Customer Relationship Management

From Our Partners / Online

Conversational commerce and the travel industry: it’s time to say hello

By Messenger Business | June 24, 2019

Immediate. Personal. Conversational. Mobile messaging has long been the preferred way for people to connect with friends and family. Now it’s transforming communications between travel businesses and... Read More

News / Technology

Amadeus begins Salesforce integration, starts with disruption management

June 21, 2019

This is "just the beginning" - further use cases which could include reservations to come further down the road. Read More

News / Technology

Expedia’s Arthur Chapin on emerging tech: The good, the bad… and the blockchain

By Jill Menze | June 20, 2019

You’ve heard it once, and you’ll hear again how things like blockchain and Amazon’s Alexa are disrupting the travel industry. But when does the talk turn from promise and buzz to practical... Read More

From Our Partners / Technology

Accor’s renewed focus – aspirational and experiential aspects of a guest

By Ritesh Gupta - China Travel News | June 20, 2019

The hospitality group asserts that it has moved on from being owner of properties to owning the relationships, dwelling on aspirational and experiential aspects of travelers. Read More

News / Technology

Cendyn eyes growth and acquisitions, transitions leadership with Accel-KKR investment

By Mitra Sorrells | June 20, 2019

The hospitality tech supplier is making plans to grow on the heels of an equity investment from Accel-KKR and under the leadership of new president Tim Sullivan. Read More

News / Technology

RateGain acquires social and guest engagement platform BCV

By Kevin May | June 17, 2019

A mid-range, double-digit millions figure is believed to have been paid for 24/7 social media monitoring, reputation management, analytics and content marketing business. Read More

Interview / Startups

VIDEO: Efectio Sleep - Battleground pitch at Phocuswright Europe 2019

By PhocusWire | June 7, 2019

Helping hotel guests improve sleep quality and bring loyalty program gamification to a new level. No more jet lag, only fun. Read More

News / Online

VIDEO: HolidayPirates on winning social media and not using Google

By Kevin May | May 30, 2019

HolidayPirates is another of the outliers in the world of online travel in Europe that probably doesn't get the attention that it deserves. Read More

Interview / Startups

VIDEO: NannyBag - Battleground pitch runner-up at Phocuswright Europe 2019

By PhocusWire | May 30, 2019

Changing the way people travel with a luggage solution for every destination. Read More

News / Startups

Mindsay adds $10M in Series A funding to expand chatbot service

By Linda Fox | May 29, 2019

Paris-based chatbot startup also took on a brand name after starting out as Destygo. Read More

Interview / Startups

VIDEO: Setoo - Battleground pitch winner at Phocuswright Europe 2019

By PhocusWire | May 22, 2019

Empowering e-businesses to turn insurance into products consumers love and providing a new insurance experience. Read More

News / Online

American Express builds out services for members with acquisition of Resy

By Linda Fox | May 20, 2019

American Express continues to widen services for members, adds Resy restaurant booking service Read More

From Our Partners / Online

What we’ve learned from tracking more than 280M online bookings

By SaleCycle | May 13, 2019

Over the past year, we have tracked more than 280 million online bookings and abandonments from their airline and travel clients. This is what we found out. Read More

From Our Partners / Technology

On a strong growth curve, independent hotels look to personalization to sustain success

By Diane Merlino | May 10, 2019

As revenue growth for independent hotels continues to outpace branded properties, many are turning to personalization of the guest experience as a key strategy. Read More

News / Technology

Tailoring the user experience: Personalization, customization or individualization?

By Phocuswright Research | May 9, 2019

Three fundamental approaches are employed to tailor the user experience based on both explicit traveler preferences and inferred signals derived from past performance. Read More

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