Cathay Pacific will be upgrading its website over the weekend of 22 and 23 June, that will boast a fresh look resulting in enhanced navigation and improved site structure.
The upgrade will also enable the airline to keep pace with changing travel trends and consumer preferences and provide it with the ability to further enhance its online and mobile offerings in the years to come.
The Hong Kong-based carrier believes that a more sophisticated technology platform is required to allow the airline to redesign and roll out new services as quickly and efficiently as possible to meet customers’ need.
Below is a screen grab of the new site.
During the upgrade, services offered in Cathay Pacific website and its mobile site, including online booking, Online Check-In, the Manage My Booking service and Mobile Boarding Pass retrieval, will be unavailable.
The outage hours will be from 23:00 Hong Kong time (15:00 GMT) on Saturday, 22 June until 13:00 Hong Kong time (05:00 GMT) on Sunday, 23 June.
Cathay Pacific general manager for sales and distribution, Alex McGowan, says:
"At Cathay Pacific, we believe that every interaction with our passengers is an opportunity to deliver outstanding service. Upgrading the technology which underpins our website is an important first step towards improving our online services."We now have a state-of-the-art platform on which we will design and build a brand-new digital experience. We would like to apologise for any inconvenience caused while we take our sites off line during the transition."
Cathay Pacific will operate its normal flight schedule over the weekend of the website change as the upgrade will not have any impact on aircraft systems.
Airport services and facilities and Reservations and Service Centre hotlines will also be unaffected by the website outage. All personal and transactional data will be safeguarded during and after the upgrade.
Technology improvements
- The new technology platform includes a new Web Content Management System (WCMS) based on Adobe Day CQ5 and Cathay Pacific’s corporate middleware platform based on the IBM Websphere suite of products.
- The new WCMS will provide the ability to manage and share content across the airline more rapidly and efficiently, and the content model has been streamlined to make it easier for the business to manage content and presentation.
- The web page presentation is designed to ensure it conforms to the Web Content Accessibility Guidelines (WCAG) – level AA. This ensures we meet world-class standards for the visually impaired.
- Web applications have been designed for reuse across sites and channels to help further develop a consistent experience for Cathay Pacific customers, while also enabling a faster time to market for implementing new products and services.
- Web applications have been built using Java, Spring, Hibernate, SCA (Service Component Architecture)