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Webinar wrap - decision-making through data, payments, fraud and live chat (two of two)
By PhocusWire
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December 21, 2017
Data is meaningless until it is given a context, and that's one of the recurring themes in the latest...
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Online
Factoid overload - Sixty things you should know about social media in travel
By Viewpoints
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November 7, 2013
Here’s a selection of mostly social media tips that I picked up from World Travel Market in London...
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The automation and personalisation conundrum [INFOGRAPHIC]
By Marisa Garcia
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July 29, 2016
The travel industry believes in the benefits of the Internet of Things (IoT) and personalisation - the...
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What happens to rate parity when Airbnb is an online travel agency?
By Gino Engels - OTA Insight
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June 11, 2019
As lines blur between platform and provider, there are some real questions around rate parity and...
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Online
IKnow.Travel brings Pinterest-style social travel to Russia
By Kevin May
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July 24, 2012
Image-led search certainly appears to be all the rage in travel - especially when combined with social...
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Online
Booking.com stretches out ahead of chasing pack - Top Brazil travel websites, January 2013
By PhocusWire
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March 1, 2013
TripAdvisor and Mundi are watching market leader Booking.com extend its lead over them in the list of...
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COVID-19 exposes opportunities to improve travel products and customer services
By Marissa Trew - WiT
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April 14, 2020
As travel companies deal with the impact of the coronavirus, they are finding it has shed light on...
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Distribution
Tourico partners with TUI Germany, Travelport renews Gray Dawes, and more...
By PhocusWire
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June 29, 2017
This is a roundup of product news and announcements related to travel distribution in June 2017....
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Sounding Off: Airbnb should accept that some things are done certain ways
By PhocusWire
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February 1, 2019
The dull mechanics behind what is known as process shouldn't be allowed to prohibit a brand such as...
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The challenges of digital health passports in getting corporate travelers back on the road
By Linda Fox
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February 3, 2021
In a Q&A with PhocusWire, Brandon Balcom, director of innovation, business development, for CWT,...
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