Customer Relationship Management

Interview / Technology

How I Got Here, episode 4 - Ethan Bernstein of Freebird

By Kevin May | September 12, 2019

The co-founder and CEO of Freebird, Ethan Bernstein, joins Kevin May and David Litwak for the latest episode. Read More

News / Online

VIDEO: The Points Guy on airline loyalty shifts and aviation pain points

By Kevin May | September 10, 2019

Brian Kelly is an influential figure in the world of airline loyalty, launching The Points Guy as a consumer guide in 2010 and now overseeing a sizeable media business. Read More

News / Technology

VIDEO: SITA on aviation's massive task to connect the digital dots

By Kevin May | September 9, 2019

PhocusWire spoke to SITA CEO Barbara Dalibard about the "digitalization" of passengers and both the opportunities and challenges facing the entire sector. Read More

Interview / Startups

STARTUP STAGE: Padlifter wants to connect vacation rental service providers

By Mitra Sorrells | September 6, 2019

Padlifter is a marketplace to connect vacation rental hosts with providers of services such as property management, security, marketing, maintenance, laundry, accounting and more. Read More

News / Technology

TripAdvisor will offer Wi-Fi services to restaurants to help their marketing efforts

By Mitra Sorrells | August 20, 2019

TripAdvisor Wi-Fi Plus is a new option to enable restaurants to offer free Wi-Fi to their guests in return for sharing their email or social media credential. Read More

Interview / Startups

STARTUP STAGE: Saba Hospitality builds tools to maximize guest and hotel staff engagement

By Mitra Sorrells | August 12, 2019

Saba Hospitality is building solutions for the hospitality industry using artificial intelligence and scalable chatbot technology. Read More

News / Online

TripAdvisor focuses on good news in Experiences as overall revenue continues to fall

By Kevin May | August 8, 2019

Revenue increased from $376 million to $422 million over the course of the first and second quarters of 2019 but year-over-year the business is down 3% in the comparable three-month periods. Read More

Interview / Online

Sounding Off: Damaging trust can take years to rebuild

By PhocusWire | August 2, 2019

CEOs walk a communications tightrope, where a loose word or two can trigger doubts in the minds of consumers that can last an age in business years. Read More

News / Online

Cruise line apps are igniting early onboard spending

By Tom Stieghorst - Travel Weekly | July 24, 2019

Cruise lines are expanding and refining their mobile device apps, and one result is a growing stream of onboard revenue as more people book activities through the app before boarding. Read More

News / Online

A tale of two startups - a booming tours and activities sector has a dark side

By Kevin May | July 23, 2019

For all the money pouring into the likes of GetYourGuide and Klook, spare a thought for other businesses that are finding the sector extremely tough. Read More

News / Online

Airbnb reaches seven out of ten properties available for instant booking

By Kevin May | July 18, 2019

The figure is a sizeable jump from 2016, when just one in three of Airbnb's properties could be secured straight away. Read More

Opinion / Technology

Industry innovation: Insider perspectives on how to make hospitality better

By Voyager HQ | July 5, 2019

While it’s certainly not guaranteed that the hospitality industry will maintain its decade-long period of growth, technology continues to be a vital part of the story. Read More

News / Online

Hang up the phone, travelers want a connected experience

By Linda Fox | July 2, 2019

The State of the Connected Customer report shows how much expectations of brands have changed. Read More

News / Technology

Automated ticket and check-in is great, give me humans for everything else

By Kevin May | July 2, 2019

Airports and airlines often speak about bringing as much automation to airports as possible in a bid to improve the experience and make operations more efficient. Read More

News / Technology

Hotel C-suite buzz: Disruptive Google, data security and emerging tech

By Mitra Sorrells | June 27, 2019

Cybersecurity, emerging technology and Google were some of the topics discussed by a trio of hospitality chiefs at the HITEC conference in Minneapolis. Read More

Most Popular
Latest Stories