Social Media

Southwest Airlines, Rearden Commerce focus on their million

By Dennis Schaal | December 1, 2010

In their own ways, both Southwest Airlines and Rearden Commerce had the one million mark in their sights. Read More

Survey: Family and friends beat social media, guidebooks, OTAs for travel advice

By Dennis Schaal | November 30, 2010

A new YPartnership-Harrison Group survey casts doubt on the influence of social media when it comes to American travelers' selections of destinations and travel suppliers. Read More

News / Online

How Lufthansa unlocked FourSquare for Oktoberfest promo

By Kevin May | November 30, 2010

Another airline finding a way of using FourSquare - this time it's German giant Lufthansa which managed to leverage the service during the recent Oktoberfest in Munich. Read More

News / Online

User journey after social media shows brands struggle over media sites

By Kevin May | November 29, 2010

Travel brands take note - interesting set of data here illustrating how much content and media sites dominate the social media arena when it comes to getting clicks. Read More

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How consumers use smartphones for travel and other services

By Kevin May | November 26, 2010

Another good and not particularly self-serving piece of research from London-based digital agency Total Media - this time looking at mobile and travel. Read More

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Australia tourist board miles ahead in combo-social media poll

By Kevin May | November 26, 2010

Interesting mix of data in a study by travel social network WAYN to establish the popularity of tourist boards around the world in social media. Read More

News / Online

Social media trumps email, but language is damaged the most

By Timothy O'Neil-Dunne | November 23, 2010

Social media is important but has its place. I still prefer email as a communication tool – even more than phones and text. Read More

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KLM spies on social media to give passengers a nice surprise

By Kevin May | November 23, 2010

KLM is the latest airline to find a way of embracing the FourSquare check-in service - combining it with a bit of detective work to give customers a free gift. Read More

Expedia wants quick-strike teams, but on social media going slow

By Dennis Schaal | November 18, 2010

How does the world's largest travel company, Expedia Inc., respond to the mind-numbing changes in the travel tech marketplace? Read More

News / Online

TLabs Showcase - Revinate

By Kevin May | November 17, 2010

TLabs Showcase on travel startups featuring US-based travel review and other social media monitoring service Revinate. Read More

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TLabs Showcase - Gogobot

By Dennis Schaal | November 16, 2010

TLabs Showcase on travel startups featuring US-based social trip planning site Gogobot. Read More

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How hotels can get the best from Facebook Places

By Viewpoints | November 16, 2010

You poor poor hoteliers, location services sure are moving at break-neck speeds these days. Read More

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With friends like these who needs enemies

By Kevin May | November 15, 2010

So as the FairSearch campaign prepares to turn the entire world against Google, its members will be delighted to learn Mountain View is still trying to do no evil. Read More

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Carnival Splendor -- Carnival tweets, cruise director blogs

By Dennis Schaal | November 11, 2010

With the Carnival Splendor expected to dock today, Carnival Cruise Lines has picked up the pace of its social media response to the incident. Read More

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Carnival Splendor and 1-way social media response from Carnival

By Dennis Schaal | November 10, 2010

Since the Carnival Splendor crisis began Monday morning, Carnival Cruise Lines has posted four updates on its Facebook page and tweeted the links. Read More

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