Customer Relationship Management

From Our Partners / Distribution

REPORT: The reality of modern airline retail - when the sky isn't the limit

By PhocusWire | March 26, 2019

In this white paper, carried out in partnership with PROS, we look at the various stages of airlines in their journey to modern retailing and how they are addressing the challenges. Read More

News / Distribution

VIDEO: Why operators should still have a voice in tours and activities

By Kevin May | March 25, 2019

Macro trends in tours and activities have created challenges and opportunities for those at the sharp end of the industry: those that provide a tour or activity and operators of attractions. Read More

News / Technology

VIDEO: How a gamification app can find a role in tourism

By Kevin May | March 22, 2019

Gamification of tech services is not an entirely new concept in the travel industry but the capabilities of smartphones and their mobile networks has certainly improved the quality of some of the apps. Read More

News / Technology

Amadeus buys bag-drop tech provider ICM Airport Technics

By Kevin May | March 21, 2019

Australia-based ICM Airport Technics is now part of the Amadeus family of brands after an acquisition announced this week. Read More

News / Distribution

Sabre takes inspiration from Spotify to help hotels sell more

By Linda Fox | March 15, 2019

Sabre Hospitality plans to release technology later this year enabling hotels to sell rooms and other services in a more flexible way. Read More

News / Technology

Hotel experts warn data should not just be considered a "hobby"

By Linda Fox | March 14, 2019

Hotel experts talk about the role of AI in improving the guest experience, with words of warning to consider. Read More

Notated News / Technology

Connectivity and control will give rail the green signal in the future

By SmartRail World | March 6, 2019

Whether it is bringing wi-fi to passengers subways, or connecting the longest rail in the world, rail networks are undergoing a connectivity transformation. Read More

News / Online

Withlocals walks away with €8M to support peer-to-peer experiences service

By Kevin May | March 5, 2019

The Series B round was led by Keen Venture Partners and also saw participation from previous backer Inkef Capital, giving it around €16 million since 2013. Read More

Interview / Technology

Sounding Off: Voice-enabled devices in travel need to be given time

By PhocusWire | March 1, 2019

A touch of the "information superhighway - it'll never catch on"-type reactions to voice tech failures should be put to one side. Read More

News / Distribution

Accor goes down experiences route as it unveils All loyalty platform

By Linda Fox | February 22, 2019

Accor has unveiled its new loyalty platform All combining its loyalty program and distribution. Read More

News / Online

Travel websites losing billions as shoppers abandon purchases

By Linda Fox | February 11, 2019

An eye-watering estimate of $2.4 billion was lost in online revenue on websites during the fourth quarter of 2018. Read More

Interview / Technology

In The Big Chair - Kevin King of Shiji

By Mitra Sorrells | February 7, 2019

Founded in 1998, Shiji Information Technology Company provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management... Read More

News / Distribution

Can OYO capture the unbranded hotel market in the U.S. and Europe?

By Mitra Sorrells | February 7, 2019

OYO Hotels & Homes is expanding again, debuting in the United States and ramping up operations in Europe. Read More

Zingle hospitality messaging 11M funding

News / Technology

Zingle charts deeper push into hospitality with $11M capital raise

By Mitra Sorrells | February 1, 2019

B2C messaging platform Zingle has landed $11 million in new funding to support its growth in hospitality. Read More

Opinion / Technology

Bitter roots, sweet fruit - the current state of marketing automation in hospitality

By Simone Puorto - Simone Puorto Consulting | January 30, 2019

Hotels are skeptical about investing in marketing automation for economic and cultural reasons, but doing so is necessary to get closer to customers. Read More

Most Popular
Latest Stories