Customer Relationship Management

News / Online

Hang up the phone, travelers want a connected experience

By Linda Fox | July 2, 2019

The State of the Connected Customer report shows how much expectations of brands have changed. Read More

News / Technology

Automated ticket and check-in is great, give me humans for everything else

By Kevin May | July 2, 2019

Airports and airlines often speak about bringing as much automation to airports as possible in a bid to improve the experience and make operations more efficient. Read More

News / Technology

Hotel C-suite buzz: Disruptive Google, data security and emerging tech

By Mitra Sorrells | June 27, 2019

Cybersecurity, emerging technology and Google were some of the topics discussed by a trio of hospitality chiefs at the HITEC conference in Minneapolis. Read More

From Our Partners / Online

Conversational commerce and the travel industry: it’s time to say hello

By Messenger Business | June 24, 2019

Immediate. Personal. Conversational. Mobile messaging has long been the preferred way for people to connect with friends and family. Now it’s transforming communications between travel businesses and... Read More

News / Technology

Amadeus begins Salesforce integration, starts with disruption management

June 21, 2019

This is "just the beginning" - further use cases which could include reservations to come further down the road. Read More

News / Technology

Expedia’s Arthur Chapin on emerging tech: The good, the bad… and the blockchain

By Jill Menze | June 20, 2019

You’ve heard it once, and you’ll hear again how things like blockchain and Amazon’s Alexa are disrupting the travel industry. But when does the talk turn from promise and buzz to practical... Read More

From Our Partners / Technology

Accor’s renewed focus – aspirational and experiential aspects of a guest

By Ritesh Gupta - China Travel News | June 20, 2019

The hospitality group asserts that it has moved on from being owner of properties to owning the relationships, dwelling on aspirational and experiential aspects of travelers. Read More

News / Technology

Cendyn eyes growth and acquisitions, transitions leadership with Accel-KKR investment

By Mitra Sorrells | June 20, 2019

The hospitality tech supplier is making plans to grow on the heels of an equity investment from Accel-KKR and under the leadership of new president Tim Sullivan. Read More

News / Technology

RateGain acquires social and guest engagement platform BCV

By Kevin May | June 17, 2019

A mid-range, double-digit millions figure is believed to have been paid for 24/7 social media monitoring, reputation management, analytics and content marketing business. Read More