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Mixed results as airlines tackle social media-led customer service
By Mitra Sorrells
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January 12, 2018
As travelers increasingly send direct messages through platforms like Facebook Messenger and Twitter,...
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Freed Group expands footprint in travel with acquisition of Connexus
By Yeoh Siew Hoon - WiT
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February 3, 2023
Freed co-founder and CEO Abel Zhao says the acquisition will bring opportunities "spanning travel...
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High-tech vs. high-touch: Emerging stronger amid crossroads of two hospitality trends
By Dan O'Keefe - Amadeus Hospitality
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September 2, 2021
New trends offer fresh hope for hospitality as sales and operational teams prepare for the new world...
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Short-term rental experts talk funding climate, acquisition and valuations
By Linda Fox
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April 25, 2024
Vacation rental executives from Awaze, HomeToGo, Hostaway, CVC Capital and Forge Holiday Group discuss...
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Opportunity for digital transformation in tours remains huge
By Linda Fox
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July 10, 2024
Executives from TourRadar, Exoticca and Falk Travel share how their business models are faring, the...
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Lufthansa retail exposure with Travelport, Sabre sonic boost for Virgin Australia, and more...
By PhocusWire
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July 28, 2015
This is a roundup of product news and announcements for travel DISTRIBUTION in tourism and hospitality...
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Spotlight on 3 technology trends in corporate travel
By Linda Fox
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February 27, 2024
Recent reports and business travel execs highlight advances in AI, personalization and expense...
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Travel tech isn’t cheap. Falling behind may be even costlier
By Derek Catron
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January 9, 2024
Given the growing importance and availability of data, experts say it’s more important than ever for...
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Research Spotlight: What’s the significance of Amazon’s flight launch in India?
By Jill Menze
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July 31, 2019
In May, Amazon made its much-anticipated move back into travel by launching a flight booking service...
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Airbus study points to demands for inflight connectivity, wearable tech
By Karthick Prabu
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February 17, 2014
With privacy, in-flight productivity and trip research of growing importance among travellers, the...
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