Customer Relationship Management

News / Technology

Intelity raises $44M to fuel global expansion of guest management platform

By Kevin May | January 28, 2019

The investment in the back-of-house software suite from private equity firm LLR Partners follows Intelity's merger with Keypr in 2018. Read More

News / Startups

When it comes to guest personalization, price is only one piece of the puzzle

By Valerie Castillo - TrustYou | January 23, 2019

A new hotel brand, Life House, is currently testing an algorithmic pricing system based on customer profiles, history, spending habits and even social media followers. Read More

Opinion / Distribution

Myths about being the "Amazon Of Travel" (and other retail challenges)

By Kieron Branagan - OpenJaw Technologies | January 10, 2019

I have found that there are a set of common themes and common challenges that come through during conversations with airlines. Read More

News / Technology

CES 2019: Delta boss talks data, AI and internal culture

By Linda Fox | January 10, 2019

Delta CEO Ed Bastian talks about internal culture, AI and other data initiatives during CES 2019. Read More

Interview / Technology

VIDEO: Amadeus - Launch pitch at Phocuswright 2018

By Kevin May | January 9, 2019

Introducing the industry's first content management and distribution solution for personalized media. Read More

From Our Partners / Online

How are companies really facing personalization in the travel industry?

By Íñigo Valenzuela - Smartvel | January 6, 2019

The discussions revolving around the future of the travel industry are endless. Every article, podcast and webinar out there try to unravel the best strategies and trends companies must follow in order... Read More

Interview / Startups

VIDEO: Viselio - Summit pitch at Phocuswright 2018

By Kevin May | December 28, 2018

Viselio is a digital visa service, cutting the time to apply for a visa from several hours to just a couple of minutes. Read More

Interview / Startups

VIDEO: uBingo Technology - Summit pitch at Phocuswright 2018

By Kevin May | December 24, 2018

This smart device and system activates hotel customers' in-house consumption ability and improves guest experiences. Read More

From Our Partners / Technology

VIDEO: WNS on new frameworks for personalization

By Kevin May | December 21, 2018

Personalization is not a new concept in the travel industry - but the next level of engagement between brands and travelers is starting to take affect. Read More

Interview / Startups

VIDEO: SafeTravelRx - Summit pitch at Phocuswright 2018

By Kevin May | December 20, 2018

Connecting travelers to on-demand assistance, transmitting location and medical information to emergency responders. Read More

Interview / Technology

VIDEO: App In The Air - Launch pitch at Phocuswright 2018

By Kevin May | December 19, 2018

Introducing personalized air booking: tailored search results that are "biased" towards the user. Read More

Interview / Startups

VIDEO: Perfect Price - Summit pitch runner-up at Phocuswright 2018

By Kevin May | December 14, 2018

The dynamic pricing platform that uses AI and machine learning to maximize profitability in an increasingly digital world. Read More

News / Technology

VIDEO: DataArt and Hudson Crossing on giving brands a new edge

By Kevin May | December 12, 2018

Travel brands have made no secret of a desire to evolve their underlying technology and boost their strategic position in an increasingly complicated and competitive marketplace. Read More

Interview / Startups

VIDEO: Rentals United - Summit pitch runner-up at Phocuswright 2018

By Kevin May | December 12, 2018

The vacation rental industry is drawing off new tech such as this advanced automation platform, something it claims the sector has ever seen. Read More