Customer Relationship Management

Interview / Online

How I Got Here, episode 50 - Paul Melhus of ToursByLocals

By PhocusWire | November 12, 2020

A classic startup launch but an unconventional route through bootstrapping for the next ten years. Mozio's David Litwak and Kevin May of PhocusWire get the story of ToursByLocals from its co-founder and... Read More

Opinion / Distribution

Five ways airline loyalty might look different in 2021

By Mark Ross-Smith | November 4, 2020

Given the industry-destroying events of 2020, what will airline loyalty programs look like 12 months from now? Read More

News / Online

Phocuswright Conference 2020 Preview: Travelers should finally get the attention they deserve

By Kevin May | November 3, 2020

Brands, industry associations and government have a unique opportunity to do the right thing and put customers in the middle of their strategic prism. Read More

News / Technology

Journera secures Amadeus as new investor

By Kevin May | October 29, 2020

The undisclosed backing comes four months after the U.S.-based company raised $11.6 million in a Series B round. Read More

Opinion / Technology

How the coronavirus gave QR codes a major role in travel

By Sooho Choi - Publicis Sapient | October 28, 2020

QR codes hold even more potential as they have become an essential and welcomed tool for travel and hospitality brands, in particular, helping the industry get back on its feet in the face of adversity. Read More

News / Distribution

Knowing your guest is no longer a luxury

By Peter Waters - Amadeus | October 27, 2020

Hoteliers that can unlock the power of guest data will be ideally positioned to create lasting, meaningful guest relationships and ultimately drive recovery and future growth. Read More

News / Technology

VIDEO: How aviation can unravel itself from travel's deepest crisis

By Kevin May | October 19, 2020

Speaking at Phocuswright Europe 2020, Sergio Colella (SITA) and Rafael Schvartzman (IATA) discuss shifting trends that they need to navigate quickly, new standards and technical... Read More

News / Technology

WEBINAR REPLAY! How top travel companies combine AI and humans to deliver excellent customer service

By PhocusWire | October 15, 2020

Learn how travel businesses are realizing the benefits of combining artificial intelligence (AI) and machine learning with the unique value only humans can deliver. Read More

News / Technology

Booking.com to axe hotel tools on BookingSuite

By Kevin May | October 14, 2020

The OTA is turning off its BookingSuite array of tools and services for accommodation providers. Read More

Opinion / Technology

Data - the old answer to new questions in travel

By David Thompson - Amex GBT | October 7, 2020

We know things will be different from now on. For each trip, questions about health risks are multiplying and restrictions come and go quickly. But how will the industry adapt? Read More

Interview / Technology

How I Got Here, episode 44 - Azim Barodawala of Volantio

By PhocusWire | October 1, 2020

Volantio launched in 2014, bidding to capitalize on a burgeoning need by airlines to embrace the digital world behind the scenes. Barodawala tells the story to Mozio's David Litwak and Kevin May of... Read More

Interview / Online

How I Got Here, episode 43 - Varun Khona of Headout

By PhocusWire | September 24, 2020

The Headout story is a classic startup tale involving hard times in New York City and an appearance on a TV reality show. Varun Khona tells it to PhocusWire's Kevin May and David Litwak of Mozio. Read More

News / Online

Uber targets commuters as businesses get back to the office

By Kevin May | September 22, 2020

Uber will introduce Employee Group Rides and Business Charter services as pilots projects in North America, Europe and Asia Pacific, before a full rollout later this year. Read More

News / Technology

InPhocus, episode 23 - Time spent with Katz is never wasted

By PhocusWire | September 18, 2020

Jeff Katz has plenty to say about his new comrade Cory Garner but, as many will know, the Orbitz founder and former-airline exec always has a range of views on many other aspects of the industry. Read More