Travel Industry Technology Trends

PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with technology, featuring news, analysis, interviews, research and more.

Technology is at the heart of transformation across the travel and tourism sector. From AI and automation to blockchain, biometrics, and cloud infrastructure, PhocusWire covers the key travel industry technology trends driving innovation and disruption across every segment of the travel value chain.

Emerging travel technologies and digital solutions in tourism

Gain insight into how travel companies are adopting cutting-edge tools to optimize operations, personalize customer experiences, and expand their reach. Our reporting highlights the latest product rollouts, platform integrations, and strategic tech investments from startups and established players alike, offering a deep look at the evolution of travel commerce and infrastructure.

Travel leaders talk about the innovations that excite them
News / Technology
Travel leaders talk about the innovations that excite them
By Derek Catron | July 18, 2023
Karen Bolda of Expedia, Ross Veitch of Wego Group and Philip Yan of Alibaba Fliggy spoke about the... Read More
AI Insights: Generative AI for corporate travel service and communications
News / Technology
AI Insights: Generative AI for corporate travel service and communications
By PhocusWire | July 18, 2023
Flight Centre Travel Group’s chief experience officer John Morhous answers our questions about how the... Read More
AI Insights: Generative AI to manage short-term rentals
News / Technology
AI Insights: Generative AI to manage short-term rentals
By PhocusWire | July 14, 2023
Hostfully co-founder and president David Jacoby answers our questions about how the company is working... Read More
How can travel harness ChatGPT - while limiting risks?
Opinion / Technology
How can travel harness ChatGPT - while limiting risks?
By Rudy Daniello – Amadeus | July 11, 2023
Amadeus has been working with Microsoft and Accenture to develop a generative AI-powered interactive... Read More
Business travel leaders cautious on generative AI, tout benefits
News / Technology
Business travel leaders cautious on generative AI, tout benefits
By Linda Fox | July 6, 2023
Generative AI continues to dominate conversations across travel with corporate travel no exception.... Read More
Bringing aviation in line with other consumer-facing industries
Opinion / Technology
Bringing aviation in line with other consumer-facing industries
By Meir Hadassi Turner – GO7 | July 6, 2023
Airlines need to invest in digital transformation to realize the power of personalization and better... Read More
Finnair, Swiss talk difficult distribution decisions, customer experience
News / Technology
Finnair, Swiss talk difficult distribution decisions, customer experience
By Linda Fox | July 5, 2023
Finnair and Swiss executives joined the "Make Flying Fun" panel at Phocuswright Europe 2023 to discuss... Read More
AI Insights: Generative AI and personalization
News / Technology
AI Insights: Generative AI and personalization
By PhocusWire | June 29, 2023
Skyscanner CTO Andrew Phillips answers our questions about how the company is working with generative... Read More
Spotnana direct NDC connection with United to realize retailing potential
News / Technology
Spotnana direct NDC connection with United to realize retailing potential
By Elizabeth West - BTN | June 29, 2023
The "deep integration" also enables self-service, end-to-end agent service and airline service, with... Read More
How AI is enabling self-service round-the-world trip planning
News / Technology
How AI is enabling self-service round-the-world trip planning
By Derek Catron | June 29, 2023
A partnership between the Oneworld airline alliance and Elemental Cognition for around-the-world... Read More
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From Our Partners
Precision and predictability for travel marketing: Essential visitor intelligence to drive growth
September 9, 2025
Precision and predictability for travel marketing: Essential visitor intelligence to drive growth
 In partnership with Zartico, this video series explores the latest trends and delivers practical... Read More
Get real: The power of combining AI with authentic intelligence
August 19, 2025
Get real: The power of combining AI with authentic intelligence
Chris Hemmeter from Thayer Investment Partners outlines his thoughts on the importance of balancing AI... Read More
Changing traveler patterns, evolving customer needs drive demand for travel insurance
May 6, 2025
Changing traveler patterns, evolving customer needs drive demand for travel insurance
Travel protection is bringing peace of mind for travelers and positive rewards for suppliers.... Read More