Back Office

Does your hotel need a commercial strategist?
Opinion / Online
Does your hotel need a commercial strategist?
By Sharad Kapur | August 20, 2020
Here's why hotels should consider a "commercial strategist" role as the lead-in position for all commercial operations. Read More
The real cost of issuing an interline ticket
From Our Partners / Distribution
The real cost of issuing an interline ticket
By Gaurav Agarwal | August 3, 2020
As airlines take measured steps towards recovery in a post-COVID world, the aviation industry faces a stark new reality. A reality that includes smaller networks, reduced frequencies and... Read More
contactless-tech-hotels
News / Technology
Touchless tech: How hotels are preparing for a post-COVID guest experience
By Mitra Sorrells | July 28, 2020
Contactless technology solutions are now a top priority for hoteliers are around the world. Read More
How one startup used the downtime to improve life for travel buyers and suppliers
News / Startups
How one startup used the downtime to improve life for travel buyers and suppliers
By Linda Fox | June 29, 2020
The team at vintage car tour company Nowaday has spent the downtime created by COVID-19 to build an online workplace for travel buyers and suppliers. Read More
Consider what happens after the crisis is over (and use it to your advantage)
Opinion / Technology
Consider what happens after the crisis is over (and use it to your advantage)
By Gavin Smith - Element | May 25, 2020
How you can make the business and your people work better, because when this situation is over, and it will be over, people will start travelling again.  Read More
How smart financial forecasting can protect hotel asset value
Opinion / Online
How smart financial forecasting can protect hotel asset value
By Sanjay Nagalia - IDeaS | May 4, 2020
When forecasts are inaccurate, bad decisions result. When forecasts are realistic and comprehensive, they help protect asset value until revenues start flowing again. Read More
Will the coronavirus outbreak force hotels to adapt to new technologies quicker?
Opinion / Technology
Will the coronavirus outbreak force hotels to adapt to new technologies quicker?
By Gregor Amon - Hotel Data Cloud | March 13, 2020
When it comes to hotels, you can bet that hotel owners and managers are reeling, trying to come up with a plan to address coronavirus, but more importantly, to have strategies to recoup their losses... Read More
COVID-19 and the global hotel industry: A roadmap to recovery, part 2
Opinion / Distribution
COVID-19 and the global hotel industry: A roadmap to recovery, part 2
By Yuki Hu, Eva Liu & George Yu - IDeaS | March 4, 2020
Although hotels can’t press the “restart” button on 2020, they can launch into “repair” mode now, despite being forced to a standstill by the big pause button that is COVID-19. Read More
COVID-19 and the global hotel industry: A roadmap to recovery, part 1
Opinion / Distribution
COVID-19 and the global hotel industry: A roadmap to recovery, part 1
By Yuki Hu, Eva Liu & George Yu - IDeaS | March 2, 2020
Amid the COVID-19 coronavirus outbreak, here are actionable steps for hotels to take now to proactively begin the road to recovery: Read More
life-house-30-million
News / Startups
Software-driven hotel brand Life House raises $30M, led by Thayer Ventures
By Mitra Sorrells | January 24, 2020
The Series B round will be used to grow Life House's boutique hotels business and management services. Read More
VIDEO: SnapTravel - Summit pitch Phocuswright Conference 2019
Interview / Startups
VIDEO: SnapTravel - Summit pitch Phocuswright Conference 2019
By PhocusWire | December 16, 2019
A consumer brand that has driven $100 million+ in hotel sales over messaging (SMS, Messenger, WhatsApp). Read More
VIDEO: OYO's Ritesh Agarwal on growth and plans to address hotel owners’ concerns
News / Online
VIDEO: OYO's Ritesh Agarwal on growth and plans to address hotel owners’ concerns
By Mitra Sorrells | December 4, 2019
OYO CEO Ritesh Agarwal speaks about the company's growth and priorities for the coming year at The Phocuswright Conference. Read More
airbnb-tiqets-investment-2
News / Online
Airbnb leads $60M investment in attraction bookings brand Tiqets
By Kevin May | October 29, 2019
Created in 2014, CEO and co-founder Luuc Elzinga has led the company through a number of investments, including a $23 million Series B almost 12 months ago to the day. Read More
Automating the travel industry needs an intelligent approach
Opinion / Technology
Automating the travel industry needs an intelligent approach
By Maxim Sevastianov - Traveknowledgy | October 22, 2019
Whether an online travel agency, travel management company, travel agent or indeed any business operating in the travel industry, automation saves time and allows resources to be diverted elsewhere. Read More
Q&A: Western Union on a complex but manageable world of currencies and payments
From Our Partners / Technology
Q&A: Western Union on a complex but manageable world of currencies and payments
By PhocusWire | October 7, 2019
PhocusWire spoke to Jonathan Lee, Western Union's director for enterprise payment partnerships, to learn more about its analysis and views on the world of currencies and payments in the travel industry. Read More