Travel Planning

News / Technology

Do diners want technology to enhance the restaurant experience?

By Jill Menze | July 25, 2018

Technology has transformed the customer experience for travelers, who now expect on-demand, personalized service at all stages of the traveler journey. This often includes while dining, for everything... Read More

News / Online

With latest updates, Lola aims to solve the pain points for business travel managers

By Mitra Sorrells | July 24, 2018

The Lola travel platform is making what might seem like an unusual move - shifting from a mobile-only strategy to now offering a desktop version of its travel management app. Read More

Interview / Technology

Q&A: Nordic Choice Hotels on how innovation drives the customer experience

By Nordic Choice Hotels & ALICE | July 24, 2018

ALICE co-founder and president Alex Shashou sat down with Nordic Choice head of business Christian Lunden to discuss innovation at Nordic Choice properties and how the influence of other industries... Read More

News / Online

Chinese home rental platform Tujia adds SiteMinder property management for hosts

By Mitra Sorrells | July 24, 2018

Tujia, a vacation rental platform backed by Ctrip, has partnered with SiteMinder to offer its overseas accommodation providers an all-in-one management system. Read More

News / Online

Google on why consumers like to know more before they travel

By Linda Fox | July 23, 2018

Google delves into mobile search trends to discover traveler motives to know more before they go. Read More

Interview / Startups

STARTUP STAGE: Swayy helps hotels manage influencer campaigns at scale

By Jill Menze | July 23, 2018

Swayy is a tool for hotels to find, book and maintain relationships with social media influencers. It matches hotels with pre-vetted, relevant influencers, and Swayy’s closed-loop system allows both... Read More

News / Online

QOTW: Something about the reality of innovation

By PhocusWire | July 20, 2018

Quote from Brian Solis, principal analyst and futurist at Altimeter, in an article on PhocusWire this week. Read More

News / Technology

Most voice assistants "unskilled" for travel planning and booking

By Michael Coletta | July 20, 2018

For all the skills in Amazon's Alexa voice marketplace (30,000 and counting), the majority can still be described as "unskilled" for travel planning and booking tasks. The same can be said for Google... Read More

News / Distribution

Package bookings drive higher ADR, have longer booking windows

By Jill Menze | July 18, 2018

Analyzing data on package bookings vs. standalone hotel bookings, Expedia Group found that for full year 2017, package bookings delivered higher average daily rates and had longer booking windows,... Read More

News / Technology

Utrip claims new tool brings travel planning closer to Netflix and Amazon models

By Linda Fox | July 17, 2018

Utrip, a personalization platform for travel, has been testing a destination discovery experience driven by artificial intelligence. Read More

Interview / Online

In The Big Chair - Jane Sun of Ctrip

By Jill Menze | July 17, 2018

Jane Sun joined Ctrip in 2005 and took the reins as CEO in 2016. As Ctrip grows globally, Sun sees opportunities in tours and activities for Chinese travelers and hopes to see international business... Read More

News / Online

Who won the FIFA World Cup? Private Accommodation FC

By Kevin May | July 16, 2018

France secured their second FIFA World Cup in two decades last weekend - but victory also came to the private accommodation sector during the tournament. Read More

News / Online

Reimagining customer experience, part 2: Brian Solis on iteration vs. innovation

By Mitra Sorrells | July 16, 2018

What we really should be talking about is how are you designing experiences that people are willing to find and pay more for and love and recommend. Read More

News / Online

QOTW: Something about embracing the mess

By PhocusWire | July 13, 2018

Quote from James Ferguson, senior design manager at Skyscanner, in an article on PhocusWire this week. Read More

News / Online

Japan’s Travel.jp to provide content for LINE app’s new travel service

By Mitra Sorrells | July 13, 2018

Japan’s largest travel metasearch and content platform, Travel.jp, has inked a deal with LINE, the largest communication app in Japan, to power the price comparison and travel guide content for the... Read More

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