Customer Experience Month

Here some of the highlights from each of our dedicated months during 2018 - from blockchain and digital marketing to voice and startups. Read More

Understanding the nuances of a digital strategy in the travel business is a never-ending series of projects and experimentation. Read More

Deloitte recently surveyed more than 6,600 hotels guests who have collectively stayed at 25 brands across different hotel tiers to find out what makes a great hotel experience.   Read More

Process management or process modeling is one the most underrated applications that can be utilized to enhance the experience of travel. Read More

According to the World Bank, the number of international travel departures across the globe has more than doubled in the last two decades, from about 650 million in 1996 to 1.45 billion in 2016.  Read More

Technology has transformed the customer experience for travelers, who now expect on-demand, personalized service at all stages of the traveler journey. This often includes while dining, for everything... Read More

Virtual reality hasn't gone mainstream, but barriers to content creation are coming down so it could still build momentum in travel. Read More

ALICE co-founder and president Alex Shashou sat down with Nordic Choice head of business Christian Lunden to discuss innovation at Nordic Choice properties and how the influence of other industries... Read More

Le Club AccorHotels is looking to gain deeper insight on customers through Seeker, an initiative that uses biometrics to track responses and get closer to what travelers want. Read More

For part three we take a look inside airport terminals where a variety of innovative work is being done to improve and ease the process of air travel.  Read More

Quote from Brian Solis, principal analyst and futurist at Altimeter, in an article on PhocusWire this week. Read More

In 2016, Chris Messina, the inventor of the hashtag, published a post on Medium dubbing a new trend called “Conversational Commerce.” Read More

What we really should be talking about is how are you designing experiences that people are willing to find and pay more for and love and recommend. Read More

Revenue for hotel bookings via mobile devices still lags behind those made on a desktop, according to research from Bookassist. Read More

This month we're exploring the topic of customer experience across the travel space. We begin with a look at how brands are designing their digital interfaces - websites and apps - to create an... Read More