Social Media

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Social media strategy: Expedia apologizes and engages

By Dennis Schaal | August 11, 2011

How do you protect your company's online reputation in social media? It's easy -- apologize and engage. Read More

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Behold the anti-social social media strategy in travel

By Troy Thompson | August 11, 2011

It all started with a question. How should a lodge or resort, without reliable internet access or cell service, use social media? Read More

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Why travel startups always seem to suffer from the same problems

By Alex Bainbridge | August 10, 2011

I love reviewing the Tnooz TLabs Showcase submissions and, perhaps rather morbidly, the subsequent 12-month follow-up TLabs Reprise, where we discover what went wrong (or right). Read More

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Airbnb reverts to membership marketing, but some questions over method

By Kevin May | August 9, 2011

Such is the buzz and controversy surrounding Airbnb at the moment that it only has scratch its backside and people are looking to either praise or criticise it. Read More

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Bringing trust to travel via a managed digital marketplace

By Timothy O'Neil-Dunne | August 9, 2011

Something which underpins the online world – where all of us now live – is the establishment of trust. Read More

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TripAdvisor introduces new resources for lodging owners

By Dennis Schaal | August 9, 2011

TripAdvisor redesigned its Management Center for lodging owners and introduced videos, how-to-guides and a TripAdvisor for Business blog. Read More

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TLabs Reprise - Globetrooper 12 months on

By Kevin May | August 8, 2011

Globetrooper is an Australia-based social trip planning service, which first featured on Tnooz in April 2010. So what happened in the intervening 12 months? Read More

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Tracks.io pictures a new way to organise travel images on a mobile

By Kevin May | August 8, 2011

TLabs Showcase on travel startups featuring US-based Tracks, an iPhone application for collecting, mapping, grouping and sharing travel images. Read More

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How airlines use Twitter - July 2011 [infographic]

By Kevin May | August 8, 2011

New entry into the list of airlines receiving the most mentions on Twitter, with JetBlue replacing rival Southwest and AirAsia moving up to second behind Delta. Read More

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Reach.ly builds Twitter tool for hotels to find and engage new guests

By Kevin May | August 4, 2011

TLabs Showcase on travel startups featuring Latvia-based Reach.ly, a Twitter-focused direct marketing tool for hotels to identify and engage with potential guests. Read More

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One in eight claim Facebook photos inspire them to book a destination

By Kevin May | August 3, 2011

Influence of Facebook and the web social graph kicking in, as a survey finds pictures posted on the social network are having a direct impact of purchasing behaviour. Read More

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TLabs Reprise - MeetOnCruise 12 months on

By Kevin May | August 2, 2011

MeetOnCruise is a US-based cruise trip social network, which first featured on Tnooz in June 2010. So what happened in the intervening 12 months? Read More

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KLM builds consumer-led destination guide service

By Kevin May | August 1, 2011

Consumer-built destination guides are nothing new, but in typical KLM style the Dutch airline has now also entered the fray with its own neat service. Read More

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Security issues exposed as Travelport Opinions promotes diets on Twitter

By Kevin May | July 29, 2011

Investigation launched at Travelport today after learning the Twitter account belonging its Opinions review and online network had been Tweeting about dieting. Read More

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Laterooms to try virtual concierge service on Twitter and Facebook

By Kevin May | July 28, 2011

Accommodation service LateRooms has become the latest travel company to offer a "virtual concierge" service via social media channels Twitter and Facebook. Read More

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