Video: Netomi - Phocuswright Conference Launch innovator

The gulf between saying you provide travelers with an excellent customer experience and actually doing it has been highlighted over the pandemic.

Good customer service is enabling your customers to reach you on their channel of choice and supporting them with the required information in a timely manner.

California-based Netomi is applying its AI - which it defines as "authentic intelligence" - across multiple channels including SMS, email, web chat and mobile chat to improve the customer support experience and meet expectations. 

It raised $30 million in Series B funding a year ago.

Brandon Thompson, senior enterprise sales executive, presented the company during the Launch competition at The Phocuswright Conference.

After that presentation, Can Ozduruk, Netomi's vice president of marketing, stopped by in the PhocusWire studio to talk more about the company’s services and future plans.

Videos of both are below.

And the studio interview.