Customer Relationship Management

News / Online

Battleface secures $12M to expand travel insurance platform

By Kevin May | December 8, 2020

The round comes 18 months after the U.S.-based company secured an undisclosed seed investment from Greenlight Re Innovations and Fintech Ventures Fund in January this year. Read More

News / Technology

Forter secures $125M funding for digital fraud prevention tech

By Kevin May | December 7, 2020

The round brings the total invested in U.S.-based Forter to $225 million over five rounds, with its most recent being a $50 million Series D via March Capital. Read More

News / Technology

LoungeUp acquires Dmbook Pro to boost guest relations service

By Linda Fox | December 3, 2020

Dmbook Pro, acquired for an undisclosed fee, is a virtual hotel assistant which tracks operations within a property. Read More

News / Technology

WEBINAR REPLAY! How Southwest is using COVID-19-related customer insights to accelerate pandemic recovery

By PhocusWire | December 1, 2020

Join us to learn how customer analytics can fuel growth for travel companies when leveraged to create more personalized and contextually relevant customer experiences. Read More

Opinion / Technology

What is data science and what does it enable hoteliers to do?

By David Moneo - SHR | November 30, 2020

Perhaps the most important piece to data science is that machines can find and ask questions of the data that you may not have even thought to ask. Read More

From Our Partners / Online

Trust, confidence and responsiveness - a checklist for travel brands

By Salesforce | November 30, 2020

Airlines, cruise companies and hotels scrambled to transform their business strategies and address customer concerns ‐ all while keeping their employees and guests safe from the virus. Read More

Interview / Online

VIDEO: Wayaj - Summit pitch at Phocuswright Conference 2020

By PhocusWire | November 27, 2020

Reducing carbon emissions on every hotel booking/trip made globally to combat climate change. Read More

News / Technology

InPhocus, episode 28 - Travel insurance in a pandemic world

By PhocusWire | November 27, 2020

Travel insurance is one of those things that quietly rumbles along in the background of the trip - there to protect people when things go wrong. Read More

Interview / Startups

VIDEO: Smooss - Summit pitch at Phocuswright Conference 2020

By PhocusWire | November 26, 2020

Smooss helps travel companies increase revenue and improve customer experience with its solutions designed on top of reservation systems. Read More

From Our Partners / Technology

Thriving in an experience economy

By Erik Tengen - Oaky | November 26, 2020

We look at how emotion affects memory, what types of experiences are most effective in inciting emotion, and the role of hotels in the system of experiences we know as tourism – a vital part of the... Read More

Interview / Startups

VIDEO: Air Doctor - Summit pitch at Phocuswright Conference 2020

By PhocusWire | November 23, 2020

Air Doctor is a digital platform that provides a global medical network of physicians and makes it accessible to any traveler, anywhere. Read More

News / Technology

Oracle buys hotel product upsell specialist Nor1

By Kevin May | November 19, 2020

The company gives hotels the ability to analyze guest behavior patterns and upsell offers in a property at various points in their purchase journey and once they have booked in Read More

News / Technology

TravelTech Show goes global and replaces Travel Technology Europe

By Linda Fox | November 13, 2020

The hybrid TravelTech Show, taking place June 22-23 next year, is an in-person event in the U.K. alongside virtual events in Asia and the U.S. Read More

Interview / Online

How I Got Here, episode 50 - Paul Melhus of ToursByLocals

By PhocusWire | November 12, 2020

A classic startup launch but an unconventional route through bootstrapping for the next ten years. Mozio's David Litwak and Kevin May of PhocusWire get the story of ToursByLocals from its co-founder and... Read More