Analytics

News / Online

Chatbots - the ecommerce tool nobody is measuring

By Viewpoints | May 10, 2018

This is a viewpoint from Duncan Keene, UK managing director of ContentSquare. Conversational commerce offers great opportunities to improve the customer experience. But, the quality of that experie Read More

News / Online

Data analytics partnership offers new "holistic" insights for DMOs

By Mitra Sorrells | April 23, 2018

Travel data co-op ADARA and travel market research firm Longwoods International are collaborating to give destination marketing organizations a deeper understanding of their visitors and the... Read More

News / Online

Spanish hotel technology company secures $3.7M to spur growth

By Mitra Sorrells | April 9, 2018

The Hotels Network, a Barcelona-based hotel technology company, has raised $3.7 million from investors in the United States and Europe. Read More

News / Online

Guesty adds Agoda to its vacation rental property management platform

By Mitra Sorrells | April 3, 2018

Guesty, a cloud-based system to manage short-term and vacation rental listings across multiple channels, is expanding its offerings with the integration of Agoda. Read More

News / Online

Amazon’s multifaceted – and likely inevitable – path into travel

By Mitra Sorrells | March 21, 2018

It’s becoming clear that it’s no longer a question of “if” but rather of “when” and "how” Amazon will try to disrupt the travel industry.... again. Read More

News / Distribution

Amadeus invests in real-time technology to improve airport passenger flow

By Jill Menze | March 13, 2018

To help expedite traveler movement through airports, Amadeus Ventures has invested in analytics software company CrowdVision. Read More

Opinion / Distribution

Dynamic pricing should be changing the game for airlines

By Rajendran Vellapalath - TPConnects | March 1, 2018

Let me start by saying that dynamic pricing isn’t something new. In fact its origins go way, way back to the midst of time, when pricing was simply influenced by supply and demand. Read More

News / Online

Traxo launches marketplace to manage corporate travel data

By Mitra Sorrells | February 21, 2018

Corporate travel managers looking to uncover off-channel bookings now have an additional tool to streamline the process. Read More

News

Can awful airline customer service be overridden with AI and analytics?

By Viewpoints | February 19, 2018

This is a viewpoint from Scott Kendrick, VP of Marketing at CallMiner. After the debacles that occurred within domestic air travel in 2017, it’s clear airlines need to look carefully at their custo Read More

News / Technology

Alibaba pumps $486 million into Shiji hotel tech service

By Kevin May | February 8, 2018

Hotel and retail system provider Shiji Information Technology has landed a massive $486 million investment deal from Alibaba. Read More

Opinion / Distribution

An insider's tale on hotel website conversion rates

By Jean-Louis Boss - Fastbooking | February 2, 2018

The conversion rate of a hotel website is determined by so many factors that one shouldn’t be fooled into trying to meet an industry average. Read More

News / Distribution

Obama CTO says 'Big Data is BS' in keynote to hoteliers and vendors at HEDNA 2018

By Nick Vivion | February 1, 2018

As far as setting the tone for HEDNA's conference in Austin, TX, Harper Reed offered quite the frame for attendees. Reed is a man of many talents, having moved from founding revolutionary online t-shi Read More

News / Technology

Canada tests blockchain-based ID system for international travel

By Mitra Sorrells | January 30, 2018

The Canadian government is designing a project between its country and the Netherlands to test a new model for airport screening and security that uses biometrics, cryptography and distributed ledger... Read More

Opinion / Distribution

Investigation: How airlines gain an edge through pricing (Part Two)

By Riccardo Boin and others - McKinsey | January 24, 2018

Taking attribute-level customization and applying it across all revenue categories to create a smarter RM model will enable airlines to create a potentially infinite number of price points. Read More

Opinion / Distribution

Investigation: How airlines gain an edge through pricing (Part One)

By Riccardo Boin and others - McKinsey | January 22, 2018

Most airlines have optimized their core ticket costs. But as ancillary purchases represent an increasing percentage of customer spending airlines must rethink their revenue-management practices. Read More

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