Back Office

Opinion / Technology

What to expect from hotel tech in 2021

By Juan Carlos Abello - Nuvola | December 17, 2020

Technology will be one of the biggest tools at the hospitality industry’s disposal to enhance health and safety standards upon reopening and gaining the trust of travelers in 2021. Read More

News / Technology

How Amazon Web Services wants to aid travel brands in recovery

By Jill Menze | December 16, 2020

Through its new Competency Partner program and work with organizations like Star Alliance, AWS is helping travel brands address new demands brought on by COVID-19. Read More

News / Startups

Reposite lands $2.5M investment for travel industry workspace platform

By Linda Fox | December 1, 2020

The startup was developed during the pandemic to help trade partners manage relationships and reduce manual processes. Read More

Interview / Technology

VIDEO: CheKin - Summit pitch at Phocuswright Conference 2020

By PhocusWire | November 20, 2020

CheKin's allows companies to earn money and save time when guests complete the registration process by themselves in an automatic, digital and contactless way. Read More

News / Technology

Oracle buys hotel product upsell specialist Nor1

By Kevin May | November 19, 2020

The company gives hotels the ability to analyze guest behavior patterns and upsell offers in a property at various points in their purchase journey and once they have booked in Read More

Opinion / Distribution

Unboxing revenue management, from revenue systems to revenue strategy

By Sharad Kapur | November 13, 2020

It's time for hotel companies to build revenue management infrastructures around their operations that also reflect their strategy. Read More

News / Technology

VIDEO: Why payments are critical to travel's recovery

By Jill Menze | October 27, 2020

At Phocuswright Europe, a panel of payments experts examined how payments will be key to success in a post-COVID world. Read More

News / Technology

How COVID exposed flaws in antiquated hospitality payment systems

By Mitra Sorrells | October 19, 2020

Travel payments veteran and XanderPay CEO Mike Carlo says one solution for the hospitality industry is a centralized payment system for large brands. Read More

Opinion / Technology

Imagine there’s no COVID-19 slamming the travel industry - it isn’t hard to do

By Gavin Smith - Element | October 12, 2020

There are four key areas to focus on as the travel industry navigates its way through this mid-pandemic period: revenue, organization, operations and technology. Read More

Opinion / Distribution

For hotels, COVID-19 has created an operational "perfect storm"

By Katherine Grass - Optii | October 2, 2020

On top of the basic need to have the right amount of staff in place for a highly unpredictable amount and type of guests, hotels also have to process systemic change in the way their operations run to... Read More

Opinion / Distribution

Breaking out of the silo: How hotels can redefine commercial success

By Mike Chuma - IDeaS Revenue Solutions | September 11, 2020

In the era of COVID, revenue management is being remade again by an unprecedented level of uncertainty and the redefinition of guest value. Read More

Opinion / Distribution

Pricing principles to help hotels maximize revenue during COVID-19

By Vikram Singh | August 31, 2020

Hotels need a "back-to-basics" approach to pricing management, with a focus on facts not feelings. Read More

Opinion / Online

Does your hotel need a commercial strategist?

By Sharad Kapur | August 20, 2020

Here's why hotels should consider a "commercial strategist" role as the lead-in position for all commercial operations. Read More

From Our Partners / Distribution

The real cost of issuing an interline ticket

By Gaurav Agarwal | August 3, 2020

As airlines take measured steps towards recovery in a post-COVID world, the aviation industry faces a stark new reality. A reality that includes smaller networks, reduced frequencies and... Read More