Customer Relationship Management

News / Distribution

Tripadvisor's Bokun creates activities service with JTB online giant in Japan

By Kevin May | February 5, 2021

JTB Bokun is the first partnership by the Bokun tours and activities tech platform with a domestic OTA. Read More

News / Distribution

Trekksoft revenues drop 30% during pandemic-stricken 2020

By Kevin May | January 28, 2021

The Switzerland-based company captured $7.2 million in revenue during 2020, as the coronavirus pandemic crushed the tours and activities sector worldwide. Read More

News / Technology

StayNTouch appoints industry veteran Tom Underwood as CEO

By Kevin May | January 28, 2021

StayNTouch had originally been sold to Chinese digital giant Shiji Information Technology in September 2018 for an undisclosed fee - but president Trump nixed the deal last year. Read More

News / Technology

VIDEO: Using tech to go from overtourism to sustainable tourism

By PhocusWire | January 13, 2021

Now is the time for destinations to build strategies to manage the recovery and avoid some of the problems that developed as a result of too many tourists flooding popular areas. Read More

Opinion / Technology

How tours, activities and attractions can future-proof operations following a rollercoaster ride

By John Maguire - TripAdmit | January 12, 2021

Activity providers will need to make changes to future-proof their business and in order to do so they will need to focus on three key areas - product offering, pricing and sales channels. Read More

From Our Partners / Technology

VIDEO: Understanding the connected trip and what it means for travel brands

By PhocusWire | January 11, 2021

We speak to Ingenico's head of travel, Eric Liebman, about the definitions, use cases and how payments is a vital thread running through all parts of the process. Read More

Opinion / Technology

Three big ideas that will change hospitality in 2021

By Michael Bennett - Cendyn | December 29, 2020

What can hotels do to make sure they are prepared for a busy summer and lay a foundation to serve new segments should business travel remain depressed into 2022 - and potentially beyond? Read More

From Our Partners / Online

Social media in 2021: The new MVP for hospitality

By Mark Skroch - BCV | December 28, 2020

With social at the center of consumer engagement, it’s time to prepare for the year ahead. Here's what you need to know to stay on top of the social game in 2021. Read More

News / Online

Expedia scales back strategy on activities

By Kevin May | December 21, 2020

The company confirmed that its in-person operations in Hawaii and Orlando - two key markets to push tours, activities and attractions to visitors - will be closed. Read More

Interview / Distribution

VIDEO: Vizergy - Launch pitch at Phocuswright Conference 2020

By PhocusWire | December 17, 2020

Cloud innovation makes digital sales and marketing simple with an all-in-one platform. Are you ready to simplify your digital? Read More

From Our Partners / Technology

Can the convergence of revenue performance and guest intelligence propel the future of travel?

By Vivek Bhogaraju and Antonio Figueiredo | December 16, 2020

We can already see travel coming back in some form and shape in certain parts of the world. In this evolving environment here are some key observations of where we are today. Read More

News / Technology

Journera captures five travel brands to its connected trip platform

By Kevin May | December 10, 2020

The data exchange service has signed 3Sixty Duty Free, Way.com, Exceptional Stays, Parking Access and ShuttleFare to the platform this week. Read More

News / Online

Battleface secures $12M to expand travel insurance platform

By Kevin May | December 8, 2020

The round comes 18 months after the U.S.-based company secured an undisclosed seed investment from Greenlight Re Innovations and Fintech Ventures Fund in January this year. Read More

News / Technology

Forter secures $125M funding for digital fraud prevention tech

By Kevin May | December 7, 2020

The round brings the total invested in U.S.-based Forter to $225 million over five rounds, with its most recent being a $50 million Series D via March Capital. Read More