Results for "artificial intelligence"

Opinion / Technology

No, guests do not require human-provided services in hospitality

By Max Starkov - hospitality consultant and strategist | January 4, 2022

Max Starkov makes a case that in five years, hotels will operate with about 50% of the staff they had... Read More

News / Distribution

Flight Centre buys quarter of Argentinian online group Bibam for $7 million

By Kevin May | April 12, 2017

Flight Centre Travel Group is trying to flex its digital muscles once again - this time taking a 24%... Read More

Opinion / Technology

My Method... How MacDonald Hotels reaped revenue from chatbot integration

By Tiago Araujo - Hijiffy | July 8, 2022

MacDonald Hotels integration of HiJiffy saw an 80% customer satisfaction rating and a boost in... Read More

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Opinion / Technology

Why travel management companies have a responsibility to drive innovation

By David Thompson - American Express Global Business Travel | March 5, 2019

Business travel should be the most fertile ground for innovation in the traveler experience. However,... Read More

News / Distribution

Amadeus sets up innovation centre with Accenture

By Linda Fox | June 20, 2017

Amadeus says it's using "sprint" development techniques to help airlines move forward on projects. The... Read More

Interview / Startups

VIDEO: Perfect Price - Summit pitch runner-up at Phocuswright 2018

By Kevin May | December 14, 2018

The dynamic pricing platform that uses AI and machine learning to maximize profitability in an... Read More

News / Startups

Here they are: Summit and Launch innovators at The Phocuswright Conference 2019

By PhocusWire | November 11, 2019

The annual roll-call of the companies showcasing at the Summit and Launch sessions at this year's... Read More

Interview / Technology

VIDEO: Tinyclues - Launch pitch runner-up at Phocuswright 2018

By Kevin May | December 11, 2018

Tinyclues' AI-first solution reinvents how marketers work while doubling their campaign revenue and... Read More

News / Technology

Airports look to emerging technology (even blockchain) to drive much-needed efficiency

By Linda Fox | November 12, 2019

Airlines and airports are using emerging tech such as LIDAR and blockchain to improve efficiency and... Read More

News / Online

Hafner isn't having it — Kayak's CEO critiques Google, Airbnb, and others

By Sean O'Neil | November 18, 2016

Steve Hafner, co-founder and chief executive of Kayak, is living up to his reputation for being one of... Read More

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How travel booking is moving from search to intent

Why B2B travel payments need more than virtual cards

Why the booking layer is the real test for AI in travel

Why hotel AI needs more than generic answers

Why traveler loyalty depends on what happens when things go wrong

Partner marketing in travel: Say goodbye to the last-click legacy

The silent booking signal: How bed bug safety reshapes hotel choice

Strengthening agency relationships through smarter commission payments

Travel’s payment complexity is pushing innovation forward

Supercharging travel: 10 Trends that will shape the industry over the next decade