Customer Relationship Management

News / Technology

Amadeus buys bag-drop tech provider ICM Airport Technics

By Kevin May | March 21, 2019

Australia-based ICM Airport Technics is now part of the Amadeus family of brands after an acquisition announced this week. Read More

News / Distribution

Sabre takes inspiration from Spotify to help hotels sell more

By Linda Fox | March 15, 2019

Sabre Hospitality plans to release technology later this year enabling hotels to sell rooms and other services in a more flexible way. Read More

News / Technology

Hotel experts warn data should not just be considered a "hobby"

By Linda Fox | March 14, 2019

Hotel experts talk about the role of AI in improving the guest experience, with words of warning to consider. Read More

Notated News / Technology

Connectivity and control will give rail the green signal in the future

By SmartRail World | March 6, 2019

Whether it is bringing wi-fi to passengers subways, or connecting the longest rail in the world, rail networks are undergoing a connectivity transformation. Read More

News / Online

Withlocals walks away with €8M to support peer-to-peer experiences service

By Kevin May | March 5, 2019

The Series B round was led by Keen Venture Partners and also saw participation from previous backer Inkef Capital, giving it around €16 million since 2013. Read More

Interview / Technology

Sounding Off: Voice-enabled devices in travel need to be given time

By PhocusWire | March 1, 2019

A touch of the "information superhighway - it'll never catch on"-type reactions to voice tech failures should be put to one side. Read More

News / Distribution

Accor goes down experiences route as it unveils All loyalty platform

By Linda Fox | February 22, 2019

Accor has unveiled its new loyalty platform All combining its loyalty program and distribution. Read More

News / Online

Travel websites losing billions as shoppers abandon purchases

By Linda Fox | February 11, 2019

An eye-watering estimate of $2.4 billion was lost in online revenue on websites during the fourth quarter of 2018. Read More

Interview / Technology

In The Big Chair - Kevin King of Shiji

By Mitra Sorrells | February 7, 2019

Founded in 1998, Shiji Information Technology Company provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management... Read More

News / Distribution

Can OYO capture the unbranded hotel market in the U.S. and Europe?

By Mitra Sorrells | February 7, 2019

OYO Hotels & Homes is expanding again, debuting in the United States and ramping up operations in Europe. Read More

Zingle hospitality messaging 11M funding

News / Technology

Zingle charts deeper push into hospitality with $11M capital raise

By Mitra Sorrells | February 1, 2019

B2C messaging platform Zingle has landed $11 million in new funding to support its growth in hospitality. Read More

Opinion / Technology

Bitter roots, sweet fruit - the current state of marketing automation in hospitality

By Simone Puorto - Simone Puorto Consulting | January 30, 2019

Hotels are skeptical about investing in marketing automation for economic and cultural reasons, but doing so is necessary to get closer to customers. Read More

News / Technology

Intelity raises $44M to fuel global expansion of guest management platform

By Kevin May | January 28, 2019

The investment in the back-of-house software suite from private equity firm LLR Partners follows Intelity's merger with Keypr in 2018. Read More

News / Startups

When it comes to guest personalization, price is only one piece of the puzzle

By Valerie Castillo - TrustYou | January 23, 2019

A new hotel brand, Life House, is currently testing an algorithmic pricing system based on customer profiles, history, spending habits and even social media followers. Read More