Customer Relationship Management

News / Online

VIDEO: New Reality With... Richard Harris of Intent

By PhocusWire | August 14, 2020

The next guest on the New Reality With... series is Richard Harris, CEO of Intent, a customer intelligence platform serving the travel industry. Read More

News / Online

Manifest travel club launched by ex-CEO of Frontier Airlines

By Kevin May | August 12, 2020

Manifest connects its members to getaways and activities in exclusive destinations around the U.S. via private planes. Read More

Interview / Startups

STARTUP STAGE: TourOpp offers both distribution and communication services for tour and activity operators

By Mitra Sorrells | August 12, 2020

The company has two offerings - an online travel agency selling tours and activities and an automated messaging system to assisst tour operators. Read More

From Our Partners / Distribution

Creating a 360-degree customer view in a COVID-19 world

By Brian Lewis - Openjaw Technologies | August 3, 2020

Airlines can use device ID, browser behavior, transaction insights and other contextual data to create a single view of each customer, enabling great experiences, better tracking and personalized... Read More

From Our Partners / Technology

REPORT: How data partnerships can speed up recovery

By Marisa Garcia | August 3, 2020

As travelers begin to once again pack their bags, it's not only necessary to keep them informed an safe, but also to know more about them and to keep them engaged through relevance and personalization... Read More

News / Distribution

Another ancillary revenue for airlines: seat-blocking tech during a pandemic

By Kevin May | July 28, 2020

Buying an entire row or the seat next to you would, previously, have been a fairly niche purchase and often difficult to automate. But that's changed in a COVID-19 world. Read More

From Our Partners / Online

How can travel brands keep customers apprised of border regulations and leisure options?

By Jennifer Phillips April - Smartvel | July 27, 2020

An increase in travelers is good news for airlines that have been hard hit during the pandemic. As the world reopens, many people are eager for a getaway as a mental reset from months of confinement. Read More

News / Technology

VIDEO: New Reality With... Barbara Dalibard of SITA

By PhocusWire | July 23, 2020

The next guest on the New Reality With... series is Barbara Dalibard, CEO of SITA, one of the world's leading airline and airport technology providers. Read More

Opinion / Distribution

How to create a loyalty club in a hotel (without upsetting online travel agencies)

By Cesar Lopez - Mirai | July 6, 2020

You have probably seen it in all the big hotel chains: loyalty clubs mean a new standard in direct sales and customers are starting to get used to them. Read More

News / Technology

WEBINAR REPLAY! Everything you need to know about open and secure travel marketplaces

By PhocusWire | July 2, 2020

This free webinar is your chance to understand how the distribution model is changing and how players across the industries are seizing the opportunity to think in a new, deeper and more secure... Read More

News / Startups

How one startup used the downtime to improve life for travel buyers and suppliers

By Linda Fox | June 29, 2020

The team at vintage car tour company Nowaday has spent the downtime created by COVID-19 to build an online workplace for travel buyers and suppliers. Read More

News / Technology

SevenRooms raises $50M to expand its hotel guest experience platform

By Mitra Sorrells | June 25, 2020

SevenRooms has raised a $50 million Series B round with Providence Strategic Growth. Read More

News / Startups

Hotel tech startup gets $1M to develop contactless communication tools

By Mitra Sorrells | June 17, 2020

Akia, founded in 2018 by former Facebook engineers, has received capital to expand its contactless communication products for hotels. Read More

News / Technology

InPhocus, episode 13 - Open for business, figuring out change

By PhocusWire | June 11, 2020

Luuc Elzinga, president of Netherlands-based Tiqets, joins us on the latest episode of InPhocus to talk about the issues that many suppliers are facing as they recover from the COVID-19 outbreak. Read More