Customer Relationship Management

News / Technology

Alexa For Hospitality is a seminal moment in the industry (despite challenges)

By David Berger - Volara | July 4, 2018

The launch of Alexa for Hospitality is a seminal moment for hoteliers, as well as the ecosystem of vendors that serve them. Read More

News / Technology

Sonifi, Cendyn, and other product news from HITEC

By Mitra Sorrells | June 21, 2018

Dozens of hospitality industry technology vendors released new and updated products this week during HITEC, the Hospitality Industry Technology Exposition and Conference, which is taking place in... Read More

News / Technology

How strategic use of technology drives guest loyalty and hotel revenue

By Mitra Sorrells | June 20, 2018

Technology is creating new opportunities and challenges for hospitality brands, and the ones that use it effectively will be rewarded with a loyal following of guests and ultimately more profits. Read More

Interview / Technology

Europe Travel Battleground 2018: Destygo

By PhocusWire | June 7, 2018

Guillaume Laporte, co-founder and CEO of Destygo, pitches the business at Phocuswright Europe 2018, then takes questions from PhocusWire. Read More

Interview / Distribution

Europe Travel Battleground 2018: Booklyng

By PhocusWire | June 4, 2018

Francesco Canzoniere, CEO of Booklyng, pitches the business at Phocuswright Europe 2018, then takes questions from PhocusWire. Read More

Opinion / Distribution

Coming soon to your hotel: The integrated revenue generation team

By Max Starkov, HEBS Digital & Scott Dahl, Ecole Hôtelière de Lausann | May 31, 2018

The hospitality industry is enjoying its longest expansion and healthiest growth in decades, yet there are some troubling trends beginning to surface that threaten profitability and overall performance. Read More

News / Online

Kayak now helps travelers get compensation for delayed flights

By Mitra Sorrells | May 23, 2018

Travelers who book flights anywhere in the United States on Kayak now have instant access to automated flight monitoring and compensation assistance from Service. Read More

Opinion / Startups

How to scale in high-growth online travel

By Bob Milne - Vacasa | May 22, 2018

Ten years ago, I would have told you that maintaining operational stability while growing at this rate was impossible. Read More

News / Technology

Trekksoft buys DigiTickets attraction ticket system

By Kevin May | May 21, 2018

DigiTickets is now part of the Trekksoft family following an acquisition of the U.K.-based attraction and event ticketing platform. Read More

News / Online

ADARA launches new personalization framework for travel brands

By Mitra Sorrells | May 16, 2018

Enterprise travel data solution provider ADARA has created a new framework to hep brands deliver personalized experiences to their customers. Read More

Interview / Distribution

Phocuswright Europe 2018 Preview: Maud Bailly on a revolution in habits

By PhocusWire | May 15, 2018

Ahead of Phocuswright Europe, she outlines the need for "responsible personalization," what the role of a CDO entails and AccorHotels' plans for the future. Read More

Interview / Startups

STARTUP STAGE: Tripcents brings idea-save-pay process to trip planning

By Kevin May | May 11, 2018

Founded in mid-2017, Tripcents has a different take on the trip planning model by tapping into one of the most important parts of traveling: paying for the trip. Read More

News / Online

TripAdvisor airport store program grows

By Kevin May | May 10, 2018

Rarely mentioned by TripAdvisor (it's not really been officially announced) but the company has a growing offline strategy, too. Read More

News / Distribution

Experiences and products - not financial rewards - drive customer loyalty for travel brands

By Mitra Sorrells | April 10, 2018

The key to long-term loyalty for travel brands comes from creating memorable experiences based on superior products and personalized service. Read More

News / Technology

VIDEO: Business travel, supplier technology and customer ownership

By Kevin May | April 10, 2018

There is an ongoing discussion around the idea that suppliers are gaining more control of the customer as they often have the ability to handle the tech interface. Read More

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