Customer Relationship Management

News / Distribution

Knowing your guest is no longer a luxury

By Peter Waters - Amadeus | October 27, 2020

Hoteliers that can unlock the power of guest data will be ideally positioned to create lasting, meaningful guest relationships and ultimately drive recovery and future growth. Read More

News / Technology

VIDEO: How aviation can unravel itself from travel's deepest crisis

By Kevin May | October 19, 2020

Speaking at Phocuswright Europe 2020, Sergio Colella (SITA) and Rafael Schvartzman (IATA) discuss shifting trends that they need to navigate quickly, new standards and technical... Read More

News / Technology

WEBINAR REPLAY! How top travel companies combine AI and humans to deliver excellent customer service

By PhocusWire | October 15, 2020

Learn how travel businesses are realizing the benefits of combining artificial intelligence (AI) and machine learning with the unique value only humans can deliver. Read More

News / Technology

Booking.com to axe hotel tools on BookingSuite

By Kevin May | October 14, 2020

The OTA is turning off its BookingSuite array of tools and services for accommodation providers. Read More

Opinion / Technology

Data - the old answer to new questions in travel

By David Thompson - Amex GBT | October 7, 2020

We know things will be different from now on. For each trip, questions about health risks are multiplying and restrictions come and go quickly. But how will the industry adapt? Read More

Interview / Technology

How I Got Here, episode 44 - Azim Barodawala of Volantio

By PhocusWire | October 1, 2020

Volantio launched in 2014, bidding to capitalize on a burgeoning need by airlines to embrace the digital world behind the scenes. Barodawala tells the story to Mozio's David Litwak and Kevin May of... Read More

Interview / Online

How I Got Here, episode 43 - Varun Khona of Headout

By PhocusWire | September 24, 2020

The Headout story is a classic startup tale involving hard times in New York City and an appearance on a TV reality show. Varun Khona tells it to PhocusWire's Kevin May and David Litwak of Mozio. Read More

News / Online

Uber targets commuters as businesses get back to the office

By Kevin May | September 22, 2020

Uber will introduce Employee Group Rides and Business Charter services as pilots projects in North America, Europe and Asia Pacific, before a full rollout later this year. Read More

News / Technology

InPhocus, episode 23 - Time spent with Katz is never wasted

By PhocusWire | September 18, 2020

Jeff Katz has plenty to say about his new comrade Cory Garner but, as many will know, the Orbitz founder and former-airline exec always has a range of views on many other aspects of the industry. Read More

Opinion / Technology

As fewer people fly, destination marketing becomes a domestic game

By Bill Obreiter - ADARA | September 8, 2020

For destination marketers, it’s critical to understand how to navigate this new world, where fewer people will be flying. Read More

Interview / Technology

VIDEO: MeetingPackage - Launch pitch at Phocuswright Europe 2020

By PhocusWire | September 5, 2020

Learn how hotel chains and distribution partners have digitized their meetings and events sales with MeetingPackage software. Read More

Opinion / Distribution

Pricing principles to help hotels maximize revenue during COVID-19

By Vikram Singh | August 31, 2020

Hotels need a "back-to-basics" approach to pricing management, with a focus on facts not feelings. Read More

News / Online

Freebird acquired by finance giant Capital One

By Kevin May | August 28, 2020

The 2015-launched brand from Massachusetts in the U.S. has been switched off following the deal earlier this month. Read More

Interview / Distribution

Phocuswright Europe 2020 preview: Out of Office with... Jerome Wise

By PhocusWire | August 27, 2020

In a series of interviews with executives participating in the online event in September, PhocusWire finds out what they have learned from the COVID-19 crisis. Next up: TravelClick's Jerome Wise. Read More

News / Technology

Travizory lands $2M investment for its traveler identity tech platform

By Kevin May | August 17, 2020

The platform allows countries to obtain passenger details, biographic, biometric, itineraries and health information, so that airports and border officials can validate entry requirements. Read More

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