Customer Relationship Management

Opinion / Online

How card-linked offers can build loyalty and repeat sales for travel brands

By Phil Seward - Collinson | May 3, 2019

Card-linked offers can help travel organizations analyze and unlock the copious amounts of incremental data produced by their customers. Read More

News / Technology

Booking Holdings boosts restaurant arm with acquisition of Venga

By Linda Fox | May 2, 2019

Venga, a guest management platform for restaurants and other businesses, will be aligned with the Booking Holdings-owned OpenTable brand. Read More

News / Technology

Datalex CEO Aidan Brogan quits as financial probe continues

By Kevin May | May 2, 2019

Troubled airline retail technology specialist Datalex installs temporary boss after the sudden resignation of the CEO. Read More

News / Online

Digital natives reveal what and who gets their attention with online travel reviews

By Kevin May | May 2, 2019

TripAdvisor does not compare to Google for getting online reviews of travel products in the minds of travelers aged between 18 and 28. Read More

News / Distribution

Hotel loyalty should be more than just rewards and favored partners

By Linda Fox | April 30, 2019

A discussion on loyalty in hotels sparked interesting comment around how program members should be treated. Read More

amadeus drivers of change in hospitality

News / Online

Welcome to next-generation hospitality: Attribute-based booking, tech-led services and achieving cult status

By Jill Menze | April 30, 2019

According to the new Drivers of Change in Hospitality report, produced by Amadeus in collaboration with InterContinental Hotels Group, Foresight Factory and Cornell University, there are three key... Read More

Opinion / Online

Transactional emails in travel: The good, the bad and the ugly

By Matt Harris - Dyspatch | April 19, 2019

Once consumers have booked a trip, the likelihood of receiving a really bad transactional email at some point between booking and departure is far too high. Read More

News / Online

Ryanair to get new website, promises more personalization

By Linda Fox | April 17, 2019

The move is part of the airline’s customer strategy for 2019, which aims to deliver a more personalized service on its digital channels. Read More

From Our Partners / Technology

Retailing for hoteliers: What it is and what you need to do

By Diane Merlino | April 17, 2019

From selling guest rooms and hotel services differently to monetizing under-utilized spaces and partnering with local businesses on experiences, a new model of retailing is slowly taking hold in the... Read More

Opinion / Technology

Get chatting: Preparing hotels (and travelers) for automated messaging

By Aleksei Udachny - ReviewPro | April 5, 2019

To keep up with expectations, hoteliers are learning to embrace certain forms of automated messaging (and discovering other ways it can benefit them and guests). Read More

Opinion / Technology

Customer data platforms in travel: Worthy of the hype?

By Valerio Fuschini - Carlson Wagonlit Travel | April 4, 2019

With the increasing competition for customers, TMCs are crying out for cross-functional windows into traveler data, but are customer data platforms the answer? Read More

News / Online

Uber eyes Middle East with $3.1B acquisition of Careem

By Kevin May | March 26, 2019

The purchase price will be split between $1.4 billion in cash and $1.7 billion in convertible notes, Uber said when confirming the acquisition this week. Read More

From Our Partners / Distribution

REPORT: The reality of modern airline retail - when the sky isn't the limit

By PhocusWire | March 26, 2019

In this white paper, carried out in partnership with PROS, we look at the various stages of airlines in their journey to modern retailing and how they are addressing the challenges. Read More

News / Distribution

VIDEO: Why operators should still have a voice in tours and activities

By Kevin May | March 25, 2019

Macro trends in tours and activities have created challenges and opportunities for those at the sharp end of the industry: those that provide a tour or activity and operators of attractions. Read More

News / Technology

VIDEO: How a gamification app can find a role in tourism

By Kevin May | March 22, 2019

Gamification of tech services is not an entirely new concept in the travel industry but the capabilities of smartphones and their mobile networks has certainly improved the quality of some of the apps. Read More

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