this week during HITEC, the Hospitality Industry Technology Exposition and Conference, which is taking place in... Read More

News / Technology

How strategic use of technology drives guest loyalty and hotel revenue

By Mitra Sorrells | June 20, 2018

Technology is creating new opportunities and challenges for hospitality brands, and the ones that use it effectively will be rewarded with a loyal following of guests and ultimately more profits. Read More

Interview / Technology

Europe Travel Battleground 2018: Destygo

By PhocusWire | June 7, 2018

Guillaume Laporte, co-founder and CEO of Destygo, pitches the business at Phocuswright Europe 2018, then takes questions from PhocusWire. Read More

Interview / Distribution

Europe Travel Battleground 2018: Booklyng

By PhocusWire | June 4, 2018

Francesco Canzoniere, CEO of Booklyng, pitches the business at Phocuswright Europe 2018, then takes questions from PhocusWire. Read More

Opinion / Distribution

Coming soon to your hotel: The integrated revenue generation team

By Max Starkov, HEBS Digital & Scott Dahl, Ecole Hôtelière de Lausann | May 31, 2018

The hospitality industry is enjoying its longest expansion and healthiest growth in decades, yet there are some troubling trends beginning to surface that threaten profitability and overall performance. Read More

News / Online

Kayak now helps travelers get compensation for delayed flights

By Mitra Sorrells | May 23, 2018

Travelers who book flights anywhere in the United States on Kayak now have instant access to automated flight monitoring and compensation assistance from Service. Read More

Opinion / Startups

How to scale in high-growth online travel

By Bob Milne - Vacasa | May 22, 2018

Ten years ago, I would have told you that maintaining operational stability while growing at this rate was impossible. Read More

News / Technology

Trekksoft buys DigiTickets attraction ticket system

By Kevin May | May 21, 2018

DigiTickets is now part of the Trekksoft family following an acquisition of the U.K.-based attraction and event ticketing platform. Read More

News / Online

ADARA launches new personalization framework for travel brands

By Mitra Sorrells | May 16, 2018

Enterprise travel data solution provider ADARA has created a new framework to hep brands deliver personalized experiences to their customers. Read More

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