Customer Relationship Management

News / Online

Upsell conversion, mobile communication top list of opportunities for hoteliers

By Mitra Sorrells | September 5, 2018

A new survey of hoteliers in the United States, Canada, Western Europe and Southeast Asia has found the majority are missing the opportunity to generate revenue through upselling. Read More

Notated News / Technology

Digital transformation for retailers: a long game

By Achim Schneider - Digital Commerce 360 | September 3, 2018

Both pure-play and omnichannel retailers have had to come to terms with a new playing field, new rules and a very long list of requirements in recent years. Read More

Interview / Technology

In The Big Chair - Sean Fitzpatrick of OTA Insight

By Mitra Sorrells | August 31, 2018

A former-Oracle, Nokia and HotSchedules executive, Sean Fitzpatrick arrives with a recent investment round in the company's war chest and in a marketplace that continues to throw up new challenges. Read More

News / Distribution

RedAwning targets multi-unit rental sector with Leavetown acquisition

By Kevin May | August 30, 2018

Vacation rental network RedAwning has made it second acquisition of 2018 - this time buying fellow service Leavetown Vacations and its Jetstream distribution platform. Read More

News / Distribution

Evolve scores big with $80M investment to grow rental tech services

By Kevin May | August 24, 2018

Big investment is heading in the direction of Evolve Vacation Rental Network following a $80 million injection this week. Read More

Interview / Startups

STARTUP STAGE: SpareFare creates a sharing economy for travel refunds

By Kevin May | August 22, 2018

London-based SpareFare has developed a mechanism and platform so that travelers can get their money back on non-refundable ticket reservations on hotels or airlines. Read More

Opinion / Online

The secret to direct bookings? Consider hotel website conversion rates

By Max Starkov | August 17, 2018

A key imperative for hoteliers in 2018 is preventing travel planners from becoming distracted by digital noise and serving them content at the correct time in order to convert them into bookings. Read More

News / Technology

Amadeus eyes $7BN market with TravelClick-bolstered hotel strategy

By Kevin May | August 15, 2018

Amadeus says the acquisition of TravelClick is a key element to support "double-digit growth" of its hospitality business. Read More

Opinion / Distribution

Has Airbnb booked its place at the top of the accommodation hierarchy?

By Lucia Juliano - Harris Interactive | August 14, 2018

Airbnb celebrates its 10th birthday this year - a decade after its founders first rented out an air mattress in their living room to help pay the rent. Read More

Interview / Technology

In The Big Chair - Charles Deyo of Cendyn

By Mitra Sorrells | August 10, 2018

Cendyn provides integrated technology platforms to drive sales and marketing performance in the travel and hospitality industry. Based in Florida, Cendyn has offices around the United States and Canada... Read More

Opinion / Distribution

Why offering local tours and activities is a huge revenue opportunity for hotels

By Max Starkov - HEBS Digital | August 9, 2018

Local tours and activities are a multibillion-dollar business, and hoteliers are uniquely positioned to offer experiences and work closely with fellow local business operators. Read More

News / Technology

RateGain dances away with acquisition of DHISCO

By Kevin May | August 2, 2018

Hotel distribution service DHISCO is now part of the RateGain family following an acquisition of the company for an undisclosed fee. Read More

Opinion / Distribution

Evolution warning: Are hotel owners in danger of becoming the new taxi drivers?

By Peter O’Connor - Essec Business School | August 1, 2018

Just as the taxi industry responded to new competition by trying to manipulate governments in their favor, hotel chains are ganging up on travel industry innovators such as Airbnb and online travel... Read More