Customer Relationship Management

Opinion / Online

What do you know about travelers in the future and how to develop a customer for life?

By Tony Evans - TProfile | March 11, 2021

There are four important steps that every travel business will need to follow to deliver growth, loyalty and continued success. Read More

Interview / Online

How I Got Here, episode 54 - Avi Brosh of Palisociety

By PhocusWire | March 4, 2021

Avi Brosh's move into the hotel sector from real estate was not driven by a desire to create identikit properties at either the budget or upmarket end of the sector, as he tells Mozio's David Litwak and... Read More

News / Technology

Sitecore acquires travel personalization platform Boxever

By Kevin May | March 3, 2021

Boxever was created in 2011 and built a digital optimization platform to use a brand's user data and combine it with artificial intelligence techniques to provide customer up-sell and cross-sell... Read More

Interview / Online

How I Got Here, episode 53 - Atle Skalleberg of StudentUniverse

By PhocusWire | February 25, 2021

After arriving in the U.S. from Norway, Skalleberg took a job at StudentUniverse, prepared to do anything in order to learn the basics and secure a visa, as he tells Mozio's David Litwak and Kevin... Read More

Opinion / Technology

Is hospitality ready to service the digitally savvy travel consumer?

By Max Starkov - hospitality consultant and strategist | February 16, 2021

There is a clear deficit of proper hospitality industry education in digital technology and the latest technology innovations, trends and best practices. Read More

News / Distribution

Tripadvisor's Bokun creates activities service with JTB online giant in Japan

By Kevin May | February 5, 2021

JTB Bokun is the first partnership by the Bokun tours and activities tech platform with a domestic OTA. Read More

News / Distribution

Trekksoft revenues drop 30% during pandemic-stricken 2020

By Kevin May | January 28, 2021

The Switzerland-based company captured $7.2 million in revenue during 2020, as the coronavirus pandemic crushed the tours and activities sector worldwide. Read More

News / Technology

StayNTouch appoints industry veteran Tom Underwood as CEO

By Kevin May | January 28, 2021

StayNTouch had originally been sold to Chinese digital giant Shiji Information Technology in September 2018 for an undisclosed fee - but president Trump nixed the deal last year. Read More

News / Technology

VIDEO: Using tech to go from overtourism to sustainable tourism

By PhocusWire | January 13, 2021

Now is the time for destinations to build strategies to manage the recovery and avoid some of the problems that developed as a result of too many tourists flooding popular areas. Read More

Opinion / Technology

How tours, activities and attractions can future-proof operations following a rollercoaster ride

By John Maguire - TripAdmit | January 12, 2021

Activity providers will need to make changes to future-proof their business and in order to do so they will need to focus on three key areas - product offering, pricing and sales channels. Read More

From Our Partners / Technology

VIDEO: Understanding the connected trip and what it means for travel brands

By PhocusWire | January 11, 2021

We speak to Ingenico's head of travel, Eric Liebman, about the definitions, use cases and how payments is a vital thread running through all parts of the process. Read More

Opinion / Technology

Three big ideas that will change hospitality in 2021

By Michael Bennett - Cendyn | December 29, 2020

What can hotels do to make sure they are prepared for a busy summer and lay a foundation to serve new segments should business travel remain depressed into 2022 - and potentially beyond? Read More

From Our Partners / Online

Social media in 2021: The new MVP for hospitality

By Mark Skroch - BCV | December 28, 2020

With social at the center of consumer engagement, it’s time to prepare for the year ahead. Here's what you need to know to stay on top of the social game in 2021. Read More

News / Online

Expedia scales back strategy on activities

By Kevin May | December 21, 2020

The company confirmed that its in-person operations in Hawaii and Orlando - two key markets to push tours, activities and attractions to visitors - will be closed. Read More