Tripadvisor News

As one of the most influential platforms in travel planning and user-generated content, Tripadvisor plays a critical role in shaping consumer behavior and digital strategy across the industry. PhocusWire tracks the latest Tripadvisor news, providing detailed coverage of its business evolution, product innovations, and strategic direction within the broader travel ecosystem.

Updates and insights on Tripadvisor’s role in global travel

Explore how Tripadvisor continues to adapt to changes in search, social media, and AI-driven personalization. Our reporting examines the company’s tech investments, its evolving marketplace model, and the shifting dynamics of online reviews and booking tools. From new B2B services to advertising partnerships and sustainability initiatives, Tripadvisor’s activity signals larger trends across the travel and hospitality landscape.

tripadvisor-q3-2021
News / Online
Tripadvisor CEO Steve Kaufer to retire after two decades at helm
By Mitra Sorrells | November 8, 2021
Tripadvisor announced the news in tandem with its financial report for the third quarter of 2021. Kaufer says he will remain in his position until a successor is named. Read More
The Phocuswright Conference 2021 - five questions for Steve Kaufer
News / Online
The Phocuswright Conference 2021 - five questions for Steve Kaufer
By PhocusWire | November 4, 2021
The company helps 463 million travelers each month and features 860 million reviews of 8.7 million accommodations, restaurants, experiences, airlines and cruises. Read More
tripadvisor-fake-reviews
News / Online
Tripadvisor's rejected or removed reviews are increasing in number
October 27, 2021
The company says the two million reviews in question represent about 9% of all submissions, with almost one million of those judged to be fraudulent. Read More
Viator tests new commission rate, raising skepticism with operators
News / Online
Viator tests new commission rate, raising skepticism with operators
By Jill Menze | October 22, 2021
Called Accelerate, Viator’s new program allows tour operators to pay to boost their visibility. Some are questioning the strategy. Read More
Airbnb’s limited foray into experiences helps everyone else
Opinion / Distribution
Airbnb’s limited foray into experiences helps everyone else
By Yiannis Maglaras - Ticknovate | October 6, 2021
Airbnb may have given the industry the jolt it needed to compete in today’s market, with new platforms and sales channels, but field is wide open for other travel businesses to take advantage Read More
sounding-off-131-tripadvisor
Interview / Online
Sounding Off: Tripadvisor Plus changes show the complexity of travel subscriptions
By PhocusWire | September 24, 2021
Tripadvisor's U-turn this week on the structure of Plus raises more questions than it answers about consumer and brand desire for subscription programs. Read More
tripadvisor-plus-changes
News / Online
Tripadvisor revamps Plus, shifts discounts to cash-back
By Mitra Sorrells | September 21, 2021
Just three months after launching in the U.S., Tripadvisor is shifting its primary benefit for Plus subscribers from discounts at booking to cash-back at check-in.  Read More
expedia-berlin-getyourguide-viator-2
News / Distribution
GetYourGuide gets help from Expedia, Amazon widens virtual tours
By Kevin May | September 13, 2021
The latest example of collaboration in the activities sector comes from a deal between Expedia and GetYourGuide for the former to distribute products for the Germany-based player. Read More
VIDEO: Alternative business models for digital marketing
News / Online
VIDEO: Alternative business models for digital marketing
By PhocusWire | September 1, 2021
It's not exactly game on just yet, in the battle by brands to wean themselves off the Google machine, but there is change afoot that could last beyond the pandemic recovery period. Read More
transparent-rental-review-data
News / Online
The power of reviews in the short-term rental sector
By Mitra Sorrells | August 30, 2021
Quantity and quality of reviews matter for alternative accommodations, and new data shows those factors vary based on the size of properties being managed. Read More
Tripadvisor and Airbnb join Google as local search powerhouses
News / Online
Tripadvisor and Airbnb join Google as local search powerhouses
By Kevin May | August 23, 2021
Google is the web service of choice for the vast majority of consumers looking for information on local businesses and activities - but a new survey indicates other brands are definitely in the... Read More
Tripadvisor hits $235M revenue, beats internal expectations
News / Online
Tripadvisor hits $235M revenue, beats internal expectations
By Kevin May | August 5, 2021
The user review and travel search service posted total revenue across the business of $235 million, up by almost 300% from just $59 million in the corresponding quarter in 2020. Read More
tripadvisor-plus-first-chains
News / Distribution
Tripadvisor signs first hotel chains to Plus subscription service
By Mitra Sorrells | July 14, 2021
Three hotels groups with a total of nearly 500 properties around the world are the first corporate-level accommodation partners for Tripadvisor Plus. Read More
VIDEO: Travel subscriptions and the price of loyalty
News / Online
VIDEO: Travel subscriptions and the price of loyalty
By PhocusWire | July 5, 2021
Kanika Soni of Tripadvisor and Lennert De Jong at CitizenM Hotels spoke with Phocuswright's Lorraine Sileo during Phocuswright Europe 2021 about their respective approaches to subscriptions and the... Read More
How I Got Here, episode 70 - Jeremy Gall of FlipKey
Interview / Online
How I Got Here, episode 70 - Jeremy Gall of FlipKey
By PhocusWire | June 25, 2021
There are not many startups that manage to sign a partnership agreement with a big brand before they even launch, but the Tripadvisor-FlipKey deal was a smart one on many levels, as Jeremy Gall... Read More
The Phocuswright Conference 2026