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How AI can be used to enhance loyalty programs
By Mitra Sorrells
|
April 6, 2018
Since the Cosmopolitan at Las Vegas introduced it’s virtual concierge chatbot in January 2017, more...
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News
HotelsPro in UK and China, AmEx GBT chief departs, eNett high-tech space, and more...
By PhocusWire
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April 25, 2016
This is a roundup of news and announcements for PEOPLE moves in travel, tourism and hospitality for...
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Online
Why virtual tours and activities will stick around after the pandemic
By Mitra Sorrells
|
March 4, 2021
Companies providing online tours and activities - including Amazon - say they plan to keep virtual...
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Human touch - Personalization can define the future of the travel industry
By Viewpoints
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September 30, 2013
Henry Ford – the pioneer of mass production - made motor vehicles affordable for the man on the...
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Tracking travel startup funding and M&A activity in Q2 2024
By Linda Fox
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July 18, 2024
While a handful of companies such as Guesty and Cover Genius have attracted significant later stage...
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Online
In The Big Chair - Noam Toister of Bookaway Group
By Linda Fox
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June 27, 2022
Launched in 2018, Bookaway aims to help the fragmented and predominantly offline ground transportation...
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Why the best way to stop bad travel reviews is to manage expectations
By Alex Bainbridge
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September 21, 2010
With the increase in product personalisation what were once products are now services, especially in...
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Q&A: Tujia CBO Jennifer Li on Chinese homestays, overseas growth, Airbnb
By Jill Menze
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February 26, 2019
The former CEO of Ctrip’s homestay business explains Tujia’s growth strategy, its relationship with...
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A best practice guide to PPC for hotels
By Viewpoints
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June 11, 2018
This is a viewpoint from Adam Blackford-Mills, head of digital at MRS Digital. In order to stay...
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The year-old heavyweight-backed startup that hasn't got started
By Martin Cowen
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June 28, 2016
It's been more than a year since China's finance, logistics and tourism conglomerate HNA Group and...
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