Q&A: Why test-and-learn is at the heart of improving customer experience
Q&A: Why test-and-learn is at the heart of improving customer experience
By Jill Menze | July 31, 2018
Understanding the nuances of a digital strategy in the travel business is a never-ending series of projects and experimentation. Read More
News | Online
Customer experience part 4 hospitality
Reimagining customer experience, part 4: Hospitality happenings
By Mitra Sorrells | July 30, 2018
Deloitte recently surveyed more than 6,600 hotels guests who have collectively stayed at 25 brands across different hotel tiers to find out what makes a great hotel experience.   Read More
News | Technology
How hotel operators can leverage technology to retain more customers
How hotel operators can leverage technology to retain more customers
By Mark McGregor - Signavio | July 27, 2018
Process management or process modeling is one the most underrated applications that can be utilized to enhance the experience of travel. Read More
Opinion | Technology
OAG interview air travel data
Q&A: Data, context and the impact of Amazon on air travel
By Mitra Sorrells | July 26, 2018
According to the World Bank, the number of international travel departures across the globe has more than doubled in the last two decades, from about 650 million in 1996 to 1.45 billion in 2016.  Read More
News | Technology
sevenrooms restaurant experience
Do diners want technology to enhance the restaurant experience?
By Jill Menze | July 25, 2018
Technology has transformed the customer experience for travelers, who now expect on-demand, personalized service at all stages of the traveler journey. This often includes while dining, for everything... Read More
News | Technology
Virtual reality is still finding its space at the customer experience table
Virtual reality is still finding its space at the customer experience table
By Linda Fox | July 25, 2018
Virtual reality hasn't gone mainstream, but barriers to content creation are coming down so it could still build momentum in travel. Read More
News | Technology
nordic choice hotel room
Q&A: Nordic Choice Hotels on how innovation drives the customer experience
By Nordic Choice Hotels & ALICE | July 24, 2018
ALICE co-founder and president Alex Shashou sat down with Nordic Choice head of business Christian Lunden to discuss innovation at Nordic Choice properties and how the influence of other industries... Read More
Interview | Technology
accorhotels-seeker-inspiration
How AccorHotels uses biometrics to unlock travelers' wants and needs
By Linda Fox | July 24, 2018
Le Club AccorHotels is looking to gain deeper insight on customers through Seeker, an initiative that uses biometrics to track responses and get closer to what travelers want. Read More
News | Technology
Customer experience part 3 airports
Reimagining customer experience, part 3: Airport innovations
By Mitra Sorrells | July 23, 2018
For part three we take a look inside airport terminals where a variety of innovative work is being done to improve and ease the process of air travel.  Read More
News | Technology
QOTW: Something about the reality of innovation
QOTW: Something about the reality of innovation
By PhocusWire | July 20, 2018
Quote from Brian Solis, principal analyst and futurist at Altimeter, in an article on PhocusWire this week. Read More
News | Online
conversational hospitality op-ed Benbria
We need to talk: Conversational hospitality and the guest experience
By Jordan Parsons - Benbria | July 18, 2018
In 2016, Chris Messina, the inventor of the hashtag, published a post on Medium dubbing a new trend called “Conversational Commerce.” Read More
Opinion | Technology
Reimagining customer experience, part 2: Brian Solis on iteration vs. innovation
Reimagining customer experience, part 2: Brian Solis on iteration vs. innovation
By Mitra Sorrells | July 16, 2018
What we really should be talking about is how are you designing experiences that people are willing to find and pay more for and love and recommend. Read More
News | Online
Desktop revenue for hotels trumps mobile despite dominance of traffic to devices
Desktop revenue for hotels trumps mobile despite dominance of traffic to devices
By Linda Fox | July 16, 2018
Revenue for hotel bookings via mobile devices still lags behind those made on a desktop, according to research from Bookassist. Read More
News | Online
Customer experience part 1 digital design
Reimagining customer experience, part 1: digital design
By Mitra Sorrells | July 9, 2018
This month we're exploring the topic of customer experience across the travel space. We begin with a look at how brands are designing their digital interfaces - websites and apps - to create an... Read More
News | Online
Emirates virtual reality cabin tour
Emirates customers can now use VR to explore plane cabins
By Mitra Sorrells | July 6, 2018
Passengers flying on Emirates can now use virtual reality to explore seat options and cabin amenities. Read More
News | Technology
Amazon Alexa for Hospitality D Berger
Alexa For Hospitality is a seminal moment in the industry (despite challenges)
By David Berger - Volara | July 4, 2018
The launch of Alexa for Hospitality is a seminal moment for hoteliers, as well as the ecosystem of vendors that serve them. Read More
News | Technology
Technology and customer experience analysis
Why technology is the key to a great customer experience for travelers
By Rakshit Desai - FCM Travel Solutions | July 2, 2018
It’s a universally acknowledged fact that technology has influenced every aspect of human life, specifically over the last few years. This stands unambiguously true for travel industry. Read More
News | Technology