In the age of AI, how can travel and hospitality brands differentiate for success?

IDC predicts the global artificial intelligence market stands at nearly $235 billion, with projections indicating a rise to over $631 billion by 2028.

Travel businesses face a critical decision: use artificial intelligence solely for cost reduction and automation, or leverage it to enhance customer engagement and service excellence. As AI and generative AI transform the travel and hospitality landscape, organizations must strategically determine how to deploy these technologies to achieve their growth objectives.

Join this free webinar from PhocusWire and WNS to discover how AI is reshaping the future of travel by enabling seamless, personalized customer experiences and driving innovation. Learn from industry leaders about the strategies they are adopting to deliver exceptional service across the customer journey. Understand why defining an AI manifesto is essential for differentiating your brand, enhancing customer loyalty and setting new industry standards in the age of AI.

Speakers will include:

• Jitender Mohan, EVP and business unit head for travel and hospitality, WNS 
• John Gorman, chief technology officer, AccessFares
• Paul Huang, product and technology Advisor, P4 Consulting