Artificial Intelligence

PhocusWire’s in-depth coverage of generative AI including ChatGPT, Claude, Gemini, Perplexity and other solutions and how they are being used across the travel industry.

Gen AI is transforming the travel industry by enabling new levels of automation, personalization and decision-making. From AI-powered chat interfaces to dynamic content creation and predictive analytics, PhocusWire explores the growing influence of generative and agentic AI in travel—and what it means for suppliers, intermediaries, and travelers alike.

How AI tools are reshaping travel and tourism operations

Our coverage tracks how travel companies are implementing AI across customer service, marketing, product development, and internal workflows. Whether it's conversational commerce, itinerary generation, or fraud detection, generative AI is unlocking new operational efficiencies and guest experiences throughout the industry.

Opinion / Technology

Will airline growth be dependent on mobile and smart technology?

By Hugh Aitken - Skyscanner | December 18, 2018

With passenger numbers set to double over the next twenty years, the aviation industry will need to keep up with the demands of an increasingly connected and tech-savvy traveler. Read More

News / Technology

VIDEO: Hopper on growth, the impact of NDC and the value of being app-only

By Mitra Sorrells | December 14, 2018

2018 was a big year for Hopper. The app-only price prediction and booking platform picked up $100 million in Series D funding in October and rolled out its hotel service to more than 40 markets. Read More

Interview / Startups

VIDEO: Perfect Price - Summit pitch runner-up at Phocuswright 2018

By Kevin May | December 14, 2018

The dynamic pricing platform that uses AI and machine learning to maximize profitability in an increasingly digital world. Read More

Opinion / Technology

Sentiment versus sentient: Taking conversational AI further in travel

By Madhusudan Mathihalli - Passage AI | December 12, 2018

Artificial intelligence applications that are currently being used in the travel and hospitality industries boast a myriad of benefits - from booking flights and hotels to organizing a traveler’s... Read More

News / Technology

A review of 2018, a preview for what's next: Voice technology

By Mitra Sorrells | December 12, 2018

To provide a look ahead on this topic, Say It Now CEO Charlie Cadbury offers his take on the top five developments in voice technology he expects to see in 2019. Read More

From Our Partners / Technology

VIDEO: Netomi and WestJet on giving airlines a boost through AI

By PhocusWire | December 11, 2018

Artificial intelligence-led technology is often seen only through the prism of providing consumer-facing benefits. Read More

Technology

Eight trends that should shape your mobile strategy in 2019

By Glenville Morris | December 7, 2018

Travelport Digital has released its top predictions for mobile travel in 2019. The annual Mobile Travel Trends report helps travel brands plan for the year ahead and here, director for digital insights,... Read More

Interview / Online

Technically Speaking - Ari Balogh of Airbnb

By Jill Menze | December 6, 2018

Ari Balogh comes to Airbnb from Google and is charged with leading infrastructure, information IT and security and engineering for payments, trust and community support as CTO. Read More

News / Technology

Hotelchamp creates AI “Autopilot” to personalize hotel websites

By Mitra Sorrells | December 6, 2018

Hotelchamp, an Amsterdam-based startup that provides technology to drive direct bookings on hotel websites, is launching a new product to automate a personalized user experience. Read More

News / Online

A review of 2018, a preview for what's next: Travel marketing

By Mitra Sorrells | December 5, 2018

As we look ahead to 2019, we asked MMGY Global CEO Clayton Reid to share thoughts on the future of travel and what lies ahead for marketing and advertising strategies, the growing influence of Google... Read More

News / Technology

VIDEO: Jeff Katz on a new path for connectivity

By Kevin May | November 28, 2018

Jeff Katz is an enigmatic figure in the travel industry, having overseen a string of business and considered by many as an important thinker in the development of the modern sector. Read More

Interview / Startups

VIDEO: Situm Indoor Positioning - Summit pitch at Phocuswright 2018

By Kevin May | November 28, 2018

Indoor navigation technology for the traveler. Indoor workforce and asset-tracking technology to boost productivity. Read More

News / Technology

Dnata acquires majority stake in AI personalization platform Bd4travel

By Mitra Sorrells | November 27, 2018

Dnata, an air services provider that is part of the Emirates Group, has acquired a majority stake in Bd4travel for an undisclosed amount. Read More

News / Technology

Gen Z reignites traveler affinity for mobile apps

By Linda Fox | November 27, 2018

Generation Z travelers are looking for mobile apps and services to help them budget and plan trips as well as to organize and share their experiences on return. Read More

News / Technology

VIDEO: New kids on the block, rethinking travel and laughing at the Dark Ages

By Kevin May | November 22, 2018

The travel industry is forever being told about a new breed of traveler dramatically altering consumer behavior in both the leisure and business sectors. Read More

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