Tour Operator

PhocusWire's in-depth coverage of the tour operator sector, featuring news, analysis, interviews, research and more on the brands in multi-day, single-day and packages, including their strategies, executives and positions in the market.

thomas-cook-digital
News / Online
Thomas Cook talks up digital reboot with Expedia
By Kevin May | November 28, 2017
Thomas Cook has spent a long time trying to figure out what to do when it comes to providing online services to customers. Read More
Vayable pivots from guide marketplace to trip concierge
News / Online
Vayable pivots from guide marketplace to trip concierge
By Sean O'Neil | August 23, 2013
The US-based startup has unveiled its revamped website, which emphasizes its June pivot from being a destination tours and activities marketplace to a custom tours and vacations search engine.... Read More
Admit it - true innovation in travel is a bit of myth
News / Online
Admit it - true innovation in travel is a bit of myth
By Viewpoints | July 12, 2013
Different sources give slightly various definitions for "innovation", but all of them agree that it is something new that is being introduced to our life, whether it is a new idea, method, or device. Read More
Five critical elements to building a large and engaged Facebook audience in the travel industry
News / Online
Five critical elements to building a large and engaged Facebook audience in the travel industry
By Viewpoints | July 4, 2013
Every travel marketer wants a big and active social media audience. Who wouldn’t? Read More
Can a state-backed technology project provide the travel industry's missing link?
News / Online
Can a state-backed technology project provide the travel industry's missing link?
By Viewpoints | June 11, 2013
Could the European travel industry ever commit to a single, pan-European online platform that travel agents, OTAs, tour operators and suppliers would use to connect with each other? Read More
Thomas Cook axes real agents but taps Triporati for discovery and online tips
News / Distribution
Thomas Cook axes real agents but taps Triporati for discovery and online tips
By Linda Fox | May 17, 2013
Just days after First Choice released its 'Happiness Included' online service, Thomas Cook gives us details of its own drive to inspire Read More
Exposed: How online fraudsters dive deep into IATA processes to secure payments
News / Online
Exposed: How online fraudsters dive deep into IATA processes to secure payments
By Kevin May | May 13, 2013
The classic Nigerian bank account email scam is as old as the internet itself and pretty much remains about as sophisticated as your average Saturday night reality TV show. Read More
TUI Travel unveils next generation hi-tech travel agency [VIDEO]
News / Online
TUI Travel unveils next generation hi-tech travel agency [VIDEO]
By Linda Fox | May 10, 2013
TUI Travel has released details of its "next generation" shop as it reports interim results for the six months ending 31 March 2013. Read More
Thomson serves up one minute holiday to chase away winter blues
News / Online
Thomson serves up one minute holiday to chase away winter blues
By Linda Fox | May 8, 2013
As part of its ongoing Holidays Just Got Better campaign, Thomson has released a quirky effort to get us all thinking about the summer Read More
Thomas Cook tunes into social media with listening lab
News / Online
Thomas Cook tunes into social media with listening lab
By Linda Fox | April 25, 2013
Lots of buzz words kicking about in Thomas Cook's announcement of a 24/7 rapid response social media listening lab Read More
Gunyah tour distribution service closes down, WHL pledges to relaunch it with new focus
News / Online
Gunyah tour distribution service closes down, WHL pledges to relaunch it with new focus
By Kevin May | April 7, 2013
Despite just 12 months ago there being talk of a pretty confident future ahead, tour distribution platform startup Gunyah has shut its doors - temporarily, at least. Read More
Reality bites: Thomas Cook reins in lofty ambition of being bigger than Expedia
News / Online
Reality bites: Thomas Cook reins in lofty ambition of being bigger than Expedia
By Kevin May | March 18, 2013
Three years is a long time in the travel industry, but especially so for Thomas Cook, after going through a torrid time in terms of staff morale, industry and consumer opinion of the business and a... Read More
If I was a digital guru at Thomas Cook...
News / Online
If I was a digital guru at Thomas Cook...
By Alex Bainbridge | March 18, 2013
Last week the industry and mainstream media in Europe were talking a lot about Thomas Cook. Why? Because new(ish) CEO Harriet Green has a plan to turn around the company. Read More
TUI Travel buys tours and activities specialist Isango
News / Online
TUI Travel buys tours and activities specialist Isango
By Kevin May | February 27, 2013
Tours and activities just got that little bit more interesting with news that European tour operating giant TUI Travel has bought tours and activities provider Isango. Read More
GetYourGuide to be sole provider of tours and activities to TUI agents
News / Online
GetYourGuide to be sole provider of tours and activities to TUI agents
By Kevin May | February 25, 2013
Travel agents working with TUI in Germany will have their pick of tours and activities by way of a new supplier after the tour operator turned over responsibility to GetYouGuide. Read More
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