Customer Relationship Management

News / Technology

WEBINAR REPLAY! How Southwest is using COVID-19-related customer insights to accelerate pandemic recovery

By PhocusWire | December 1, 2020

Join us to learn how customer analytics can fuel growth for travel companies when leveraged to create more personalized and contextually relevant customer experiences. Read More

Opinion / Technology

What is data science and what does it enable hoteliers to do?

By David Moneo - SHR | November 30, 2020

Perhaps the most important piece to data science is that machines can find and ask questions of the data that you may not have even thought to ask. Read More

From Our Partners / Online

Trust, confidence and responsiveness - a checklist for travel brands

By Salesforce | November 30, 2020

Airlines, cruise companies and hotels scrambled to transform their business strategies and address customer concerns ‐ all while keeping their employees and guests safe from the virus. Read More

Interview / Online

VIDEO: Wayaj - Summit pitch at Phocuswright Conference 2020

By PhocusWire | November 27, 2020

Reducing carbon emissions on every hotel booking/trip made globally to combat climate change. Read More

News / Technology

InPhocus, episode 28 - Travel insurance in a pandemic world

By PhocusWire | November 27, 2020

Travel insurance is one of those things that quietly rumbles along in the background of the trip - there to protect people when things go wrong. Read More

Interview / Startups

VIDEO: Smooss - Summit pitch at Phocuswright Conference 2020

By PhocusWire | November 26, 2020

Smooss helps travel companies increase revenue and improve customer experience with its solutions designed on top of reservation systems. Read More

From Our Partners / Technology

Thriving in an experience economy

By Erik Tengen - Oaky | November 26, 2020

We look at how emotion affects memory, what types of experiences are most effective in inciting emotion, and the role of hotels in the system of experiences we know as tourism – a vital part of the... Read More

Interview / Startups

VIDEO: Air Doctor - Summit pitch at Phocuswright Conference 2020

By PhocusWire | November 23, 2020

Air Doctor is a digital platform that provides a global medical network of physicians and makes it accessible to any traveler, anywhere. Read More

News / Technology

Oracle buys hotel product upsell specialist Nor1

By Kevin May | November 19, 2020

The company gives hotels the ability to analyze guest behavior patterns and upsell offers in a property at various points in their purchase journey and once they have booked in Read More

News / Technology

TravelTech Show goes global and replaces Travel Technology Europe

By Linda Fox | November 13, 2020

The hybrid TravelTech Show, taking place June 22-23 next year, is an in-person event in the U.K. alongside virtual events in Asia and the U.S. Read More

Interview / Online

How I Got Here, episode 50 - Paul Melhus of ToursByLocals

By PhocusWire | November 12, 2020

A classic startup launch but an unconventional route through bootstrapping for the next ten years. Mozio's David Litwak and Kevin May of PhocusWire get the story of ToursByLocals from its co-founder and... Read More

Opinion / Distribution

Five ways airline loyalty might look different in 2021

By Mark Ross-Smith | November 4, 2020

Given the industry-destroying events of 2020, what will airline loyalty programs look like 12 months from now? Read More

News / Online

Phocuswright Conference 2020 Preview: Travelers should finally get the attention they deserve

By Kevin May | November 3, 2020

Brands, industry associations and government have a unique opportunity to do the right thing and put customers in the middle of their strategic prism. Read More

News / Technology

Journera secures Amadeus as new investor

By Kevin May | October 29, 2020

The undisclosed backing comes four months after the U.S.-based company raised $11.6 million in a Series B round. Read More

Opinion / Technology

How the coronavirus gave QR codes a major role in travel

By Sooho Choi - Publicis Sapient | October 28, 2020

QR codes hold even more potential as they have become an essential and welcomed tool for travel and hospitality brands, in particular, helping the industry get back on its feet in the face of adversity. Read More

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