Travel Industry Technology Trends

PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with technology, featuring news, analysis, interviews, research and more.

Technology is at the heart of transformation across the travel and tourism sector. From AI and automation to blockchain, biometrics, and cloud infrastructure, PhocusWire covers the key travel industry technology trends driving innovation and disruption across every segment of the travel value chain.

Emerging travel technologies and digital solutions in tourism

Gain insight into how travel companies are adopting cutting-edge tools to optimize operations, personalize customer experiences, and expand their reach. Our reporting highlights the latest product rollouts, platform integrations, and strategic tech investments from startups and established players alike, offering a deep look at the evolution of travel commerce and infrastructure.

IAG makes massive e-SAF purchase from Twelve in sustainability effort
News / Technology
IAG makes massive e-SAF purchase from Twelve in sustainability effort
By Morgan Hines | February 28, 2024
International Airlines Group has entered a 14-year contract with Twelve, purchasing 260 million... Read More
Spotlight on 3 technology trends in corporate travel
News / Technology
Spotlight on 3 technology trends in corporate travel
By Linda Fox | February 27, 2024
Recent reports and business travel execs highlight advances in AI, personalization and expense... Read More
How technology can help travelers in a time of crisis
Opinion / Technology
How technology can help travelers in a time of crisis
By Adam St. John – Sitata | February 26, 2024
The technology needed to keep travelers informed and safe during unexpected crises already exists... Read More
Who’s using generative AI in travel - and for what?
News / Technology
Who’s using generative AI in travel - and for what?
By Phocuswright Research | February 26, 2024
Phocuswright's consumer travel surveys provide insights into travelers' awareness of and attitudes... Read More
AI check-in: MakeMyTrip sees conversion boost from AI implementations
News / Technology
AI check-in: MakeMyTrip sees conversion boost from AI implementations
By Morgan Hines | February 22, 2024
MakeMyTrip group chief technology officer Sanjay Mohan discusses what the company is learning - and... Read More
Study: How AI boosts digital advertising and direct bookings
News / Technology
Study: How AI boosts digital advertising and direct bookings
By Derek Catron | February 21, 2024
Recent advances in AI’s handling of digital advertising have increased the possibilities for hotels to... Read More
Tokyo launches virtual and augmented reality experiences to boost tourism
News / Technology
Tokyo launches virtual and augmented reality experiences to boost tourism
By Mitra Sorrells | February 20, 2024
The Tokyo government and convention and visitors bureau are creating a metaverse experience on Roblox... Read More
American tightens mileage earning rules to motivate NDC, direct bookings
News / Technology
American tightens mileage earning rules to motivate NDC, direct bookings
By Mitra Sorrells | February 20, 2024
American's new rules for earning miles and points, which go into effect for tickets issued May 1, are... Read More
Q&A: Conor Grennan on how travel companies can use generative AI as a strategic advantage
News / Technology
Q&A: Conor Grennan on how travel companies can use generative AI as a strategic advantage
By Mitra Sorrells | February 16, 2024
The NYU Stern dean and consultant on generative AI explains why it is a change management issue and so... Read More
HomeToGo 2023 results driven by subscriptions and services business
News / Technology
HomeToGo 2023 results driven by subscriptions and services business
By Linda Fox | February 15, 2024
HomeToGo said it had achieved its main priority of adjusted EBITDA break-even for the year with the... Read More
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September 9, 2025
Precision and predictability for travel marketing: Essential visitor intelligence to drive growth
 In partnership with Zartico, this video series explores the latest trends and delivers practical... Read More
Get real: The power of combining AI with authentic intelligence
August 19, 2025
Get real: The power of combining AI with authentic intelligence
Chris Hemmeter from Thayer Investment Partners outlines his thoughts on the importance of balancing AI... Read More
Changing traveler patterns, evolving customer needs drive demand for travel insurance
May 6, 2025
Changing traveler patterns, evolving customer needs drive demand for travel insurance
Travel protection is bringing peace of mind for travelers and positive rewards for suppliers.... Read More